Oregon Labor Market Information System
Occupational Information Center
Occupational Report for Receptionists and Information Clerks (43-4171) , Oregon Statewide
Occupational Description

Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization. Exclude "Switchboard Operators, Including Answering Service" (43-2011).

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Receptionists and Information Clerks
Employment Outlook for Receptionists and Information Clerks
Statewide Employment Analysis Employment in this occupation in 2010 was much larger than the statewide average for all occupations. This occupation is expected to grow at a somewhat faster rate than the statewide average growth rate for all occupations through 2020. The total number of job openings is projected to be much higher than the statewide average number of job openings for all occupations through 2020.

Reasonable employment opportunities exist.

Data Sources and Limitations
Current Employment Department Job Openings for Receptionists and Information Clerks There are 45 current openings for this occupation. Openings 1 through 26 are listed below.
Job Title Date Posted Location Wage Offered
Front Desk Reception 4/18/14 Bend $10.00/hr
Clerical 4/17/14 Hermiston $10.59/hr
Receptionist 4/17/14 Bend $9.10/hr DOE
Clinic - Medical Office Specialist, Req #23532 4/16/14 Corvallis $12.53/hr to $18.40/hr DOE
Medical Office Receptionist 4/16/14 Harrisburg DOE
Front Desk Personnel 4/15/14 Gladstone $9.10/hr
Front Desk Receptionist 4/15/14 Bend $9.10/hr
Communications Representative - Switchboard 4/15/14 The Dalles
Receptionist 4/14/14 Bend $9.50/hr
Front Office 4/14/14 Klamath Falls DOE
Receptionist - Bilingual Spanish Preferred 4/13/14 Eugene
Receptionist 4/11/14 Portland $9.10/hr to $10.00/hr
Receptionist: Avamere Health Services of Rogue Valley 4/11/14 Medford
Receptionist, Temporary 4/11/14 Portland Neg.
Part Time Receptionist 4/10/14 Lake Oswego $12.00/hr to $13.00/hr
Clinic - Medical Office Receptionist, Req #23716 4/10/14 Corvallis $11.81/hr to $17.34/hr DOE
Clinic - Medical Office Specialist, Req #23730 4/10/14 Corvallis $12.53/hr to $18.40/hr DOE
Receptionist 4/10/14 La Grande $10.00/hr to $13.00/hr DOE
Clinic - Medical Office Receptionist, Req #23704 4/8/14 Corvallis $11.81/hr to $17.34/hr
Part Time Veterinary Receptionist 4/8/14 Medford $9.10/hr to $10.00/hr DOE
Call Center Representative (Part-Time) 14-0086 4/7/14 Grand Ronde $11.65/hr to $13.57/hr DOE
Front Desk Coordinator 4/6/14 Portland
Receptionist 4/4/14 Madras $9.10/hr
Front Desk / Receptionist 4/4/14 Salem $10.00/hr to $12.00/hr DOE
Front Desk Receptionist 4/4/14 Pendleton
More Jobs
Job Openings from the Web for Receptionists and Information Clerks The following job openings have been automatically extracted from various sites across the Web. These links are provided as supplemental resources. However, the Employment Department cannot validate these openings nor endorse any of these external sites. Some of these jobs may no longer be open. In some cases, a single opening may be posted on multiple sites.

There are 33 current openings for this occupation. Openings 1 through 26 are listed below.

