Oregon Labor Market Information System
Covered Employment and Wages
 
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Industry Report

NAICS 56142 - Telephone call centers
Ownership: Private Sector
Oregon Statewide
 
Industry Definition
This industry comprises (1) establishments primarily engaged in answering telephone calls and relaying messages to clients and (2) establishments primarily engaged in providing telemarketing services on a contract or fee basis for others, such as promoting clients' products or services by telephone; taking orders for clients by telephone; and soliciting contributions or providing information for clients by telephone. Telemarketing establishments never own the product or provide the service that they are representing and generally can originate and/or receive calls for others.
 
Covered Employment
NAICS 56142 - Telephone call centers, Oregon Statewide
Year Annual
Average
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Code
Changes
2001 6,360 5,657 6,137 6,055 6,226 6,343 6,332 6,415 6,445 6,369 6,515 6,936 6,889 -
2002 7,890 7,454 7,567 7,605 7,667 7,770 7,687 7,914 8,594 7,834 8,104 8,376 8,102 583
2003 9,113 8,860 9,078 9,108 8,944 8,848 8,623 8,747 8,913 9,123 9,382 9,409 10,325 105
2004 9,805 10,344 10,194 9,679 9,776 9,772 9,526 9,448 9,513 9,377 9,476 9,681 10,870 953
2005 10,643 10,172 10,642 10,409 10,561 10,545 10,207 10,260 10,316 10,623 10,687 10,944 12,355 509
2006 11,110 11,125 11,344 11,212 11,421 11,453 11,095 11,029 10,917 10,706 10,703 10,615 11,700 222
2007 10,841 10,872 11,060 11,124 10,943 10,799 10,702 10,458 10,378 10,392 10,604 11,058 11,697 138
2008 10,938 10,695 11,037 11,131 10,959 11,184 11,133 10,840 10,889 10,736 10,752 10,637 11,258 -
2009 10,114 10,651 10,380 10,006 10,192 10,216 10,024 9,937 9,732 9,661 9,792 10,040 10,739 -8
2010 9,828 9,996 9,735 9,335 9,494 9,593 9,393 9,551 9,666 9,785 10,127 10,473 10,793 -
2011 9,937 10,334 10,427 10,038 10,004 9,835 9,521 9,613 9,741 9,739 9,735 10,006 10,255 -478
2012 11,689 11,571 11,520 11,024 11,045 11,239 11,224 11,446 11,548 11,599 11,795 12,771 13,483 1,572
2013 12,340 12,402 12,225 12,033 12,208 12,203 12,128 12,284 12,169 12,039 12,184 12,776 13,428 -
2014 - 12,349 12,291 11,981 - - - - - - - - - -


Chart titled, Oregon Statewide Covered Employmentd


Code changes (or 'non-economic code changes') occur when a correction is made to a firm's industry classification or county. Consequently, the net employment changes shown in this column do not reflect actual economic events and must be taken into account when analyzing trends across multiple years. Any such adjustments are made in January of each year. Currently, code change data is available for private-sector industries only. Changes of 5% or more are indicated by a 'CC' note on the employment chart.



Covered Wages
NAICS 56142 - Telephone call centers, Oregon Statewide
Year Annual
Total
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
2001 $146,820,333 $32,972,488 $35,655,133 $39,033,103 $39,159,609
2002 $179,989,652 $44,750,515 $44,178,919 $45,121,209 $45,939,009
2003 $203,868,783 $49,610,081 $49,410,586 $49,849,239 $54,998,877
2004 $223,225,176 $55,801,760 $54,710,295 $53,061,689 $59,651,432
2005 $241,270,484 $54,485,408 $60,351,895 $63,483,318 $62,949,863
2006 $258,444,192 $65,544,637 $63,378,300 $66,244,387 $63,276,868
2007 $268,361,097 $67,468,820 $62,517,239 $67,378,213 $70,996,825
2008 $295,977,077 $74,559,344 $72,720,210 $76,729,785 $71,967,738
2009 $279,521,105 $73,078,393 $65,904,548 $69,736,176 $70,801,988
2010 $273,395,232 $65,157,014 $62,721,349 $69,518,003 $75,998,866
2011 $277,423,747 $67,618,145 $65,195,319 $72,395,330 $72,214,953
2012 $349,262,071 $87,764,177 $83,118,417 $85,622,623 $92,756,854
2013 $364,891,236 $92,534,452 $88,640,044 $89,626,934 $94,089,806
2014 - $103,913,320 - - -

 

Business Units
NAICS 56142 - Telephone call centers , Oregon Statewide
Year Annual
Average
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
2001 98 97 99 98 99
2002 100 99 103 98 100
2003 110 107 108 113 111
2004 111 114 110 108 112
2005 118 117 115 118 121
2006 133 132 131 138 132
2007 134 142 132 130 130
2008 139 138 138 139 141
2009 141 140 140 141 141
2010 140 140 141 140 138
2011 135 131 134 135 138
2012 139 138 139 139 141
2013 136 132 134 139 139
2014 - 138 - - -

 




Related SIC Industries
Oregon Statewide
SIC Ownership Industry
7389
Private Sector
Business services, nec