OLMIS

Occupational Description

Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization. Exclude "Switchboard Operators, Including Answering Service" (43-2011).

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Receptionists and Information Clerks

Employment Outlook for Receptionists and Information Clerks

Statewide Employment Analysis	2008 employment is estimated to be much larger than the regional average. This occupation is expected to grow at a somewhat faster rate than the regional average. Total job openings are projected to be much higher than the regional average. Reasonable employment opportunities exist largely due to the significant number or job openings projected for this occupation.

Data Sources and Limitations

Current Employment Department Job Openings for Receptionists and Information Clerks

There are 31 current openings for this occupation. Openings 1 through 26 are listed below.

Job Title	Date Posted	Location	Wage Offered
Receptionist/Office Clerk	4/21/10	Bandon	DOE
Receptionist	5/20/10	Roseburg	$8.40/hr DOE
Office Manager	6/8/10	Florence	DOE
Receptionist	6/18/10	Seaside
Receptionist	6/18/10	Seaside
Front Desk Receptionist	7/9/10	Enterprise	$10.00/hr DOE
Receptionist, Bilingual Spanish / English.	7/14/10	Eugene	$10.00/hr
Receptionist / General Office (Age 55+)	7/14/10	Tigard	$8.40/hr
Receptionist #10-54800	7/21/10	Beaverton	DOE
Receptionist - K512	7/21/10	Beaverton	$10.00/hr to $13.00/hr DOE
Front Office Receptionist	7/21/10	Klamath Falls	DOE
Front Desk/Receptionist	7/21/10	Portland	$8.50/hr to $9.00/hr DOE
Receptionist	8/6/10	Dallas	$10.00/hr to $15.00/hr DOE
Receptionist	8/12/10	Beaverton	DOE
Radiology Assistant - Imaging	8/13/10	Roseburg	$11.21/hr to $16.20/hr DOE
Part Time Sales Assistant / Receptionist	8/11/10	Tigard	$11.00/hr
Receptionist	8/11/10	Roseburg	DOE
Bilingual / Office Receptionist / Clerical Trainee (Age 55+)	8/11/10	Salem	$8.40/hr
Receptionist	8/16/10	Portland	$8.40/hr DOE
Welcome Desk Associate / Temporary Position	8/24/10	Salem	$8.40/hr
Bilingual Receptionist - Z658	8/24/10	Beaverton	$10.00/hr to $12.00/hr DOE
Scheduler	8/30/10	Ontario	DOE
Medical Receptionist	8/24/10	Boardman	$9.00/hr DOE
Front Desk	8/25/10	Hillsboro	$8.50/hr to $8.75/hr DOE
Reservation Agent	8/24/10	Portland	$9.25/hr DOE

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Job Openings from the Web for Receptionists and Information Clerks

The following job openings have been automatically extracted from various sites across the Web. These links are provided as supplemental resources. However, the Employment Department cannot validate these openings nor endorse any of these external sites. Some of these jobs may no longer be open. In some cases, a single opening may be posted on multiple sites.

There are 80 current openings for this occupation. Openings 1 through 26 are listed below.

Job Title	Date Posted	Location	Employer
Front DESK Receptionist	8/30/10	Portland	Job Cooler, The
Receptionist	8/29/10	Klamath Falls
CASHIER/APPOINTMENT SETTER	8/29/10	Gladstone	Armstrong Volkswagen
Receptionist	8/28/10	Portland	Kforce
Receptionist	8/28/10	Portland	Kforce Professional Staffing, Inc.
FRONT DESK PERSON NEEDED ASAP	8/28/10
Receptionist	8/28/10	Portland	Kforce Professional Staffing, Inc.
Front Desk (1110_5491096)	8/28/10	Roseburg
Receptionist	8/27/10	Wilsonville	OfficeTeam
Receptionist Barger Patient Service Center	8/27/10	Eugene	Peace Health
Administrative, Receptionist - UT500	8/26/10	Portland	Adecco
Receptionist/Administrative	8/24/10	Portland
Receptionist/ Front desk help	8/23/10
Receptionist/Administrative	8/21/10	Portland	Appleone
Receptionist/Administrative	8/21/10	Portland	Appleone
Receptionist/ Admin	8/21/10	Medford
Medical Office Receptionist	8/20/10	Portland
Front Desk Coordinator	8/20/10	Beaverton	OfficeTeam
Receptionist	8/20/10	Portland	OfficeTeam
Front Desk Coordinator	8/19/10	Beaverton	OfficeTeam
Receptionist	8/18/10	Portland	OfficeTeam
Receptionist/ sales support position	8/16/10	Medford
Front Desk Receptionist (full time)	8/15/10	Bend
Medical Receptionist Assistant	8/14/10	Portland
Medical Desk Receptionist	8/13/10	Salem

