OLMIS

Occupational Description

Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

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Computer Support Specialists

Employment Outlook for Computer Support Specialists

Statewide Employment Analysis	2008 employment is estimated to be much larger than the regional average. This occupation is expected to grow at at about the regional average rate. Total job openings are projected to be much higher than the regional average. Reasonable employment opportunities exist for trained workers.

Data Sources and Limitations

Current Employment Department Job Openings for Computer Support Specialists There are 58 current openings for this occupation. Openings 1 through 26 are listed below.

Job Title	Date Posted	Location	Wage Offered
Product Analyst ( F S A L 28513 )	6/10/10	Portland	DOE
Account Specialist	6/16/10	Lake Oswego
Product Support Representative III	6/26/10	Beaverton
Helpdesk / IT Specialist	6/26/10	Beaverton
Technical Support Professional I	6/22/10	Beaverton	DOE
Sales Operations Specialist - Software Sales Support	7/1/10	Beaverton
Director, Customer Support For Eservices	7/1/10	Beaverton
Customer Support Analyst	7/3/10	Lake Oswego
Computer Operator/Portland	7/3/10	Tigard
Sales Operations Specialist - Software Sales Support	7/1/10	Beaverton
Validation Technician - Windows Hyper-V	7/3/10	Hillsboro
Senior Technical Client Services Representative - (Tc31653)	7/13/10	Corvallis
Senior Applications Analyst - (Tc31794)	7/20/10	Corvallis
Advanced Services Repair Representative	7/19/10	Beaverton	DOE
Data Control Specialist	7/29/10	Beaverton
Linux Support Specialist	7/29/10	Beaverton
Virtualization Hardware / Software Test Technician	7/28/10	Hillsboro
Technical Purchasing Support	8/7/10	Hillsboro
IT Service Technician	8/10/10	Grants Pass	DOE
Technician / Customer Support	8/4/10	Springfield	$11.00/hr
Operations Technician (Temporary To Hire) - Dalles	8/10/10	The Dalles
Data Center Facilities Technician - The Dalles	8/10/10	The Dalles
Operations Technician Assistant (Temporary To Hire) - Dalles	8/10/10	The Dalles
Loan Support Specialist III	8/14/10	Roseburg	DOE
Field Technology Analyst	8/14/10	Portland

More Jobs

Job Openings from the Web for Computer Support Specialists The following job openings have been automatically extracted from various sites across the Web. These links are provided as supplemental resources. However, the Employment Department cannot validate these openings nor endorse any of these external sites. Some of these jobs may no longer be open. In some cases, a single opening may be posted on multiple sites.

There are 291 current openings for this occupation. Openings 1 through 26 are listed below.

Job Title	Date Posted	Location	Employer
Microsoft Dynamics GP Implementation Specialist #10798	8/31/10	Portland
Desktop Support - Lotus Notes	8/31/10	Portland	Allegis Group
System Application Instructor	8/30/10	Portland	Laika, Inc.
Desktop Support Tech	8/30/10	Salem	Computer Merchant, Ltd., The
Sr. Technical Support	8/30/10	Portland	PROdx
Support Service Specialist	8/30/10	Hillsboro	Kforce Professional Staffing, Inc.
Edi Business Analyst	8/30/10	Beaverton	Iconma
Support Service Specialist	8/30/10	Hillsboro	Kforce Professional Staffing, Inc.
Client Technical Analyst - Bilingual preferred	8/30/10	Portland	Adp
Desktop Support - Lotus Notes	8/30/10	Portland	TEKsystems
Support Service Specialist (Level II)	8/30/10	Hillsboro	Kforce Professional Staffing, Inc.
Reprographics Specialist	8/30/10	Salem	City of Salem
Desktop Support Technician II	8/30/10	Salem	Willamette ESD
Help Desk Specialist 1	8/30/10	Gresham	U.S. Bank
Support Service Specialist (Level II)	8/30/10	Hillsboro	Kforce Professional Staffing, Inc.
SR TECHNICAL SUPPORT	8/30/10	Portland	Comsys
Tech Support/Video Gaming Full/Part time	8/30/10	Gresham	Alpine Access
Systems Analyst- Technical Application Support	8/30/10	Medford	Musician s Friend
Customer Support Analyst (Construction or Accounting Background)	8/29/10	Beaverton	Sage Software
SUPV IT SPECIALIST (PLCYPLN)	8/29/10	Portland	ARMY CORPS OF ENGINEERS
Deployment Analyst - (TC31653)	8/29/10	Corvallis	Fiserv
MEDIA JOBS	8/29/10	Hillsboro
Field Support Specialist	8/29/10	Portland	Knowledge Learning Corporation
MANUFACTURING JOBS	8/28/10
Technical Support / Helpdesk	8/28/10	Portland

More Jobs

State of Oregon License Information for Computer Support Specialists No statewide license is required for this occupation.

