OLMIS

Occupational Description

Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization. Exclude "Switchboard Operators, Including Answering Service" (43-2011).

The following related career videos are available from America's Career InfoNet:
Receptionists and Information Clerks

Employment Outlook for Receptionists and Information Clerks

Statewide Employment Analysis	Employment in this occupation in 2010 was much larger than the statewide average for all occupations. This occupation is expected to grow at a somewhat faster rate than the statewide average growth rate for all occupations through 2020. The total number of job openings is projected to be much higher than the statewide average number of job openings for all occupations through 2020. Reasonable employment opportunities exist.

Data Sources and Limitations

Current Employment Department Job Openings for Receptionists and Information Clerks

There are 38 current openings for this occupation. Openings 1 through 26 are listed below.

Job Title	Date Posted	Location	Wage Offered
Office Receptionist / Clerical Trainee (Age 55+)	5/21/13	Roseburg	$8.95/hr
Receptionist	5/21/13	Madras	$9.00/hr
Receptionist	5/21/13	Oregon City	Neg.
Call Center Representative (Part-Time & Part-Time Limited Duration) 13-0110	5/20/13	Grand Ronde	$11.42/hr to $13.31/hr DOE
Receptionist	5/19/13	Seaside
Receptionist	5/15/13	Lake Oswego	$12.00/hr
On-Call Receptionist	5/14/13	Salem	$9.00/hr to $10.00/hr DOE, Neg.
Receptionist / Information Clerk - Temporary	5/13/13	The Dalles	$2,280/mo
Front Desk Receptionist/Mortgage Assistant	5/12/13	Hillsboro
Front Desk Receptionist	5/10/13	La Grande	N/A DOE
Bilingual Office Support Specialist (English and Spanish OR Russian)	5/10/13	Woodburn	$2,344/mo to $3,138/mo
Front Desk Receptionist	5/10/13	Saint Helens	$10.00/hr to $12.00/hr DOE
Spa Coordinator	5/8/13	Canyonville	DOE
Health Care Receptionist - Part Time	5/8/13	Portland	$9.00/hr
Referral Specialist	5/8/13	Salem	DOE
Medical Front Desk	5/8/13	Roseburg	$10.00/hr to $17.00/hr DOE
Reception Technician	5/8/13	Medford	Neg.
Bilingual Community Resource Specialist	5/7/13	Eugene	$9.00/hr DOE
Front Desk Administrator	5/5/13	Ashland
Clinic - Medical Office Receptionist - Req. 20819	5/1/13	Albany	$11.47/hr to $16.84/hr DOE
Scheduling Clerk	5/1/13	Reedsport	$11.51/hr
Front Desk/Reception Bilingual	4/26/13	The Dalles	$9.00/hr DOE
Front Desk / Receptionist	4/26/13	Aloha	$10.00/hr to $12.00/hr DOE
Admission Coordinator/Receptionist - Sunnyside Care Center, Salem, OR - 136231	4/25/13	Salem	DOE
Clinic - Medical Office Receptionist - Req. 20715	4/24/13	Albany	$11.47/hr to $16.84/hr DOE

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Job Openings from the Web for Receptionists and Information Clerks

The following job openings have been automatically extracted from various sites across the Web. These links are provided as supplemental resources. However, the Employment Department cannot validate these openings nor endorse any of these external sites. Some of these jobs may no longer be open. In some cases, a single opening may be posted on multiple sites.

There are 42 current openings for this occupation. Openings 1 through 26 are listed below.