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State of Oregon License Information for Receptionists and Information Clerks

No statewide license is required for this occupation.

Wages for Receptionists and Information Clerks

Region	---------------- 2010 Wages ----------------
	Percentiles (hourly wages)					Avg Hourly ($/hr)	Avg Annual
	10th	25th	50th (median)	75th	90th	Avg Hourly ($/hr)	Avg Annual
Oregon Statewide	$9.08	$10.19	$12.17	$14.68	$17.42	$12.70	$26,429
Clatsop / Columbia / Tillamook	8.92	9.64	11.34	13.20	15.01	11.61	24,159
Multnomah / Washington	9.67	10.98	13.15	15.64	18.51	13.58	28,253
Marion / Polk / Yamhill	9.11	10.54	12.65	15.33	18.19	13.13	27,298
Benton / Lincoln / Linn	8.80	9.36	10.98	13.17	15.14	11.41	23,733
Lane	9.09	10.13	11.77	13.92	15.88	12.16	25,298
Douglas	8.92	9.73	11.41	14.20	17.83	12.24	25,464
Coos / Curry	8.90	9.59	10.94	13.21	15.34	11.48	23,879
Jackson / Josephine	8.83	9.47	11.10	13.06	15.07	11.49	23,911
Gilliam / Hood River / Sherman / Wheeler / Wasco	8.93	9.80	11.29	13.03	15.03	11.63	24,197
Crook / Deschutes / Jefferson	9.07	10.37	12.26	14.24	16.66	12.54	26,095
Klamath / Lake	8.89	9.67	11.64	13.55	15.13	11.74	24,408
Morrow / Umatilla	9.04	10.15	11.68	14.00	15.73	12.06	25,079
Baker / Union / Wallowa	8.81	9.39	10.64	12.55	16.55	11.47	23,867
Grant / Harney / Malheur	9.29	10.20	11.32	12.51	14.44	11.49	23,913
Clackamas	8.77	9.31	10.94	13.66	15.98	11.76	24,451

Data Sources and Limitations

Regional Employment Projections for Receptionists and Information Clerks

Region	Employment		Change	% Change	Projected Annual Openings
Region	2008	2018	Change	% Change	Growth	Replacement	Total
Oregon Statewide	14,346	16,485	2,139	14.9%	214	416	630
Multnomah / Washington	5,693	6,546	853	15.0%	85	165	250
Marion / Polk / Yamhill	1,722	1,999	277	16.1%	28	50	78
Lane	1,230	1,408	178	14.5%	18	36	53
Clackamas	1,210	1,422	212	17.5%	21	36	57
Jackson / Josephine	1,016	1,181	165	16.2%	17	30	46
Crook / Deschutes / Jefferson	730	865	135	18.5%	14	22	35
Benton / Lincoln / Linn	665	783	118	17.7%	12	20	31
Douglas	370	426	56	15.1%	6	11	16
Clatsop / Columbia / Tillamook	283	327	44	15.5%	4	8	13
Coos / Curry	263	296	33	12.5%	3	8	11
Morrow / Umatilla	221	248	27	12.2%	3	6	9
Gilliam / Hood River / Sherman / Wheeler / Wasco	175	193	18	10.3%	2	5	7
Klamath / Lake	175	203	28	16.0%	3	5	8
Baker / Union / Wallowa	97	109	12	12.4%	1	3	4
Grant / Harney / Malheur	97	113	16	16.5%	2	3	4

Replacement openings are caused by existing workers permanently leaving their occupation. Many additional job openings occur due to job changes within occupations.