Wages for Computer Support Specialists

Region	---------------- 2010 Wages ----------------
	Percentiles (hourly wages)					Avg Hourly ($/hr)	Avg Annual
	10th	25th	50th (median)	75th	90th
Oregon Statewide	$12.86	$16.42	$20.67	$26.08	$31.53	$21.66	$45,049
Clatsop / Columbia / Tillamook	16.57	19.33	22.24	25.61	33.30	23.39	48,648
Multnomah / Washington	12.57	16.70	21.25	26.85	32.71	22.25	46,281
Marion / Polk / Yamhill	13.02	16.19	20.64	24.76	29.71	20.85	43,377
Benton / Lincoln / Linn	13.54	15.96	19.59	24.18	30.05	20.53	42,704
Lane	13.23	17.14	21.80	27.57	31.08	22.02	45,788
Douglas	13.48	15.29	19.39	24.04	26.72	19.70	40,994
Coos / Curry	13.00	15.99	19.43	23.01	30.84	20.22	42,061
Jackson / Josephine	12.83	15.26	18.58	22.53	27.99	19.26	40,055
Gilliam / Hood River / Sherman / Wheeler / Wasco	11.77	13.51	17.86	23.97	28.80	19.03	39,578
Crook / Deschutes / Jefferson	12.96	16.24	21.12	27.18	30.59	21.71	45,158
Klamath / Lake	12.60	15.19	18.91	21.34	24.03	18.44	38,366
Morrow / Umatilla	12.99	14.18	17.04	20.67	24.94	18.11	37,669
Baker / Union / Wallowa	13.43	14.51	16.27	19.40	24.68	17.60	36,600
Grant / Harney / Malheur	11.09	12.62	15.93	19.19	23.02	16.27	33,860
Clackamas	13.85	15.89	19.36	23.95	30.14	20.63	42,911

Data Sources and Limitations

Regional Employment Projections for Computer Support Specialists

Region	Employment		Change	% Change	Projected Annual Openings
	2008	2018			Growth	Replacement	Total
Oregon Statewide	7,279	8,017	738	10.1%	74	212	286
Multnomah / Washington	4,028	4,524	496	12.3%	50	118	168
Lane	851	937	86	10.1%	9	25	33
Clackamas	597	653	56	9.4%	6	17	23
Marion / Polk / Yamhill	488	532	44	9.0%	4	14	19
Jackson / Josephine	306	332	26	8.5%	3	9	11
Crook / Deschutes / Jefferson	260	301	41	15.8%	4	8	12
Benton / Lincoln / Linn	218	244	26	11.9%	3	6	9
Coos / Curry	82	88	6	7.3%	1	2	3
Douglas	67	74	7	10.4%	1	2	3
Morrow / Umatilla	64	75	11	17.2%	1	2	3
Clatsop / Columbia / Tillamook	61	66	5	8.2%	1	2	2
Klamath / Lake	58	62	4	6.9%	0	2	2
Gilliam / Hood River / Sherman / Wheeler / Wasco	52	57	5	9.6%	1	2	2
Baker / Union / Wallowa	32	34	2	6.2%	0	1	1
Grant / Harney / Malheur	26	27	1	3.8%	0	1	1

Data Sources and Limitations

Industries of Employment for Computer Support Specialists

Industry Click links to view infoUSA employers	Ownership	2008 Employment
Total, All Industries	All	7,279
Total, All Industries	Private	6,128
Manufacturing	Private	475
Computer and Electronic Product Manufacturing	Private	238
Computer and Peripheral Equipment Manufacturing	Private	101
Navigational, Measuring, Electromedical, and Control Instruments Manufacturing	Private	99
Wholesale Trade	Private	489
Merchant Wholesalers, Durable Goods	Private	263
Professional and Commercial Equipment and Supplies Merchant Wholesalers	Private	183
Merchant Wholesalers, Nondurable Goods	Private	163
Apparel, Piece Goods, and Notions Merchant Wholesalers	Private	76
Wholesale Electronic Markets and Agents and Brokers	Private	63
Retail Trade	Private	309
Electronics and Appliance Stores	Private	136
Information	Private	1,356
Publishing Industries (except Internet)	Private	1,005
Software Publishers	Private	983
Telecommunications	Private	141
Wired Telecommunications Carriers	Private	61
Internet Service Providers, Web Search Portals, and Data Processing Services	Private	191
Data Processing, Hosting, and Related Services	Private	191
Finance and Insurance	Private	398
Credit Intermediation and Related Activities	Private	180
Depository Credit Intermediation	Private	113
Activities Related to Credit Intermediation	Private	60
Insurance Carriers and Related Activities	Private	194
Insurance Carriers	Private	154
Professional, Scientific, and Technical Services	Private	884
Legal Services	Private	56
Architectural, Engineering, and Related Services	Private	67
Computer Systems Design and Related Services	Private	624
Management of Companies and Enterprises	Private	707
Administrative and Support and Waste Management and Remediation Services	Private	688
Administrative and Support Services	Private	679
Employment Services	Private	80
Business Support Services	Private	558
Educational Services	Private	292
Colleges, Universities, and Professional Schools	Private	136
Technical and Trade Schools	Private	78
Health Care and Social Assistance	Private	230
Ambulatory Health Care Services	Private	98
Hospitals	Private	72
General Medical and Surgical Hospitals	Private	70
Other Services (except Public Administration)	Private	107
Religious, Grantmaking, Civic, Professional, and Similar Organizations	Private	73
Total, All Industries	State	113
Educational Services	State	76
Colleges, Universities, and Professional Schools	State	76
Total, All Industries	Local	974
Educational Services	Local	606
Elementary and Secondary Schools	Local	344
Public Administration	Local	331
Executive, Legislative, and Other General Government Support	Local	228
Administration of Human Resource Programs	Local	90

