Oregon Labor Market Information System
Bookmark and Share
Resume Guidebook

Published Nov-27-2007

Develop a Resume
 
Resumes are used to obtain an interview. They are not meant to serve the same purpose as a job application. Resumes should be designed to sell you, your skills, and your knowledge to an employer. The style and information will vary depending on you and your particular situation. When you apply for different jobs, design a resume targeted to each position and employer. Spend most of your time writing and highlighting your skills rather than worrying about what color of paper to use.

Name, Address, and Telephone Number

You can use this information to create your own letterhead. Choose a style of font that fits you. Use letterhead on your resume, cover letter, or thank-you notes. Your application packet will look very professional and employers will connect your material with you.

Employment Objective

This is a brief statement about the position for which you hope to interview. This statement should include only one objective or goal. You can also include two or three skills you wish to highlight within the resume.

Qualifications and Accomplishments

List your qualifications and accomplishments, such as sales records, patents, contracts, works published, money saved for companies, or improvements made.

Work Experience

Include the names and locations of employers, beginning with your present or most recent job. If dates are listed, use only the beginning and ending month and year. Provide your job title and a brief description of your duties and accomplishments.

Volunteer Work

If you have done volunteer work that shows you have skills or abilities related to the job you are seeking, it is generally helpful to include it.

Educational Background

List the schools you have attended, beginning with your present or most recent school. List diplomas you have earned at each school. If you did not graduate, state how many years you attended.

If you are a recent graduate, briefly describe activities, accomplishments, awards, honors, and athletics. These indicate a well-rounded person, demonstrate social awareness, and are related to your employment objective. If you have been out of school for a while, give less educational detail, but present your education clearly and concisely. Finally, list recent courses, training, or workshops that are relevant to your employment objective.

Military Service

Include this section if you have had recent military service experience. List any skills applicable to the position for which you are applying. When writing about your experience, change military vocabulary into your future occupation's vocabulary.

Additional Information

Include facts relevant to your employment objective. List awards, honors, and scholarships; professional memberships; athletic or civic activities; foreign languages you speak or write; skills such as typing, or computers and software you can use; equipment you operate; current occupational licenses or certificates; and hobbies or interests related to the job.

References

It isn't necessary to include a detailed list of references on your resume. Instead, create a separate document (and don't forget to bring it to the interview). When writing your reference list, select three people who have known you for at least one year. The best references are employers who know your skills and interests or customers who have received your service. Ask each reference if they would be willing to give you a good reference. People who are unprepared are sometimes not able to give as good a reference as possible.

Source: Excerpted from Oregon Career Information System, © 2007, University of Oregon, all rights reserved.

Tips for an Effective and Attractive Resume
 
A resume is a brief snapshot of your skills and experiences. The person who reviews your resume often has to review from tens to hundreds of resumes. Because of this, you need to make your resume both effective and attractive. This is part of the first impression you will make with any company.

Most employers agree the resume should:

  • Give a single goal or objective, aimed at one job or employer. If you have many job objectives, you should write a new resume for each type of job.

  • List your education, work history, and skills using the order that best fits your goals and the job in question.

  • Be skills specific. Don't list vague qualities such as "good work ethic," but describe actual achievements such as "reduced company deficit by 50 percent."

  • Have white space showing. If the information is too densely written, readers may miss your key points.

Most employers agree the resume should NOT:

  • Have the word "resume" at the top of the page.
  • Be more than one or two pages in length.

Be Brief

One page of well-organized information will say more good things about you than two or three pages of unnecessary details. It is critical to have your resume highlight the areas of your experience and training that match the job requirements.

Keep sentences short and to-the-point. Emphasize skills and qualifications. Eliminate unnecessary information and make sure statements are easily understood.

Things to Avoid

Do not use the pronoun "I". For example, instead of writing, "I processed books and billing monthly", simply write, "Processed books and billing monthly." Avoid statements like, "duties include" or "responsible for." Identify what you did using action verbs and a quantifiable description whenever possible.