Data Sources and Limitations

Industries of Employment for Receptionists and Information Clerks

Industry Click links to view infoUSA employers	Ownership	2008 Employment
Total, All Industries	All	14,346
Total, All Industries	Private	13,258
Construction	Private	441
Specialty Trade Contractors	Private	265
Building Equipment Contractors	Private	161
Manufacturing	Private	501
Wholesale Trade	Private	391
Merchant Wholesalers, Durable Goods	Private	230
Merchant Wholesalers, Nondurable Goods	Private	132
Retail Trade	Private	627
Motor Vehicle and Parts Dealers	Private	246
Automobile Dealers	Private	201
General Merchandise Stores	Private	121
Information	Private	193
Finance and Insurance	Private	662
Credit Intermediation and Related Activities	Private	188
Insurance Carriers and Related Activities	Private	393
Insurance Carriers	Private	125
Agencies, Brokerages, and Other Insurance Related Activities	Private	268
Real Estate and Rental and Leasing	Private	497
Real Estate	Private	479
Offices of Real Estate Agents and Brokers	Private	306
Professional, Scientific, and Technical Services	Private	1,750
Legal Services	Private	459
Accounting, Tax Preparation, Bookkeeping, and Payroll Services	Private	213
Architectural, Engineering, and Related Services	Private	131
Other Professional, Scientific, and Technical Services	Private	781
Management of Companies and Enterprises	Private	198
Administrative and Support and Waste Management and Remediation Services	Private	931
Administrative and Support Services	Private	913
Employment Services	Private	655
Educational Services	Private	330
Health Care and Social Assistance	Private	4,352
Ambulatory Health Care Services	Private	3,355
Offices of Physicians	Private	1,935
Offices of Dentists	Private	592
Offices of Other Health Practitioners	Private	662
Outpatient Care Centers	Private	117
Hospitals	Private	267
General Medical and Surgical Hospitals	Private	258
Nursing and Residential Care Facilities	Private	429
Community Care Facilities for the Elderly	Private	324
Social Assistance	Private	301
Individual and Family Services	Private	188
Arts, Entertainment, and Recreation	Private	979
Amusement, Gambling, and Recreation Industries	Private	934
Other Amusement and Recreation Industries	Private	933
Other Services (except Public Administration)	Private	1,211
Personal and Laundry Services	Private	734
Personal Care Services	Private	647
Religious, Grantmaking, Civic, Professional, and Similar Organizations	Private	427
Religious Organizations	Private	168
Business, Professional, Labor, Political, and Similar Organizations	Private	145
Total, All Industries	State	466
Public Administration	State	355
Administration of Human Resource Programs	State	133
Total, All Industries	Local	491
Educational Services	Local	145
Public Administration	Local	192
Executive, Legislative, and Other General Government Support	Local	173

Educational Requirements for Receptionists and Information Clerks

Workers must have short-term on-the-job training to gain the necessary skills for this occupation. However, those with related work experience have a competitive advantage in this labor market.

Skills for Receptionists and Information Clerks

Answer And Route Calls On Multi-Line Phone System
Arrange Teleconference Calls
Evaluate And Prioritize Incoming Telephone Calls
Greet Customers
Keep A Telephone Log
Maintain Appointment Calendar
Obtain Information From Clients, Customers, Patients Or Others
Operate Fax Machines, Copiers, Printers, And Other Office Machines
Order Office Supplies
Organize And Work With Detailed Records
Process Records And Maintain Forms And Files
Provide Customer Service
Provide Customer Service Using Telephone
Retrieve Files And Charts
Schedule Appointments
Schedule Meetings Or Appointments
Schedule Or Coordinate Meeting Facilities
Sort And Distribute Mail
Take Detailed, Accurate Messages
Use Computers To Enter, Access And Retrieve Data
Use Correct Grammar, Punctuation And Spelling
Work As A Team Member

Schools and Training Providers for Receptionists and Information Clerks

The training providers listed below offer programs related to this occupation. This information is updated once per year. Anyone interested in a particular program should check with the training institution regarding its availability. Listing these training providers does not necessarily constitute or imply their endorsement, recommendation, or favoring by the State of Oregon.

