OLMIS

Occupational Description

Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

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Computer Support Specialists

Employment Outlook for Computer Support Specialists

Statewide Employment Analysis	2006 employment is estimated to be much larger than the statewide average. This occupation is expected to grow at about the statewide average. Total job openings are projected to be somewhat higher than the statewide average. Reasonable employment opportunities exist largely due to the significant number of job openings projected for this occupation.

Data Sources and Limitations

Current Job Openings for Computer Support Specialists

There are 52 current openings for this occupation. Openings 1 through 26 are listed below.

Job Title	Date Posted	Location	Wage Offered
Information Technology Consultant 1 (Req. 03325)	2/8/10	Eugene	$12.76/hr to $19.35/hr
Mts Customer Service Support Analyst	2/6/10	Lake Oswego
Front Line Tech Support	2/5/10	Eugene	DOE
Computer User Support Analyst 2	2/5/10	Portland
I S Operations Technician	2/4/10	Klamath Falls	DOE
Network Solutions Ii	2/3/10	Portland	DOE
School/Department Technology Support Specialist	2/3/10	Salem	$3,019/mo to $3,862/mo
Field Technology Analyst	2/3/10	Portland
Support Specialist -Mortgage Systems- Beaverton	2/2/10	Beaverton
Centricity Emr Support Analyst	1/29/10	Tigard	$27.69/hr to $44.99/hr
Software Planning Intern	1/29/10	Hillsboro
Electronic Repair Technician	1/28/10	Portland	DOE
Equipment Systems Specialist, Competency Level 1	1/28/10	La Grande	$2,350/mo
Pc Technician	1/26/10	Roseburg	$8.65/hr DOE
Pc Technician (Store # 1453)	1/26/10	Eugene	N/A
Pc Technician (Store # 1405)	1/26/10	Keizer
Pc Technician (Store # 0459)	1/26/10	Tualatin
Pc Technician (Store # 0911)	1/26/10	Tigard
Pc Technician (Store # 1145)	1/26/10	Newport
Computer Sales & Service Representative / Technician	1/25/10	Warrenton	$12.00/hr to $14.00/hr DOE
Software Apps Engineer Iv	1/22/10	Portland	DOE
Advanced Services Repair Representative	1/22/10	Beaverton	DOE
Facilities / Systems Specialist	1/19/10	Klamath Falls	DOE
Information Systems Technical Support Analyst 1	1/15/10	Roseburg	$3,586/mo DOE
Video Repair Support Specialist (Beaverton, Oregon) - 55863372	1/14/10	Beaverton

More Jobs

State of Oregon License Information for Computer Support Specialists

No statewide license is required for this occupation.

Wages for Computer Support Specialists

Region	---------------- 2009 Wages ----------------
	Percentiles (hourly wages)					Avg Hourly ($/hr)	Avg Annual
	10th	25th	50th (median)	75th	90th	Avg Hourly ($/hr)	Avg Annual
Oregon Statewide	$12.25	$15.90	$20.34	$26.04	$31.52	$21.39	$44,492
Clatsop / Columbia / Tillamook	13.93	16.15	20.21	23.87	28.98	21.11	43,912
Multnomah / Washington	12.11	16.36	20.77	26.47	32.85	21.97	45,703
Marion / Polk / Yamhill	10.20	14.35	19.61	24.48	29.23	19.65	40,869
Benton / Lincoln / Linn	13.60	16.26	20.65	25.88	30.75	21.32	44,344
Lane	12.57	16.65	21.55	28.20	31.24	21.93	45,631
Douglas	13.14	14.72	18.00	22.18	24.66	18.44	38,344
Coos / Curry	12.13	15.13	19.32	24.07	29.90	19.94	41,470
Jackson / Josephine	13.25	15.08	18.08	22.46	26.62	18.94	39,378
Gilliam / Hood River / Sherman / Wheeler / Wasco	12.68	14.64	20.85	24.94	29.70	20.36	42,359
Crook / Deschutes / Jefferson	11.99	15.00	21.89	27.29	30.50	21.45	44,634
Klamath / Lake	10.29	13.26	17.71	20.20	24.11	17.22	35,836
Morrow / Umatilla	12.25	13.29	15.27	19.72	26.87	17.33	36,032
Baker / Union / Wallowa	10.47	13.79	15.67	18.98	24.46	16.67	34,685
Grant / Harney / Malheur	11.01	12.04	14.46	17.40	19.52	14.84	30,856
Clackamas	13.70	15.90	19.95	25.51	32.24	21.43	44,584

