OLMIS

Occupational Description

Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.

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Bill and Account Collectors

Employment Outlook for Bill and Account Collectors

Statewide Employment Analysis	2008 employment is estimated to be somewhat larger than the regional average. This occupation is expected to grow at a somewhat faster rate than the regional average. Total job openings are projected to be somewhat higher than the regional average. Reasonable employment opportunities exist.

Data Sources and Limitations

Current Employment Department Job Openings for Bill and Account Collectors

There are 29 current openings for this occupation. Openings 1 through 26 are listed below.

Job Title	Date Posted	Location	Wage Offered
Collector 1 (3382185)	6/16/10	Beaverton
Collection Specialist	6/24/10	Beaverton
Bankruptcy Specialist	6/26/10	Beaverton
Collector 1 (3386167)	6/26/10	Beaverton
Collector	6/29/10	Eugene	DOE
Bilingual Manager Trainee	7/2/10	Eugene And Springfield	$11.00/hr to $13.00/hr DOE
Collector 1 (3386561)	7/1/10	Beaverton
Collections Manager	7/16/10	St Helens	$45,000/yr to $65,000/yr DOE
Collector 1 (3389089)	7/8/10	Beaverton
Collections	8/4/10	Eugene Area	$10.00/hr DOE
Customer Accounts Analyst	8/3/10	Hillsboro
Collector 1 (3397394)	7/31/10	Beaverton
Home Equity Group: Collector 3 (3395610)	7/27/10	Beaverton
Collections Administrative Assistant: Bankruptcy Specialist	8/5/10	Albany	DOE
PT Bilingual Collector 1 (3398157)	8/6/10	Beaverton
Collector 1 (3399399)	8/6/10	Beaverton
Collections Officer	8/18/10	Warm Springs	DOE
Revenue Agent 2	8/19/10	La Grande	$2,390/mo
Part Time Collector	8/19/10	Eugene	$12.40/hr to $15.50/hr DOE
Patient Services Representative	8/23/10	Lakeview	$13.31/hr DOE
Collections Assistant	8/19/10	Medford	$10.00/hr to $12.00/hr DOE
Home Equity Collector 2 (3403669)	8/21/10	Beaverton
Customer Service Representative	9/2/10	Bend	DOE
Medical Accounts Receivable Specialist	8/31/10	Bend	$14.00/hr to $15.00/hr DOE
Financial Counselor / Collection / Billing Specialist	8/27/10	Springfield	$13.07/hr to $19.61/hr

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Job Openings from the Web for Bill and Account Collectors

The following job openings have been automatically extracted from various sites across the Web. These links are provided as supplemental resources. However, the Employment Department cannot validate these openings nor endorse any of these external sites. Some of these jobs may no longer be open. In some cases, a single opening may be posted on multiple sites.

There are 52 current openings for this occupation. Openings 1 through 26 are listed below.

Job Title	Date Posted	Location	Employer
Credit/Collections Specialist	8/28/10	Portland	Kforce Professional Staffing, Inc.
Collector 1 - Home Equity Group (3406448)	8/28/10	Beaverton	Wells Fargo
Credit/Collections Specialist	8/28/10	Portland	Kforce Professional Staffing, Inc.
Collector 2 - Home Equity Group (3406455)	8/28/10	Beaverton	Wells Fargo
Loan Adjustor Specialist - Home Equity Group (3405827)	8/27/10	Beaverton	Wells Fargo
Home Equity Group: Collector 3 (3395610)	8/27/10	Beaverton	Wells Fargo
Collections Agent- Dialer Analyst	8/26/10	Hillsboro	Aerotek
Collections Agent- Dialer Analyst	8/26/10	Hillsboro	Allegis Group
Collector 1 - Home Equity Group (3406448)	8/26/10	Beaverton	Wells Fargo
Collector 2 - Home Equity Group	8/26/10	Beaverton	Wells Fargo
Collections Agent- Dialer Analyst	8/26/10	Hillsboro
CFS Loss Mitigation Specialist 1 - Branch #370235 -Clackamas, OR	8/26/10	Clackamas	CITI
Loan Adjustor Specialist - Home Equity Group (3405827)	8/25/10	Beaverton	Wells Fargo
Bilingual Collections Representative 1 (3394543)	8/23/10	Beaverton	Wells Fargo
COLLECTOR 2	8/22/10	Beaverton	Wells Fargo
Patient Services Representative	8/21/10	Lakeview
Home Equity Collector 2 (3403669)	8/21/10	Beaverton	Wells Fargo
Collections Representative (Beaverton, Oregon) - 59194602	8/21/10	Beaverton	Comcast Cable West Division
Bus Svc Rep,Pt Acct (Req: 100819 D )	8/20/10
Collections Representative (Beaverton, Oregon) - 59194602	8/19/10	Beaverton	Comcast
Home Equity Collector 2	8/18/10	Beaverton	Wells Fargo
Collector	8/17/10	Portland	Wells Fargo
CFS Loss Mitigation Specialist 1	8/17/10	Tulsa	CitiFinancial
Credit / Collections Specialist	8/15/10	Portland	Kforce
Collector 1	8/14/10	Beaverton	Wells Fargo

