Oregon Labor Market Information System
Occupational Information Center
Occupational Report for Receptionists and Information Clerks (43-4171) , Oregon Statewide
Occupational Description

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. Excludes "Switchboard Operators, Including Answering Service" (43-2011).

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Receptionists and Information Clerks
Employment Outlook for Receptionists and Information Clerks
Statewide Employment Analysis Employment in this occupation in 2012 was much larger than the statewide average for all occupations. The total number of job openings is projected to be much higher than the statewide average number of job openings for all occupations through 2022. This occupation is expected to grow at a somewhat slower rate than the statewide average growth rate for all occupations through 2022.

Reasonable employment opportunities exist.

Data Sources and Limitations
Current Employment Department Job Openings for Receptionists and Information Clerks There are 55 current openings for this occupation. Openings 1 through 26 are listed below.
Job Title Date Posted Location Wage Offered
Information Receptionist 10/21/14 Cave Junction
Receptionist 10/19/14 Portland
Players Club Representative 10/17/14 Florence DOE
Outstanding Front Desk Coordinator Needed! 10/16/14 Corvallis
Receptionist 10/15/14 Eugene $11.00/hr
Receptionist - Job ID # 13397 10/15/14 St. Helens $12.00/hr to $13.00/hr DOE
Customer Service I 10/15/14 Gold Beach $15.09/hr DOE, Neg.
Receptionist 10/15/14 Corvallis $11.00/hr to $14.00/hr
Receptionist/Customer Service Rep 10/15/14 Hermiston $9.10/hr to $12.00/hr DOE
Superb Receptionist Needed for Eugene Area Company 10/14/14 Eugene
Receptionist 10/13/14 Burns $31,400/yr
Receptionist Part Time 10/13/14 Bend $11.50/hr
Receptionist 10/13/14 Jacksonville $13.00/hr to $14.00/hr DOE
Receptionist - Part-time 10/10/14 Salem $13.79/hr to $14.47/hr DOE
Receptionist 10/10/14 Wilsonville
Front Desk Coordinator 10/10/14 Portland
Appointment Setters 10/9/14 Portland $10.00/hr to $14.00/hr
Front Desk Patient Access Specialist 10/8/14 Eugene DOE
Office Clerk 10/8/14 Grants Pass $10.00/hr DOE
Receptionist for beautiful furniture showroom! 10/8/14 Portland
Receptionist, Certified Nurse Assistant 10/7/14 Newport $10.00/hr DOE
Receptionist 10/7/14 Albany DOE
Office Specialist (Receptionist HIS) 10/3/14 Portland
Bilingual Front Desk Administrator 10/1/14 Woodburn $16.00/hr to $20.00/hr DOE
Dental Office Floater 9/29/14 Lakeview DOE
More Jobs
Job Openings from the Web for Receptionists and Information Clerks The following job openings have been automatically extracted from various sites across the Web. These links are provided as supplemental resources. However, the Employment Department cannot validate these openings nor endorse any of these external sites. Some of these jobs may no longer be open. In some cases, a single opening may be posted on multiple sites.

There are 58 current openings for this occupation. Openings 1 through 26 are listed below.