Chemeketa Community College 4000 Lancaster Dr NE Salem, OR 97305 Phone: (503) 399-5000 Programs of Training: General Office Occupations and Clerical Services	Linn-Benton Community College 6500 Pacific Blvd SW Albany, OR 97321 Phone: (541) 917-4999 Programs of Training: General Office Occupations and Clerical Services	Mt Hood Community College 26000 SE Stark St Gresham, OR 97030 Phone: (503) 491-6422 Programs of Training: General Office Occupations and Clerical Services
DePaul Industries 4660 Portland Rd. NE, Suite 108 Salem, OR 97305-1684 Phone: (503) 856-9817 Programs of Training: General Office Occupations and Clerical Services	Central Oregon Community College 2600 NW College Way Bend, OR 97701 Phone: (541) 383-7500 Programs of Training: General Office Occupations and Clerical Services	Southwestern Oregon Community College 1988 Newmark Ave Coos Bay, OR 97420 Phone: (541) 888-2525 Programs of Training: General Office Occupations and Clerical Services Medical Reception/Receptionist
Portland Community College 12000 SW 49th Avenue Portland, OR 97219 Phone: (503) 244-6111 Programs of Training: General Office Occupations and Clerical Services	Umpqua Community College 1140 College Rd. Roseburg, OR 97470 Phone: (541) 440-4600 Programs of Training: General Office Occupations and Clerical Services	Clatsop Community College 1653 Jerome Ave Astoria, OR 97103 Phone: (503) 325-0910 Programs of Training: General Office Occupations and Clerical Services
Lane Community College 4000 E 30th Ave Eugene, OR 97405 Phone: (541) 463-3000 Programs of Training: General Office Occupations and Clerical Services	DePaul Industries Training Centers 4950 NE Martin Luther King Portland, OR 97211-3354 Phone: (503) 281-1289 Programs of Training: General Office Occupations and Clerical Services	Pivot Job Corps Center 2701 NW Vaughn Suite151 Portland, OR 97210 Phone: (503) 274-7343 Programs of Training: Medical Reception/Receptionist
Timber Lake Job Corps Center 59868 E Highway 224 Estacada, OR 97023 Phone: (503) 834-2291 Programs of Training: Medical Reception/Receptionist

Career Pathway Roadmaps for Receptionists and Information Clerks

These Oregon community colleges have defined career pathway roadmaps to facilitate entry into this occupation:

Lane Community College	Administrative Office Professional Health Professions - Lane
Portland Community College	Office Skills for English Language Learners
Rogue Community College	Business and Management Health Care Informatics
Southwestern Oregon Community College	Office Receptionist
Tillamook Bay Community College	Hospitality, Restaurant Management and Tourism
Umpqua Community College	Communication Studies Microsoft Office Technologist Office Technology - Legal

Related Occupations

The scores listed below indicates how closely the skills for Receptionists and Information Clerks matches the occupation in the list. A score of 100% means the occupations have identical skill sets. A maximum of 10 occupations are displayed below.

Occupation	Skill Overlap
Office And Administrative Support Workers, All Other	44%
Customer Service Representatives	39%
Office Clerks, General	37%
Secretaries, Except Legal, Medical, And Executive	36%
Interviewers, Except Eligibility And Loan	34%
Switchboard Operators, Including Answering Service	33%
Hotel, Motel, And Resort Desk Clerks	33%
Court, Municipal, And License Clerks	33%
Information And Record Clerks, All Other	31%
Insurance Claims And Policy Processing Clerks	31%

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