Job Title Date Posted Location Employer
Medical Receptionist (Morning) (GMJ1489Z) 4/14/14 Portland
Medical Receptionist (Morning) (GMJ1489Z) 4/14/14
Medical Receptionist (No Experience Necessary) (GMJ1493Z) 4/14/14
Medical Receptionist (No Experience Necessary) (GMJ1493Z) 4/14/14 Portland
Communications Representative - Switchboard 4/12/14 The Dalles MCMC
RECEPTIONIST - BILINGUAL SPANISH PREFERRED 4/10/14 Eugene ROBERT HALF OFFICETEAM
Receptionist: Avamere Health Services of Rogue Valley 4/10/14 Medford Avamere Health Services
RECEPTIONIST - BILINGUAL SPANISH PREFERRED 4/9/14 Eugene OfficeTeam
Receptionist Job in Beaverton OR 4/9/14 Beaverton Ajilon Professional Staffing
Medical Receptionist (HIM/OB/SURG)-30108 4/8/14 Hillsboro Tuality Healthcare
Receptionist - up to $35K 4/5/14 Portland Appleone
Receptionist - up to $35K 4/5/14 Portland Appleone
Receptionist - up to $35K 4/5/14 Portland Appleone
Front Desk Coordinator 4/3/14 Portland ROBERT HALF OFFICETEAM
Front DESK Receptionist 4/3/14 Pendleton Interpath Laboratory
Receptionist 4/2/14 Salem Prestige Care Inc.
Front Desk Coordinator 4/2/14 Portland OfficeTeam
Bilingual Receptionist 4/2/14 Salem Express Employment Professionals
Receptionist Needed for Beautiful Furniture Showroom 4/1/14 Portland Volt
Receptionist (part time) 4/1/14 Woodburn Century Park Associates
Receptionist - up to $35K 4/1/14 Portland Appleone
Receptionist 4/1/14 Portland OfficeTeam
Receptionist 4/1/14 Portland ROBERT HALF OFFICETEAM
Bilingual Receptionist 3/26/14 Salem Express Employment Professionals
Receptionist 3/24/14 Wilsonville Owens & Minor
More Jobs
State of Oregon License Information for Receptionists and Information Clerks No statewide license is required for this occupation.
Wages for Receptionists and Information Clerks
Region ---------------- 2013 Wages ----------------
Percentiles (hourly wages) Avg
Hourly
($/hr)
Avg
Annual
10th 25th 50th
(median)
75th 90th
Note: This occupation has a large share of part-time workers.
Annual wages for occupations with a large share of part-time workers may overstate actual income.
Oregon Statewide $9.61 $10.70 $12.67 $15.34 $18.70 $13.45 $27,977
Clatsop / Columbia / Tillamook 10.15 10.96 12.26 14.74 19.67 13.45 27,984
Multnomah / Washington 9.77 10.98 13.24 16.54 20.07 14.02 29,162
Marion / Polk / Yamhill 9.66 10.81 13.19 15.92 18.69 13.60 28,273
Benton / Lincoln / Linn 9.31 9.86 11.28 13.53 16.46 12.13 25,233
Lane 9.42 10.40 12.41 14.72 17.65 12.93 26,891
Douglas 9.29 10.04 12.80 15.79 18.31 13.28 27,621
Coos / Curry 9.38 9.88 11.23 13.47 15.25 11.85 24,653
Jackson / Josephine 9.47 10.23 11.66 13.58 14.86 12.03 25,025
Gilliam / Hood River / Sherman / Wheeler / Wasco 9.80 10.54 11.69 13.45 14.76 12.10 25,167
Crook / Deschutes / Jefferson 9.64 10.61 12.31 14.43 16.84 12.75 26,510
Klamath / Lake 9.59 10.62 12.14 13.76 14.99 12.29 25,555
Morrow / Umatilla 10.17 10.93 12.36 14.61 17.28 13.09 27,218
Baker / Union / Wallowa 9.49 10.29 11.52 13.17 14.69 11.83 24,606
Grant / Harney / Malheur 9.35 9.88 11.14 12.89 14.18 11.39 23,688
Clackamas 9.84 10.98 13.16 16.39 20.09 14.03 29,171
Data Sources and Limitations
Regional Employment Projections for Receptionists and Information Clerks
Region Employment Change % Change Projected Annual Openings
2010 2020 Growth Replacement Total
Oregon Statewide 12,312 15,262 2,950 24.0% 295 417 712
Multnomah / Washington 4,846 6,124 1,278 26.4% 128 166 294
Marion / Polk / Yamhill 1,545 1,854 309 20.0% 31 51 82
Clackamas 1,133 1,441 308 27.2% 31 39 70
Lane 1,040 1,263 223 21.4% 22 35 57
Jackson / Josephine 785 931 146 18.6% 15 26 41
Benton / Lincoln / Linn 609 722 113 18.6% 11 20 31
Crook / Deschutes / Jefferson 579 701 122 21.1% 12 19 32
Douglas 256 321 65 25.4% 7 9 15
Coos / Curry 204 236 32 15.7% 3 7 10
Clatsop / Columbia / Tillamook 203 242 39 19.2% 4 7 11
Morrow / Umatilla 179 230 51 28.5% 5 6 11
Klamath / Lake 146 163 17 11.6% 2 5 7
Gilliam / Hood River / Sherman / Wheeler / Wasco 138 167 29 21.0% 3 5 8
Baker / Union / Wallowa 107 121 14 13.1% 1 3 5
Grant / Harney / Malheur 83 96 13 15.7% 1 3 4