Job Title Date Posted Location Employer
Receptionist: Avamere at Medford 10/20/14 Medford Avamere Health Services
Information Receptionist 10/19/14 Cave Junction Forest Service
Client Services/Receptionist - Bilingual 10/17/14 Portland H&R Block
PT FRONT DESK 10/17/14 Tualatin Aerotek
Receptionist 10/17/14 Portland CVS Caremark Professional
Information Receptionist 10/17/14 Cave Junction USDA Forest Service
Receptionist - Job ID # 13397 10/16/14 Saint Helens
Front Office Medical Receptionist 10/14/14 Corvallis Favorite Healthcare Staffing
mEDICAL fRONT dESK/rECEPTIONIST 10/14/14 Bend
Information Receptionist 10/14/14 Detroit Forest Service
Information Receptionist 10/14/14 Cave Junction Forest Service
Outstanding Front Desk Coordinator Needed! 10/14/14 Corvallis OfficeTeam
Outstanding Front Desk Coordinator Needed! 10/14/14 Corvallis ROBERT HALF OFFICETEAM
Receptionist 10/13/14 Beaverton Iconma
Receptionist Part Time 10/13/14 Bend
Receptionist 10/11/14 Tigard Oregon State Bar - Professional Liability Fund
Receptionist - 10/11/14 Portland Appleone
Receptionist - 10/11/14 Portland Appleone
Receptionist - 10/11/14 Portland Appleone
Receptionist - 10/11/14 Portland Appleone
Receptionist - 10/11/14 Portland Appleone
Receptionist - Immediate Opening! 10/11/14 Portland Appleone
Superperb Receptionist Needed for Eugene Area Company 10/10/14 Eugene ROBERT HALF OFFICETEAM
Receptionist 10/9/14 Wilsonville Randstad
Front Desk Coordinator 10/8/14 Portland ROBERT HALF OFFICETEAM
More Jobs
State of Oregon License Information for Receptionists and Information Clerks No statewide license is required for this occupation.
Wages for Receptionists and Information Clerks
Region ---------------- 2014 Wages ----------------
Percentiles (hourly wages) Avg
Hourly
($/hr)
Avg
Annual
10th 25th 50th
(median)
75th 90th
Note: This occupation has a large share of part-time workers.
Annual wages for occupations with a large share of part-time workers may overstate actual income.
Oregon Statewide $9.56 $10.64 $12.77 $15.32 $18.56 $13.43 $27,923
Clatsop / Columbia / Tillamook 9.61 10.67 12.44 15.11 20.95 13.71 28,522
Multnomah / Washington 9.72 11.06 13.30 16.38 19.94 13.99 29,106
Marion / Polk / Yamhill 9.57 10.67 13.32 16.19 18.55 13.61 28,310
Benton / Lincoln / Linn 9.33 9.63 11.09 14.02 17.45 12.28 25,541
Lane 9.41 10.37 12.31 14.41 17.28 12.78 26,582
Douglas 9.43 10.08 12.92 15.37 17.85 13.16 27,374
Coos / Curry 9.38 9.78 10.88 12.47 16.27 11.74 24,402
Jackson / Josephine 9.55 10.35 11.65 13.61 14.92 12.05 25,064
Gilliam / Hood River / Sherman / Wheeler / Wasco 9.38 10.11 11.64 13.67 14.85 12.09 25,155
Crook / Deschutes / Jefferson 9.59 10.65 12.45 14.30 16.73 12.79 26,604
Klamath / Lake 9.36 10.11 12.31 13.99 15.26 12.31 25,618
Morrow / Umatilla 9.97 10.60 11.64 13.72 15.40 12.42 25,843
Baker / Union / Wallowa 9.39 9.87 11.25 13.76 16.44 12.01 24,985
Grant / Harney / Malheur 9.32 9.55 10.78 12.70 14.30 11.23 23,355
Clackamas 9.75 10.88 12.93 16.23 20.10 13.88 28,882
Data Sources and Limitations
Regional Employment Projections for Receptionists and Information Clerks
Region Employment Change % Change Projected Annual Openings
2012 2022 Growth Replacement Total
Oregon Statewide 11,236 12,665 1,429 12.7% 143 302 445
Multnomah / Washington 4,662 5,305 643 13.8% 64 126 190
Marion / Polk / Yamhill 1,288 1,425 137 10.6% 14 35 49
Clackamas 1,071 1,223 152 14.2% 15 29 44
Lane 933 1,038 105 11.3% 10 25 35
Jackson / Josephine 667 728 61 9.1% 6 18 24
Benton / Lincoln / Linn 492 533 41 8.3% 4 13 17
Crook / Deschutes / Jefferson 484 540 56 11.6% 6 13 19
Douglas 243 267 24 9.9% 2 6 8
Coos / Curry 159 173 14 8.8% 1 4 5
Morrow / Umatilla 158 170 12 7.6% 1 4 5
Klamath / Lake 149 156 7 4.7% 1 4 5
Clatsop / Columbia / Tillamook 144 153 9 6.2% 1 4 5
Gilliam / Hood River / Sherman / Wheeler / Wasco 118 131 13 11.0% 1 3 4
Grant / Harney / Malheur 90 96 6 6.7% 1 2 3
Baker / Union / Wallowa 82 90 8 9.8% 1 2 3