Job Title	Date Posted	Location	Employer
Front Desk Coordinator	5/20/13	Portland	OfficeTeam
Receptionist	5/20/13	Hillsboro	National Vision
Temporary Receptionist	5/18/13	Portland	Volt
Temporary Receptionist	5/17/13	Portland	Volt Information Sciences
Receptionist	5/16/13	Portland	Volt
Receptionist	5/16/13	Portland	Volt Information Sciences
Bilingual Phone Banker 1 - Spanish	5/15/13	Salem	Wells Fargo
Receptionist	5/15/13	Seaside	Avamere Health Services
Receptionist	5/13/13	Salem	ITT Technical Institute
Receptionist	5/13/13	Beaverton	Labor Ready - General Labor Jobs
Phone Banker 1 - Bilingual Spa	5/12/13	Portland	Wells Fargo
Medical Front Office Receptionist	5/10/13	Beaverton	SOS STAFFING SERVICE
Front Desk Receptionist/Mortgage Assistant	5/8/13	Hillsboro	Volt
Medical Receptionist-30108	5/8/13	Hillsboro	Tuality Healthcare
Front Desk Receptionist/Mortgage Assistant	5/7/13	Hillsboro	Volt Information Sciences
Receptionist	5/6/13	Astoria
Front Desk Registrationist Needed for Busy Neurosurgery Office	5/3/13	Portland	The Oregon Clinic
Front Desk Coordinator	5/3/13	Portland	OfficeTeam
Office Receptionist	5/2/13	Gresham	Smile Brands Inc.
Receptionist/Admin	5/1/13	Salem	Collabera Inc.
FRONT DESK SALES PROFESSIONAL	5/1/13	Beaverton	Positive Changes Hypnosis Centers
Front Office Team Leader	4/30/13	Beaverton
FRONT DESK / RECEPTIONIST	4/30/13	Aloha
Receptionist_ Portland	4/29/13	Portland
Receptionist	4/27/13	Portland	Fisher Communications Inc.

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State of Oregon License Information for Receptionists and Information Clerks

No statewide license is required for this occupation.

Wages for Receptionists and Information Clerks

Region	---------------- 2012 Wages ----------------
	Percentiles (hourly wages)					Avg Hourly ($/hr)	Avg Annual
	10th	25th	50th (median)	75th	90th	Avg Hourly ($/hr)	Avg Annual
Note: This occupation has a large share of part-time workers. Annual wages for occupations with a large share of part-time workers may overstate actual income.
Oregon Statewide	$9.35	$10.35	$12.25	$14.85	$18.24	$13.05	$27,134
Clatsop / Columbia / Tillamook	9.86	10.51	11.62	14.03	17.85	12.65	26,315
Multnomah / Washington	9.80	10.89	13.08	16.30	19.69	13.87	28,858
Marion / Polk / Yamhill	9.24	10.21	12.75	14.93	18.24	13.06	27,161
Benton / Lincoln / Linn	9.07	9.53	11.13	13.51	15.70	11.85	24,646
Lane	9.28	10.19	12.13	14.55	17.48	12.69	26,407
Douglas	9.18	10.03	12.15	14.67	17.42	12.68	26,375
Coos / Curry	9.11	9.70	11.27	13.56	15.27	11.77	24,489
Jackson / Josephine	9.16	9.66	11.02	13.01	14.54	11.50	23,908
Gilliam / Hood River / Sherman / Wheeler / Wasco	9.38	10.03	11.10	12.53	14.43	11.52	23,960
Crook / Deschutes / Jefferson	9.34	10.38	12.44	14.39	16.90	12.72	26,470
Klamath / Lake	9.30	10.11	11.67	13.65	14.94	11.93	24,832
Morrow / Umatilla	9.24	9.94	11.50	13.49	14.98	11.86	24,678
Baker / Union / Wallowa	9.16	9.79	10.97	12.67	15.51	11.62	24,166
Grant / Harney / Malheur	9.12	9.75	11.48	13.64	14.47	11.72	24,371
Clackamas	9.29	10.14	11.93	14.90	18.08	12.92	26,860

Data Sources and Limitations

Regional Employment Projections for Receptionists and Information Clerks

Region	Employment		Change	% Change	Projected Annual Openings
Region	2010	2020	Change	% Change	Growth	Replacement	Total
Oregon Statewide	12,312	15,262	2,950	24.0%	295	417	712
Multnomah / Washington	4,846	6,124	1,278	26.4%	128	166	294
Marion / Polk / Yamhill	1,545	1,854	309	20.0%	31	51	82
Clackamas	1,133	1,441	308	27.2%	31	39	70
Lane	1,040	1,263	223	21.4%	22	35	57
Jackson / Josephine	785	931	146	18.6%	15	26	41
Benton / Lincoln / Linn	609	722	113	18.6%	11	20	31
Crook / Deschutes / Jefferson	579	701	122	21.1%	12	19	32
Douglas	256	321	65	25.4%	7	9	15
Coos / Curry	204	236	32	15.7%	3	7	10
Clatsop / Columbia / Tillamook	203	242	39	19.2%	4	7	11
Morrow / Umatilla	179	230	51	28.5%	5	6	11
Klamath / Lake	146	163	17	11.6%	2	5	7
Gilliam / Hood River / Sherman / Wheeler / Wasco	138	167	29	21.0%	3	5	8
Baker / Union / Wallowa	107	121	14	13.1%	1	3	5
Grant / Harney / Malheur	83	96	13	15.7%	1	3	4

These estimates do not include self-employment. Replacement openings are caused by existing workers permanently leaving their occupation. Many additional job openings occur due to job changes within occupations.