Replace action verbs with nouns critical to the job if the employer electronically scans resumes. Companies that scan tend to be large, technically oriented companies that receive a large number of resumes. Computers screen resumes using key words critical to a particular job.

Avoid use of personal information such as age, height, weight, pictures, marital status, religion, citizenship, or any hobbies or activities not directly related to the job. These have no bearing on your ability to do the work. You may want to provide selected personal
information if you know it will be to your advantage, such as strength or endurance for some labor-intensive jobs. You will need to consider carefully the types of information that will give you an edge.

Dates

Employers check the dates on your resume looking for gaps in employment. Be prepared to explain any breaks in employment. Employers also routinely verify stated dates of employment with your former employers. You may want to consider carefully whether or not to use dates on your resume. By giving dates you could reveal your age; age has no bearing on abilities.

Make it Attractive

Give your resume eye-appeal. Use adequate margins, double-space after each section, be sure the type is clean and dark, and strive for an uncluttered appearance. Use bolding, underlining, capital letters, boxes, bullets, and spacing to emphasize areas. Use these features sparingly; too much becomes a blur to the reader. Use an attractive font that is easy to read and is no smaller than 10-point type.

Proofread Your Resume

Proofread your resume carefully. Correct spelling and grammar are VERY important. Have the resume checked by more than one person before you send it out.

Source: Excerpted from Oregon Career Information System, © 2007, University of Oregon, all rights reserved.

Functional or Skills Resume
 
A functional or skills resume highlights skills and potential, rather than work experience and education. It is very helpful when you are changing careers, you have good skills but past job titles are not related to your job goals, or there are gaps in your work experience.

Tips for This Resume

Choose two or three skill categories as section headers based on important skills in the occupation. These skill categories should be ones that you want to promote about yourself. Use two to four skill statements under each section header. Use short phrases, not complete sentences. Relate the skill statements directly to the employment objective. This requires some research or study about the occupation. Even if your experience does not seem relevant, it demonstrates skills to an employer. You could use the experience section to list both paid and unpaid experiences.

Place the section that is most related to the employment objective at the top of the list. Highlight your skills and potential by using action or skill words, such as "managed," "sold," "coordinated," "improved," or "planned." Provide measurable or quantifiable results when possible.

Place your education right after the employment objective if it was within the past five years and is related to your employment objective. If your education is not related to your employment objective, place it toward the end of your resume.

Source: Excerpted from Oregon Career Information System, © 2007, University of Oregon, all rights reserved.

Example: Functional or Skills Resume


Lynn Bavin
13000 SW Boynton Avenue
Beaverton, OR 97999
Home Phone: (503) 555-2323
Message Phone: (503) 555-8956


Objective
I seek a technical marketing position; my long-term goal is to work as a sales manager.

Accomplishments
Directing 19 research projects.  Managing all corporate advertising and merchandising policies.  Supervising 17 people.

Transforming a merchandising plan from a half-million dollar loss to a $200,000 profit in one year.

Negotiating 11 foreign contracts for garment listings in the Fashion Distribution Quarterly.

Negotiation 73 successful contracts totaling 1/2  million dollars in three years.   Solving inventory management problems, thereby saving $35,000 the first year.

Experience
Market Analyst. Open Gate, Inc., 1992 to present.
Sales Manager. Janel Company, 1989 to 1992.
Sales Representative. Marshall Industries, 1985 to 1989.

Education
University of Oregon, Eugene, Oregon 97401-4343.
B.A., Marketing.

References
Provided upon request.
Chronological Resume
 
A chronological resume highlights your work experience. It starts with your most recent position, then describes the next job until all the important jobs are listed. This style is the most common of all resumes. It is useful for people with work experience who have been laid off, or for those who are changing jobs. It is not recommended if you have major gaps in employment or have had many job changes.