Data Sources and Limitations

Regional Employment Projections for Computer Support Specialists

Region	Employment		Change	% Change	Projected Annual Openings
Region	2006	2016	Change	% Change	Growth	Replacement	Total
Oregon Statewide	7,867	9,010	1,143	14.5%	114	104	218
Multnomah / Washington	4,634	5,283	649	14.0%	65	61	126
Lane	828	976	148	17.9%	15	11	26
Clackamas	752	828	76	10.1%	8	10	17
Marion / Polk / Yamhill	391	449	58	14.8%	6	5	11
Crook / Deschutes / Jefferson	368	484	116	31.5%	12	5	17
Jackson / Josephine	286	347	61	21.3%	6	4	10
Benton / Lincoln / Linn	237	278	41	17.3%	4	3	7
Coos / Curry	122	140	18	14.8%	2	2	3
Klamath / Lake	86	88	2	2.3%	0	1	1
Morrow / Umatilla	85	96	11	12.9%	1	1	2
Douglas	71	79	8	11.3%	1	1	2
Clatsop / Columbia / Tillamook	57	61	4	7.0%	0	1	1
Gilliam / Hood River / Sherman / Wheeler / Wasco	55	72	17	30.9%	2	1	3
Baker / Union / Wallowa	41	38	-3	-7.3%	0	1	1
Grant / Harney / Malheur	30	34	4	13.3%	0	0	1

Replacement openings are caused by existing workers permanently leaving their occupation. Many additional job openings occur due to job changes within occupations.

Data Sources and Limitations

Industries of Employment for Computer Support Specialists

Industry Click links to view infoUSA employers	Ownership	2006 Employment
Total, All Industries	All	7,867
Total, All Industries	Private	6,797
Manufacturing	Private	774
Computer and Electronic Product Manufacturing	Private	529
Computer and Peripheral Equipment Manufacturing	Private	366
Navigational, Measuring, Electromedical, and Control Instruments Manufacturing	Private	117
Wholesale Trade	Private	333
Merchant Wholesalers, Durable Goods	Private	201
Professional and Commercial Equipment and Supplies Merchant Wholesalers	Private	114
Merchant Wholesalers, Nondurable Goods	Private	125
Apparel, Piece Goods, and Notions Merchant Wholesalers	Private	69
Retail Trade	Private	230
Electronics and Appliance Stores	Private	70
Information	Private	1,396
Publishing Industries (except Internet)	Private	1,011
Software Publishers	Private	970
Telecommunications	Private	67
Internet Service Providers, Web Search Portals, and Data Processing Services	Private	298
Internet Service Providers and Web Search Portals	Private	143
Data Processing, Hosting, and Related Services	Private	155
Finance and Insurance	Private	348
Credit Intermediation and Related Activities	Private	121
Depository Credit Intermediation	Private	99
Insurance Carriers and Related Activities	Private	208
Insurance Carriers	Private	172
Professional, Scientific, and Technical Services	Private	749
Legal Services	Private	66
Architectural, Engineering, and Related Services	Private	79
Computer Systems Design and Related Services	Private	503
Management of Companies and Enterprises	Private	603
Administrative and Support and Waste Management and Remediation Services	Private	1,532
Administrative and Support Services	Private	1,523
Employment Services	Private	90
Business Support Services	Private	1,397
Educational Services	Private	252
Colleges, Universities, and Professional Schools	Private	145
Health Care and Social Assistance	Private	230
Ambulatory Health Care Services	Private	94
Hospitals	Private	82
Other Services (except Public Administration)	Private	143
Religious, Grantmaking, Civic, Professional, and Similar Organizations	Private	75
Total, All Industries	State	97
Educational Services	State	64
Colleges, Universities, and Professional Schools	State	64
Total, All Industries	Local	906
Educational Services	Local	565
Elementary and Secondary Schools	Local	305
Public Administration	Local	286
Executive, Legislative, and Other General Government Support	Local	187
Administration of Human Resource Programs	Local	82