Data Sources and Limitations

Industries of Employment for Receptionists and Information Clerks

Industry Click links to view Infogroup employers	Ownership	2010 Employment
Construction	Private	253
Specialty Trade Contractors	Private	168
Building Equipment Contractors	Private	113
Manufacturing	Private	403
Wholesale Trade	Private	339
Merchant Wholesalers, Durable Goods	Private	167
Merchant Wholesalers, Nondurable Goods	Private	136
Retail Trade	Private	512
Motor Vehicle and Parts Dealers	Private	200
Automobile Dealers	Private	167
General Merchandise Stores	Private	111
Transportation and Warehousing	Private	112
Information	Private	148
Finance and Insurance	Private	647
Credit Intermediation and Related Activities	Private	146
Insurance Carriers and Related Activities	Private	411
Insurance Carriers	Private	96
Agencies, Brokerages, and Other Insurance Related Activities	Private	315
Real Estate and Rental and Leasing	Private	379
Real Estate	Private	365
Offices of Real Estate Agents and Brokers	Private	215
Activities Related to Real Estate	Private	99
Professional, Scientific, and Technical Services	Private	1,675
Legal Services	Private	444
Accounting, Tax Preparation, Bookkeeping, and Payroll Services	Private	230
Management of Companies and Enterprises	Private	184
Administrative and Support and Waste Management and Remediation Services	Private	856
Administrative and Support Services	Private	844
Employment Services	Private	596
Educational Services	Private	286
Health Care and Social Assistance	Private	3,432
Ambulatory Health Care Services	Private	2,432
Offices of Physicians	Private	1,301
Offices of Dentists	Private	446
Offices of Other Health Practitioners	Private	469
Outpatient Care Centers	Private	129
Hospitals	Private	247
General Medical and Surgical Hospitals	Private	240
Nursing and Residential Care Facilities	Private	435
Community Care Facilities for the Elderly	Private	331
Social Assistance	Private	318
Individual and Family Services	Private	190
Arts, Entertainment, and Recreation	Private	792
Amusement, Gambling, and Recreation Industries	Private	753
Other Amusement and Recreation Industries	Private	752
Other Services (except Public Administration)	Private	1,167
Personal and Laundry Services	Private	708
Personal Care Services	Private	615
Religious, Grantmaking, Civic, Professional, and Similar Organizations	Private	407
Religious Organizations	Private	140
Business, Professional, Labor, Political, and Similar Organizations	Private	160
Public Administration	State	338
Administration of Human Resource Programs	State	147
Educational Services	Local	150
Public Administration	Local	167
Executive, Legislative, and Other General Government Support	Local	138

Educational Requirements for Receptionists and Information Clerks

Workers typically need a high school diploma or equivalent to enter this occupation. In addition, short-term on-the-job training is typically needed, once employed, to attain competency in the skills needed in this occupation.

Skills for Receptionists and Information Clerks

Answer And Route Calls On Multi-Line Phone System
Arrange Teleconference Calls
Evaluate And Prioritize Incoming Telephone Calls
Greet Customers
Keep A Telephone Log
Maintain Appointment Calendar
Obtain Information From Clients, Customers, Patients Or Others
Operate Fax Machines, Copiers, Printers, And Other Office Machines
Order Office Supplies
Organize And Work With Detailed Records
Process Records And Maintain Forms And Files
Provide Customer Service
Provide Customer Service Using Telephone
Retrieve Files And Charts
Schedule Appointments
Schedule Or Coordinate Meeting Facilities
Sort And Distribute Mail
Take Detailed, Accurate Messages
Use Computers To Enter, Access And Retrieve Data
Use Correct Grammar, Punctuation And Spelling
Work As A Team Member

Schools and Training Providers for Receptionists and Information Clerks

The training providers listed below offer programs related to this occupation. This information is updated once per year. Anyone interested in a particular program should check with the training institution regarding its availability. Listing these training providers does not necessarily constitute or imply their endorsement, recommendation, or favoring by the State of Oregon.