Tips for this Resume

Include the most details about your most recent employment. Highlight demonstrated skills and accomplishments in the experience section, not just duties. Showing the reader your contribution to the organization is important.

Use concrete examples such as numbers, percentages, amounts, and descriptive statements. Use short phrases that include action verbs.

Place education information at the bottom or top of a chronological resume. When education is within the past five years, it usually should be at the top. In this sample resume, the work record is most like the employment objective, so it is before education.

You may want to underline or highlight your former employers and schools.

Source: Excerpted from Oregon Career Information System, © 2006, University of Oregon, All rights reserved.

Example: Chronological Resume



William D. Bellcamp
212 Monroe
Lebanon, Oregon 97999
(541) 555-2377 (home)
(503) 555-8956 (message)

OBJECTIVE
An accounting assistant position. My long term goal is to become trained and employed as an accountant.

EXPERIENCE
Accounting Clerk I, Department of Education, University of Oregon. February 1993 to present. Maintained accounts payable and receivable, general ledger, and payroll for an operations budget of $700,000. Implemented new ledger process and management procedure saving 150 hours of employee and manager time each month.

Barker Operator. Willamette Industries, Inc., September 1983 to October 1982. Operated debarking machine to remove bark from logs and send them to the lathe.

Lathe Operator. Willamette Industries Inc., March 1979 to September 1983. Operated lathe that peeled logs to be made into plywood.

Edger Operator. Georgia-Pacific Company, February 1971 to March 1979. Graded, marked, and cut lumber to get maximum value from the timber.

EDUCATION
Delta College of Business and Technology, Portland, Oregon 97312-0367. Diploma/Certification. Computerized Accounting and Finance. July 2001 to December 2001.

Linn-Benton High School, Sweet Home, Oregon 97315.

REFERENCES
Provided upon request.
Recent Graduate's Resume
 
People who have just graduated may not have a lot of work experience in their chosen field. Resumes for recent high school, General Education Development (GED), or college graduates can stress the skills gained from education, summer and part-time jobs, and interests. Relate your education, work experience, and interests to the type of work you desire. This can be a good way to present your qualifications.

Tips for This Resume

Both high school and college graduates can use this resume.

Place a summary of your skill set right after your employment objective. Next, list your education and related courses section. Use a format that shows how your skills and schooling fit your stated employment objective. Highlight both paid and unpaid relevant experiences.

List semester hours and grades when they are a 3.26 (out of 4.00) GPA or better. Employers may be impressed by your ability and drive. Describe outside activities if they relate to your employment objective, show a well-rounded personality, or demonstrate positive social abilities such as leadership or teamwork.

Mention scholarships, awards, or honors you received if they add or are relevant to your employment goals. If you are attending college, people realize that you have completed high school. Only include high school if it adds something new and relates to your goals.

Source: Excerpted from Oregon Career Information System, © 2007, University of Oregon, all rights reserved.

Example: Recent Graduate's Resume

 

SANDY R. GILBREATH
5021 West Burney Street
Lincoln City, Oregon 97367
(541) 555-3232

OBJECTIVE
Entry-level position in a photographic processing shop; My long-term goal is to repair cameras.

EDUCATION
Taft High School, Lincoln City, Oregon. Diploma. Member, Photography Club. Student photographer for school newspaper and yearbook.

Lincoln City Skills Center, Lincoln City, Oregon. Six-week workshop in basic camera repair.

RELEVANT COURSES
Photography, Yearbook, Journalism

EXPERIENCE
Temporary Sales Clerk. Wright's Athletics, Lincoln City, Oregon 97367. Summers 2000, 2001, and 2002. Set up floor and counter displays. Assisted customers with shoe selection and fittings. Operated cash register.

AWARDS
First place award in photography competition sponsored by the Lincoln City Arts Council, June 2001.

INTERESTS
Portrait photography, frame making, repairing old cameras.

