This industry comprises (1) establishments primarily engaged in answering telephone calls and relaying messages to clients and (2) establishments primarily engaged in providing telemarketing services on a contract or fee basis for others, such as promoting clients' products or services by telephone; taking orders for clients by telephone; and soliciting contributions or providing information for clients by telephone. Telemarketing establishments never own the product or provide the service that they are representing and generally can originate and/or receive calls for others.
Code changes (or 'non-economic code changes') occur when a correction is made to
a firm's industry classification or county. Consequently, the net employment changes shown in this column do not reflect actual economic events
and must be taken into account when analyzing trends across multiple years. Any such adjustments are made in January of each year.
Currently, code change data is available for private-sector industries only. Changes of 5% or more are indicated by a 'CC' note on the employment chart.