Lane Community College 4000 E 30th Ave Eugene, OR 97405-0640 Phone: (541) 463-3000 Programs of Training: General Office Occupations and Clerical Services	Linn-Benton Community College 6500 Pacific Blvd SW Albany, OR 97321 Phone: (541) 917-4999 Programs of Training: General Office Occupations and Clerical Services	Pivot Job Corps Center 2701 NW Vaughn Suite151 Portland, OR 97210 Phone: (503) 274-7343 Programs of Training: Medical Reception/Receptionist
Tillamook Bay Community College 4301 Third St. Tillamook, OR 97141 Phone: (503) 842-8222 Programs of Training: General Office Occupations and Clerical Services	Chemeketa Community College 4000 Lancaster Dr NE Salem, OR 97305 Phone: (503) 399-5000 Programs of Training: General Office Occupations and Clerical Services	Clatsop Community College 1653 Jerome Ave Astoria, OR 97103 Phone: (503) 325-0910 Programs of Training: General Office Occupations and Clerical Services
Southwestern Oregon Community College 1988 Newmark Ave Coos Bay, OR 97420-2193 Phone: (541) 888-2525 Programs of Training: General Office Occupations and Clerical Services	Umpqua Community College 1140 College Rd. Roseburg, OR 97470-0226 Phone: (541) 440-4600 Programs of Training: General Office Occupations and Clerical Services	Institute of Technology, Inc. 4700 Silverton Rd NE Salem, OR 97305 Phone: (503) 363-9001 Programs of Training: Medical Reception/Receptionist
Career Enhancement Center 1901 Adams, Suite 3 La Grande, OR 97850 Phone: (541) 963-7942 Programs of Training: General Office Occupations and Clerical Services	Mt Hood Community College 26000 SE Stark St Gresham, OR 97030 Phone: (503) 491-6422 Programs of Training: General Office Occupations and Clerical Services Medical Reception/Receptionist	Blue Mountain Community College 2411 NW Carden Ave Pendleton, OR 97801 Phone: (541) 276-1260 Programs of Training: General Office Occupations and Clerical Services
Central Oregon Community College 2600 NW College Way Bend, OR 97701 Phone: (541) 383-7500 Programs of Training: General Office Occupations and Clerical Services	Portland Community College 12000 SW 49th Avenue Portland, OR 97219-7132 Phone: (503) 244-6111 Programs of Training: General Office Occupations and Clerical Services

Career Pathway Roadmaps for Receptionists and Information Clerks

These Oregon community colleges have defined career pathway roadmaps to facilitate entry into this occupation:

Blue Mountain Community College	Administrative Office Management Business Administration
Chemeketa Community College	Business Technology
Clackamas Community College	Career Development/Addictions Counselor
Clatsop Community College	Business Professional Medical Assistant
Columbia Gorge Community College	Computer Applications and Office Systems
Klamath Community College	Administrative Office Professional
Lane Community College	Accounting AAS: Accounting Clerk, Payroll Clerk Administrative Office Professional Health Professions at Lane
Mt Hood Community College	Medical Office Specialist
Portland Community College	Computer Applications for Speakers of Other Languages Office Skills for English Language Learners
Rogue Community College	Business and Management Business and Management: Business Services Computer Software Support Health Care Informatics
Southwestern Oregon Community College	Administrative Office Professional
Tillamook Bay Community College	Hospitality, Tourism and Recreation Management
Umpqua Community College	Communication Studies Office Technology - Legal

Related Occupations

The scores listed below indicates how closely the skills for Receptionists and Information Clerks matches the occupation in the list. A score of 100% means the occupations have identical skill sets. A maximum of 10 occupations are displayed below.

Occupation	Skill Overlap
Office And Administrative Support Workers, All Other	42%
Customer Service Representatives	40%
Office Clerks, General	36%
Secretaries, Except Legal, Medical, And Executive	35%
Switchboard Operators, Including Answering Service	35%
Hotel, Motel, And Resort Desk Clerks	34%
Information And Record Clerks, All Other	32%
Insurance Claims And Policy Processing Clerks	31%
Interviewers, Except Eligibility And Loan	31%
Court, Municipal, And License Clerks	31%

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