Educational Requirements for Computer Support Specialists

Workers must have postsecondary training to gain the necessary skills for this occupation. However, those with a bachelor's degree have a competitive advantage in this labor market.

Skills for Computer Support Specialists

Analyze Human Interaction With Computers And Computer Applications
Apply Computer Networking Technology
Apply Computer Science Principles
Apply Data Security Procedures
Apply Data Storage Technology
Apply Knowledge Of Mainframe Computers
Apply Structural Analysis Principles To Computer Systems
Assist Co-Workers With Hardware Problems
Assist Co-Workers With Software Usage And Problems
Document Findings And Discoveries
Document Work In Progress
Evaluate And Recommend Office Equipment
Evaluate Computer System Users' Requirements And Requests
Follow Computer Diagnostic Procedures
Implement Computer System Changes
Maintain Computers And Related Equipment
Manipulate Operating System To Improve Performance
Monitor Computer And Device Operation
Perform Office Equipment Maintenance Not Requiring Service Call
Prepare Reports In Timely Manner
Program Computers Using Existing Software
Provide Consulting Services
Provide Customer Service
Provide Technical Support To Computer Users
Read And Understand Operating Manuals
Test And Troubleshoot Computer Programs And Systems
Work As A Team Member

Schools and Training Providers for Computer Support Specialists

The training providers listed below offer one or more of the following programs:

DePaul Industries Training Centers 4950 NE Martin Luther King Portland, OR 97211-3354 Phone: (503) 281-1289 x161 Programs of Training: Data Processing and Data Processing Technology/Technician	Oregon Institute of Technology - Klamath Falls 3201 Campus Drive Klamath Falls, OR 97601 Phone: (541) 885-1000 Programs of Training: Computer Software Technology/Technician	DePaul Industries 4660 Portland Rd. NE, Suite 108 Salem, OR 97305-1684 Phone: (503) 856-9817 Programs of Training: Data Processing and Data Processing Technology/Technician
Tongue Point Job Corps Center 37573 Old Highway 30 Astoria, OR 97103 Phone: (503) 325-2131 Programs of Training: Computer Hardware Technology/Technician	Oregon Institute of Technology - Portland 7726 SE Harmony Rd Portland, OR 97222 Phone: (503) 821-1250 Programs of Training: Computer Software Technology/Technician

Career Pathway Roadmaps for Computer Support Specialists

These Oregon community colleges have defined career pathway roadmaps to facilitate entry into this occupation:

Lane Community College	Computer Network Operations: Network Security Computer Science Professions at Lane
Portland Community College	CIS Application Programming CIS Database CIS Network Administration CIS Web Application Development
Southwestern Oregon Community College	CIS: Software Support Network Design and Administration Technical Support Web Development and Administration
Tillamook Bay Community College	Web Development

Related Occupations

The scores listed below indicates how closely the skills for Computer Support Specialists matches the occupation in the list. A score of 100% means the occupations have identical skill sets. A maximum of 10 occupations are displayed below.

Occupation	Skill Overlap
Network And Computer Systems Administrators	37%
Computer Programmers	32%
Network Systems And Data Communications Analysts	29%
Database Administrators	29%
Computer Systems Analysts	27%
Computer Specialists, All Other	26%
Computer And Information Scientists, Research	25%

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