REFERENCES Dan Tucker Sue Stiles, Advisor
Manager Photography Club
Wright's Athletics Lincoln City Skills Center
(541) 555-5436 (541) 555-5678

 

Professional Resume
 
Resumes for professionals state education and experience supported by qualifications.There are no wrong resumes for the professional. Any style or combination of styles can beused for this resume.

Tips for Using a Professional Resume

  • You would use this resume if you have completed your college degree in a professional field.

  • Use the following tips to enhance your resume:

  • Include details that make you stand out from others.

  • Use action verbs such as planning, developing, or organizing, when describing your capabilities and accomplishments.

  • Include any licenses or certificates that are required for the occupation.

  • Mention any professional associations where you are a current or active member.

Professional Vita

Some positions require a vita. Much of what is said about resume development andwriting applies to a vita. A vita is longer than a resume. It includes detailed accountsof work experience, research, publications, and contributions.

A vita includes all of your professional activities, with detailed emphasis onactivities and accomplishments required for the job for which you are applying.

When planning a vita, organize your information into clusters of related topics. Theseclusters can include your objective, professional expertise, education, professionalexperience, community service, publications and presentations, and honors and awards.

(Courtesy Oregon Career Information System, 2002.)

Example: Professional Resume

IBRAHIM LUTFI

5021 Western Avenue
Springfield, OR 97999
Home Phone: 541-555-5534

Objective
Certified Public Accountant

Education
Accounting and Taxation. Portland State University, Portland, Oregon. June 1998. GPA in Major 3.75/4.0. Certified Oregon CPA, examination date November 1998.

Workshops
2000 Tax Preparation Seminar, Oregon CPA Association, Fall 2000. Tax preparation review and examination of 2001 tax laws and IRS procedures. 20 hours toward certification.

Lane Community College. August 24-25, 1999. Computer bookkeeping fundamentals. Eight hours and Certificate of Attendance.

Experience
Staff Accountant. ROSE & WANG, CPAs, May 1998 to Present.
Prepared tax returns for corporations, partnerships, trusts, and individuals; organized and completed final schedules.
Reviewed clients "books and firms" work papers for IRS tax audits; footed totals on various supporting schedules.

Branch Manager. MAKO BEARINGS INC., June 1994 to May 1998.
Compiled and placed stock orders to replace depleted inventories; created system of internal controls for branch offices.
Authorized purchase orders for all back-ordered items; collected receivables past due 60 days by telephone.

Order Clerk. MAKO BEARINGS INC., December 1990 to June 1994.
Received incoming orders; matched receiving reports to purchase orders, verifying accuracy.
Acquired quotations from various vendors to fill back orders.

Skills
Working knowledge of Lotus 1-2-3, dBase, Excel, SAS, and SPSSX. Familiar with IBM and Macintosh computers.

Membership
American Society of CPAs, American Institute of Certified Public Accountants.

References
Provided upon request.

Electronic Resume
 
A growing number of companies rely on electronic resumes. Before you apply to a company, ask the company if they use electronic databases or scanning techniques for selecting applicants. If they do, use electronic resume formatting. This special format ensures that your resume scans well. Once your resume is scanned, employers transfer the words into a searchable database. Employers might start by searching the database for names, addresses, phone numbers, education, job titles, and employers. Then they search for specialized data such as computer languages, countries, foreign languages, colleges, and employment dates.

Tips for This Resume

When formatting this type of resume it is critical to use nouns, such as software names or position titles, rather than verbs. Technical or industry jargon is good to use in this type of resume. Avoid using uncommon abbreviations. An example is shown above.

Place your name on one line and your address on a separate line. This allows the scanner to retrieve your name cleanly. It is important not to center your contact information, because centering does not transfer well over e-mail.

Use basic fonts such as Courier, Helvetica, or Arial. Use 10- to 14-point font size. Smaller type can confuse a scanner. Do not use boldface, shading, italics, underlining, or graphics. Columns and tabs do not work well in electronic resumes. Avoid parentheses, brackets, or bullets.