These estimates do not include self-employment. Replacement openings are caused by existing workers permanently leaving their occupation. Many additional job openings occur due to job changes within occupations.
Data Sources and Limitations
Industries of Employment for Receptionists and Information Clerks
Industry
Click links to view Infogroup employers
Ownership 2012
Employment
Total All Industries All 11,236
Total All Industries Private 10,114
Construction Private 257
Construction of Buildings Private 85
Specialty Trade Contractors Private 142
Building Equipment Contractors Private 94
Manufacturing Private 380
Wholesale Trade Private 294
Merchant Wholesalers, Durable Goods Private 177
Merchant Wholesalers, Nondurable Goods Private 88
Retail Trade Private 472
Motor Vehicle and Parts Dealers Private 215
Automobile Dealers Private 187
Information Private 122
Finance and Insurance Private 565
Credit Intermediation and Related Activities Private 106
Insurance Carriers and Related Activities Private 399
Insurance Carriers Private 85
Agencies, Brokerages, and Other Insurance Related Activities Private 314
Real Estate and Rental and Leasing Private 467
Real Estate Private 454
Offices of Real Estate Agents and Brokers Private 266
Activities Related to Real Estate Private 119
Professional, Scientific, and Technical Services Private 1,566
Legal Services Private 420
Accounting, Tax Preparation, Bookkeeping, and Payroll Services Private 156
Other Professional, Scientific, and Technical Services Private 735
Management of Companies and Enterprises Private 238
Administrative and Support and Waste Management and Remediation Services Private 790
Administrative and Support Services Private 776
Employment Services Private 498
Educational Services Private 305
Colleges, Universities, and Professional Schools Private 93
Health Care and Social Assistance Private 2,649
Ambulatory Health Care Services Private 1,769
Offices of Physicians Private 793
Offices of Dentists Private 386
Offices of Other Health Practitioners Private 369
Outpatient Care Centers Private 156
Hospitals Private 153
General Medical and Surgical Hospitals Private 148
Nursing and Residential Care Facilities Private 441
Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly Private 349
Social Assistance Private 286
Individual and Family Services Private 174
Arts, Entertainment, and Recreation Private 688
Amusement, Gambling, and Recreation Industries Private 639
Other Amusement and Recreation Industries Private 638
Other Services (except Government) Private 1,137
Personal and Laundry Services Private 764
Personal Care Services Private 687
Religious, Grantmaking, Civic, Professional, and Similar Organizations Private 325
Religious Organizations Private 115
Business, Professional, Labor, Political, and Similar Organizations Private 133
Total All Industries State 397
State Government, Excluding Education and Hospitals State 302
Total All Industries Local 609
Educational Services Local 174
Local Government, Excluding Education and Hospitals Local 284
Educational Requirements for Receptionists and Information Clerks The typical entry level education for this occupation is a high school diploma or equivalent. In addition, short-term on-the-job training is typically needed, once employed, to attain competency in the skills needed in this occupation.
Skills for Receptionists and Information Clerks
  • Ability To Deal With Difficult Or Angry People
  • Analyze And Evaluate Social Data
  • Analyze Data To Discover Facts In Case
  • Answer And Route Calls On Multi-Line Phone System
  • Answer Calls Using A Switchboard
  • Arrange Teleconference Calls
  • Communicate Details Concisely And Consistently
  • Compile Data
  • Evaluate And Prioritize Incoming Telephone Calls
  • Follow Regulations
  • Greet Customers
  • Interpret And Apply Legal Procedural Rules
  • Interpret And Explain Governmental And Organizational Rules, Policies And Regulations
  • Keep A Telephone Log
  • Maintain Appointment Calendar
  • Obtain Information From Clients, Customers, Patients Or Others
  • Operate Fax Machines, Copiers, Printers, And Other Office Machines
  • Order Office Supplies
  • Organize And Work With Detailed Records
  • Prioritize Tasks
  • Process Records And Maintain Forms And Files
  • Provide Customer Service
  • Provide Customer Service Using Telephone
  • Research Work-Related Topics Using Library Resources
  • Resolve Conflicts
  • Retrieve Files And Charts
  • Schedule Appointments
  • Schedule Or Reserve Meeting Facilities
  • Sort And Distribute Mail
  • Take Detailed, Accurate Messages
  • Type Letters And Other Correspondence
  • Understand, Use, And Communicate Technical Information
  • Use Basic Mathematics
  • Use Computers To Enter, Access And Retrieve Data
  • Use Correct Grammar, Punctuation And Spelling
  • Work As A Team Member
Schools and Training Providers for Receptionists and Information Clerks No programs of training are associated with this occupation.
Career Pathway Roadmaps for Receptionists and Information Clerks These Oregon community colleges have defined career pathway roadmaps to facilitate entry into this occupation:

Blue Mountain Community College
Chemeketa Community College
Clackamas Community College
Clatsop Community College
Columbia Gorge Community College
Klamath Community College
Lane Community College
Mt Hood Community College
Portland Community College
Rogue Community College
Southwestern Oregon Community College
Tillamook Bay Community College
Umpqua Community College
Related Occupations The scores listed below indicates how closely the skills for Receptionists and Information Clerks matches the occupation in the list. A score of 100% means the occupations have identical skill sets. A maximum of 10 occupations are displayed below.
Occupation Skill Overlap
Office And Administrative Support Workers, All Other 33%
Customer Service Representatives 33%
Eligibility Interviewers, Government Programs 31%