These estimates do not include self-employment. Replacement openings are caused by existing workers permanently leaving their occupation. Many additional job openings occur due to job changes within occupations.
Data Sources and Limitations
Industries of Employment for Receptionists and Information Clerks
Industry
Click links to view Infogroup employers
Ownership 2010
Employment
Construction Private 253
Specialty Trade Contractors Private 168
Building Equipment Contractors Private 113
Manufacturing Private 403
Wholesale Trade Private 339
Merchant Wholesalers, Durable Goods Private 167
Merchant Wholesalers, Nondurable Goods Private 136
Retail Trade Private 512
Motor Vehicle and Parts Dealers Private 200
Automobile Dealers Private 167
General Merchandise Stores Private 111
Transportation and Warehousing Private 112
Information Private 148
Finance and Insurance Private 647
Credit Intermediation and Related Activities Private 146
Insurance Carriers and Related Activities Private 411
Insurance Carriers Private 96
Agencies, Brokerages, and Other Insurance Related Activities Private 315
Real Estate and Rental and Leasing Private 379
Real Estate Private 365
Offices of Real Estate Agents and Brokers Private 215
Activities Related to Real Estate Private 99
Professional, Scientific, and Technical Services Private 1,675
Legal Services Private 444
Accounting, Tax Preparation, Bookkeeping, and Payroll Services Private 230
Management of Companies and Enterprises Private 184
Administrative and Support and Waste Management and Remediation Services Private 856
Administrative and Support Services Private 844
Employment Services Private 596
Educational Services Private 286
Health Care and Social Assistance Private 3,432
Ambulatory Health Care Services Private 2,432
Offices of Physicians Private 1,301
Offices of Dentists Private 446
Offices of Other Health Practitioners Private 469
Outpatient Care Centers Private 129
Hospitals Private 247
General Medical and Surgical Hospitals Private 240
Nursing and Residential Care Facilities Private 435
Community Care Facilities for the Elderly Private 331
Social Assistance Private 318
Individual and Family Services Private 190
Arts, Entertainment, and Recreation Private 792
Amusement, Gambling, and Recreation Industries Private 753
Other Amusement and Recreation Industries Private 752
Other Services (except Public Administration) Private 1,167
Personal and Laundry Services Private 708
Personal Care Services Private 615
Religious, Grantmaking, Civic, Professional, and Similar Organizations Private 407
Religious Organizations Private 140
Business, Professional, Labor, Political, and Similar Organizations Private 160
Public Administration State 338
Administration of Human Resource Programs State 147
Educational Services Local 150
Public Administration Local 167
Executive, Legislative, and Other General Government Support Local 138
Educational Requirements for Receptionists and Information Clerks Workers typically need a high school diploma or equivalent to enter this occupation. In addition, short-term on-the-job training is typically needed, once employed, to attain competency in the skills needed in this occupation.
Skills for Receptionists and Information Clerks
  • Answer And Route Calls On Multi-Line Phone System
  • Arrange Teleconference Calls
  • Evaluate And Prioritize Incoming Telephone Calls
  • Greet Customers
  • Keep A Telephone Log
  • Maintain Appointment Calendar
  • Obtain Information From Clients, Customers, Patients Or Others
  • Operate Fax Machines, Copiers, Printers, And Other Office Machines
  • Order Office Supplies
  • Organize And Work With Detailed Records
  • Process Records And Maintain Forms And Files
  • Provide Customer Service
  • Provide Customer Service Using Telephone
  • Retrieve Files And Charts
  • Schedule Appointments
  • Schedule Or Coordinate Meeting Facilities
  • Sort And Distribute Mail
  • Take Detailed, Accurate Messages
  • Use Computers To Enter, Access And Retrieve Data
  • Use Correct Grammar, Punctuation And Spelling
  • Work As A Team Member
Schools and Training Providers for Receptionists and Information Clerks The training providers listed below offer programs related to this occupation. This information is updated once per year. Anyone interested in a particular program should check with the training institution regarding its availability. Listing these training providers does not necessarily constitute or imply their endorsement, recommendation, or favoring by the State of Oregon.