Use standard 8 1/2 x 11-inch light-colored paper. Clear copies scan best. Send only originals, not copies or faxes. Print on one side of the paper. Limit page length to 1-2 pages. Do not fold or staple. Words that fall into a crease cannot be easily scanned.

Source: Excerpted from Oregon Career Information System, © 2007, University of Oregon, all rights reserved.

Example: Electronic Resume

Matt G. Tiedeman
217 Boardwalk
Medford, OR 97501
(541) 555-1086

SUMMARY
Strategic Planner, Local Area Network Designer, Staff Development Specialist and Oracle Trainer, Software Analyst and Selector, Utilities Designer, Installation Designer, Equipment Manager, Equipment Buyer, Internet Bridge and Home Page Designer, Staff Supervisor, and Fiscal Agent.

OBJECTIVE
A professional LAN management position in Information Publishing in which my administrative and technical experience, initiative, design and communication skills will be used for maximizing network efficiency and promoting good user relations.

EXPERIENCE

1997 to Present: LOCAL AREA NETWORK MANAGER - BFI INC

Design and supervise installation of a 75-node Novell LAN. Maintain and troubleshoot LAN. Control a $125,000 annual equipment budget and advise corporate staff on all data processing concerns.

Direct daily activities of one systems analyst, two programmers.

Design and implement tape backup system.

Train staff in use of software packages such as: Oracle, dBase IV, Paradox, PageMaker, Word for Windows, and Quattro Pro.

Programming languages: C++, BASIC, and Pascal.

1993 to 1997: MICROCOMPUTER SUPPORT SPECIALIST - BFI INDUSTRIES

Install, modify, and repair hardware and software systems.

Conduct staff training.

Maintain and repair hardware and software.

EDUCATION
B.S., Mathematics and Data Processing (dual degree)
Oregon Institute of Technology, Klamath Falls, Oregon, 1993.

REFERENCES
Available on request.

Youth Resume
 
Resumes for youth can highlight education and interests. They can emphasize summer, volunteer, and part-time jobs. Relating your experiences and interests to the type of work you want is an effective way to describe your qualifications. This resume is useful for people with little or no work experience.

Tips for This Resume

Middle and high school students can successfully use this resume.

Present your information in a way that best shows your skills for the job objective. For the section on formal or informal evaluations, you can use report cards, teacher conference reports, part-time jobs, and other evaluations.

List grades when your average is 3.26 or better. Your ability and drive may impress employers. Activities outside class and school are important when they relate to the job objective, show a well-rounded personality, or show positive social abilities. Mention awards or honors you have received.

Source: Excerpted from Oregon Career Information System, © 2007, University of Oregon, all rights reserved.

Example: Youth Resume

ALBERTO SALVADOR

409 Fourth Street West Burns, OR 97999
541.555.7492


Objective Entry job in a photographic processing shop. My long-term goal is to work as a medical photographer.
Favorite Subject Areas Photography (3.95/4.0 GPA), Artistic Design, English
Leisure Actitivies Watching and talking to people, photography, repairing cameras, swimming and other sports
Work Rewards Creativity, Recognition
Work Setting Indoor and outdoor work, noisy or quiet, long hours
Formal or Informal Evaluations Commitment to Quality Excellent
Punctuality Excellent
Teamwork Excellent
Adherence to Rules Good
Attendance Good
Respect for Others Good
Suggested Career Paths Arts and Communications
Industrial and Engineering Systems
Favorite Skills
Artistic
Taking pictures of people and animals. First place awards for age group in school photography contest, June 2001 and 2002.

Mechanical

Taking apart, repairing, and putting together cameras.

Physical

Winning six trophies in swimming. Playing all types
of sports.