Educational Requirements for Computer Support Specialists Workers must have postsecondary training to gain the necessary skills for this occupation. However, those with a bachelor's degree have a competitive advantage in this labor market.

Skills for Computer Support Specialists

• Analyze Human Interaction With Computers And Computer Applications
• Apply Computer Networking Technology
• Apply Computer Science Principles
• Apply Data Security Procedures
• Apply Data Storage Technology
• Apply Knowledge Of Mainframe Computers
• Apply Structural Analysis Principles To Computer Systems
• Assist Co-Workers With Hardware Problems
• Assist Co-Workers With Software Usage And Problems
• Document Findings And Discoveries
• Document Work In Progress
• Evaluate And Recommend Office Equipment
• Evaluate Computer System Users' Requirements And Requests
• Follow Computer Diagnostic Procedures
• Implement Computer System Changes
• Maintain Computers And Related Equipment
• Manipulate Operating System To Improve Performance
• Monitor Computer And Device Operation
• Perform Office Equipment Maintenance Not Requiring Service Call
• Prepare Reports In Timely Manner
• Program Computers Using Existing Software
• Provide Consulting Services
• Provide Customer Service
• Provide Technical Support To Computer Users
• Read And Understand Operating Manuals
• Test And Troubleshoot Computer Programs And Systems
• Work As A Team Member

Schools and Training Providers for Computer Support Specialists The training providers listed below offer programs related to this occupation. This information is updated once per year. Anyone interested in a particular program should check with the training institution regarding its availability. Listing these training providers does not necessarily constitute or imply their endorsement, recommendation, or favoring by the State of Oregon.

• Data Processing and Data Processing Technology/Technician
• Computer Hardware Technology/Technician
• Computer Software Technology/Technician

Oregon Institute of Technology - Portland 7726 SE Harmony Rd Portland, OR 97222 Phone: (503) 821-1250 Programs of Training: Computer Software Technology/Technician	DePaul Industries 4660 Portland Rd. NE, Suite 108 Salem, OR 97305-1684 Phone: (503) 856-9817 Programs of Training: Data Processing and Data Processing Technology/Technician	Tongue Point Job Corps Center 37573 Old Highway 30 Astoria, OR 97103 Phone: (503) 325-2131 Programs of Training: Computer Hardware Technology/Technician
Oregon Institute of Technology - Klamath 3201 Campus Drive Klamath Falls, OR 97601 Phone: (541) 885-1000 Programs of Training: Computer Software Technology/Technician	DePaul Industries Training Centers 4950 NE Martin Luther King Portland, OR 97211-3354 Phone: (503) 281-1289 Programs of Training: Data Processing and Data Processing Technology/Technician

Career Pathway Roadmaps for Computer Support Specialists These Oregon community colleges have defined career pathway roadmaps to facilitate entry into this occupation:

Lane Community College	Computer Network Operations: Network Security Computer Science Professions at Lane
Portland Community College	CIS Application Programming CIS Career Pathway Master CIS Database CIS Network Administration CIS Network Security CIS Web Application Development
Rogue Community College	Health Care Informatics
Southwestern Oregon Community College	CIS: Software Support Network Design and Administration Technical Support Web Development and Administration
Tillamook Bay Community College	Web Development
Treasure Valley Community College	Computer Information Systems

Related Occupations The scores listed below indicates how closely the skills for Computer Support Specialists matches the occupation in the list. A score of 100% means the occupations have identical skill sets. A maximum of 10 occupations are displayed below.

Occupation	Skill Overlap
Network And Computer Systems Administrators	37%
Computer Programmers	32%