Lane Community College
4000 E 30th Ave
Eugene, OR 97405-0640
Phone: (541) 463-3000
Programs of Training:
Linn-Benton Community College
6500 Pacific Blvd SW
Albany, OR 97321
Phone: (541) 917-4999
Programs of Training:
Pivot Job Corps Center
2701 NW Vaughn Suite151
Portland, OR 97210
Phone: (503) 274-7343
Programs of Training:
Tillamook Bay Community College
4301 Third St.
Tillamook, OR 97141
Phone: (503) 842-8222
Programs of Training:
Chemeketa Community College
4000 Lancaster Dr NE
Salem, OR 97305
Phone: (503) 399-5000
Programs of Training:
Clatsop Community College
1653 Jerome Ave
Astoria, OR 97103
Phone: (503) 325-0910
Programs of Training:
Southwestern Oregon Community College
1988 Newmark Ave
Coos Bay, OR 97420-2193
Phone: (541) 888-2525
Programs of Training:
Umpqua Community College
1140 College Rd.
Roseburg, OR 97470-0226
Phone: (541) 440-4600
Programs of Training:
Institute of Technology, Inc.
4700 Silverton Rd NE
Salem, OR 97305
Phone: (503) 363-9001
Programs of Training:
Career Enhancement Center
1901 Adams, Suite 3
La Grande, OR 97850
Phone: (541) 963-7942
Programs of Training:
Mt Hood Community College
26000 SE Stark St
Gresham, OR 97030
Phone: (503) 491-6422
Programs of Training:
Blue Mountain Community College
2411 NW Carden Ave
Pendleton, OR 97801
Phone: (541) 276-1260
Programs of Training:
Central Oregon Community College
2600 NW College Way
Bend, OR 97701
Phone: (541) 383-7500
Programs of Training:
Portland Community College
12000 SW 49th Avenue
Portland, OR 97219-7132
Phone: (503) 244-6111
Programs of Training:
Career Pathway Roadmaps for Receptionists and Information Clerks These Oregon community colleges have defined career pathway roadmaps to facilitate entry into this occupation:

Blue Mountain Community College
Chemeketa Community College
Clackamas Community College
Clatsop Community College
Columbia Gorge Community College
Klamath Community College
Lane Community College
Mt Hood Community College
Portland Community College
Rogue Community College
Southwestern Oregon Community College
Tillamook Bay Community College
Umpqua Community College
Related Occupations The scores listed below indicates how closely the skills for Receptionists and Information Clerks matches the occupation in the list. A score of 100% means the occupations have identical skill sets. A maximum of 10 occupations are displayed below.
Occupation Skill Overlap
Office And Administrative Support Workers, All Other 42%
Customer Service Representatives 40%
Office Clerks, General 36%
Secretaries, Except Legal, Medical, And Executive 35%
Switchboard Operators, Including Answering Service 35%
Hotel, Motel, And Resort Desk Clerks 34%
Information And Record Clerks, All Other 32%
Insurance Claims And Policy Processing Clerks 31%
Interviewers, Except Eligibility And Loan 31%
Court, Municipal, And License Clerks 31%