Communication Excellent composition and conversational Spanish. Receiving high grades in reading and English
throughout school.
Action Verbs
 
Here is a sample of action verbs that will be useful to you. Go through the list and see which ones you can use to make your resume more active and action oriented.

accelerate establish originate
achieve estimate perceive
adapt evaluate perfect
administer examine perform
advance execute persuade
analyze exhibit pioneer
apply expand procure
approve facilitate propose
arrange finance prove
assemble forecast publish
assist form reconcile
attain govern reduce
buy guide regulate
budget handle reinforce
build implement reorganize
command improve report
complete influence research
compose inspect reshape
conceive install resolve
conduct institute revamp
contract instruct review
control integrate revise
convert introduce save
coordinate invent secure
create investigate serve
decide lead simplify
design license sell
develop locate sort
direct maintain stimulate
discover manage strengthen
display manufacture structure
double market succeed
edit maximize support
eliminate motivate systematize
employ negotiate tutor
enact obtain verify
enlarge operate write

Information adapted from Oregon CIS (© 1999 University of Oregon for Oregon CIS) with permission. No further reproduction is authorized.

Write a Cover Letter for Your Resume
 
Always write a cover letter when sending your resume to a prospective employer. While resumes summarize your qualifications, cover letters should sell you to employers. You want the letter to convince the employer to take action on your resume and invite you for an interview. Be specific about your qualifications, and list a few results that occurred because of your skills.

The cover letter should be brief and to the point. Don't use jargon or be too technical. Tell the employer why you are interested in the job, what qualifies you for the job, and request an interview.

How to Address the Letter

Address your letter to a specific person by name. If you do not know the name of the hiring official reviewing your resume, call the employer to
find out. Explain that you would
like to send a letter to the person in charge of reviewing applications.

Content and Format

The introduction (first paragraph) is your reason for writing. The middle (second paragraph) covers your main qualifications and accomplishments, and the reasons you are interested in the job. The ending (last paragraph) is a request for an interview. Try to move away from focusing on yourself and move toward focusing on the company that you are applying to.

Give your letter a businesslike appearance. Print or type it on the same high-quality bond paper as your resume. Make sure that your envelope is typed, not handwritten, matching the professional look of your resume.

Pay close attention to grammar and spelling. Spell checks don't always know how you want to spell a word. Have a friend or two proof each cover letter.

How to Use the Cover Letter

Many job seekers mail their resumes to prospective employers, even when no openings have been announced. Your letter should emphasize your skills, why you want to work for the organization, and how you will contribute to the organization. Make sure that you enclose all the materials, such as your resume and writing samples, to which you refer in your letter.

The most important point to remember about your cover letter is that you should write an original one for each position for which you apply. Do not try to write a form letter that could be used for many different employers.

Source: Excerpted from Oregon Career Information System, © 2007, University of Oregon, all rights reserved.

Cover Letter

Mr. Kenneth D. Wilson
Personnel Manager
Kwick Litho Service, Inc.
145 West Riverview
Corvallis, OR 97330

Dear Mr. Wilson:

I am submitting my resume for the offset press operator position advertised yesterday in the "Gazette-Times." I am eager to work for a prominent, full-service printing operation such as Kwick Litho Service.

I am enrolled in graphic production classes at Chemeketa Community College. My course work has included a full range of printing tasks including design, three-color offset and web press operation, and the use of presensitized and direct-image plates. While in school, I have worked the past 16 months for J&S print shop as an offset press operator. After completing my courses next month, I would like the opportunity to put my training into practice in a permanent position such as the one that you have advertised.

Would it be possible to schedule a time when I might visit you? I would like to talk with you about my qualifications and interest in working for Kwick Litho Service.

Sincerely,

(Skip four spaces for your signature)

Daniel Heidelburg
234 West Maple
Albany, OR 97321
Phone: (541) 555-6789

(Leave a blank line between the line with your telephone number and the enclosure line.)

Enc. (This indicates a resume is enclosed.)