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State of Oregon License Information for Bill and Account Collectors

No statewide license is required for this occupation.

Wages for Bill and Account Collectors

Region	---------------- 2010 Wages ----------------
	Percentiles (hourly wages)					Avg Hourly ($/hr)	Avg Annual
	10th	25th	50th (median)	75th	90th	Avg Hourly ($/hr)	Avg Annual
Oregon Statewide	$11.06	$13.12	$15.93	$18.38	$21.48	$16.17	$33,635
Clatsop / Columbia / Tillamook	12.16	13.14	14.54	18.19	23.93	16.13	33,542
Multnomah / Washington	11.67	14.17	16.50	18.62	21.63	16.64	34,626
Marion / Polk / Yamhill	9.87	12.73	15.78	18.70	22.16	16.11	33,505
Benton / Lincoln / Linn	11.15	12.53	14.72	17.24	19.41	15.03	31,262
Lane	9.63	12.60	15.86	18.66	22.16	16.16	33,615
Douglas	12.08	13.12	15.02	19.03	21.70	16.14	33,573
Coos / Curry	10.33	12.28	13.83	15.16	16.02	13.51	28,095
Jackson / Josephine	10.55	11.26	12.37	14.73	17.98	13.39	27,849
Gilliam / Hood River / Sherman / Wheeler / Wasco	10.77	12.11	13.87	15.44	18.13	14.04	29,195
Crook / Deschutes / Jefferson	13.09	14.40	16.06	18.03	19.97	16.25	33,805
Klamath / Lake	10.92	12.10	13.99	15.47	16.36	14.09	29,301
Morrow / Umatilla	12.23	13.38	15.14	19.30	24.50	16.68	34,704
Baker / Union / Wallowa	14.06	15.73	19.63	22.42	25.96	19.46	40,470
Clackamas	10.99	12.40	15.69	18.85	22.41	16.15	33,593

Data Sources and Limitations

Regional Employment Projections for Bill and Account Collectors

Region	Employment		Change	% Change	Projected Annual Openings
Region	2008	2018	Change	% Change	Growth	Replacement	Total
Oregon Statewide	4,284	4,787	503	11.7%	50	85	136
Multnomah / Washington	2,299	2,581	282	12.3%	28	46	74
Jackson / Josephine	441	503	62	14.1%	6	9	15
Lane	379	424	45	11.9%	5	8	12
Marion / Polk / Yamhill	330	386	56	17.0%	6	7	12
Clackamas	325	365	40	12.3%	4	7	11
Crook / Deschutes / Jefferson	100	119	19	19.0%	2	2	4
Benton / Lincoln / Linn	87	103	16	18.4%	2	2	3
Coos / Curry	61	68	7	11.5%	1	1	2
Klamath / Lake	42	46	4	9.5%	0	1	1
Douglas	42	46	4	9.5%	0	1	1
Morrow / Umatilla	39	37	-2	-5.1%	0	1	1
Gilliam / Hood River / Sherman / Wheeler / Wasco	30	32	2	6.7%	0	1	1
Clatsop / Columbia / Tillamook	28	37	9	32.1%	1	1	2
Grant / Harney / Malheur	22	24	2	9.1%	0	0	1
Baker / Union / Wallowa	16	19	3	18.8%	0	0	1

Replacement openings are caused by existing workers permanently leaving their occupation. Many additional job openings occur due to job changes within occupations.

Data Sources and Limitations

Industries of Employment for Bill and Account Collectors

Industry Click links to view infoUSA employers	Ownership	2008 Employment
Total, All Industries	All	4,284
Total, All Industries	Private	4,218
Manufacturing	Private	47
Wholesale Trade	Private	276
Merchant Wholesalers, Durable Goods	Private	141
Merchant Wholesalers, Nondurable Goods	Private	62
Wholesale Electronic Markets and Agents and Brokers	Private	73
Retail Trade	Private	255
Motor Vehicle and Parts Dealers	Private	69
Automobile Dealers	Private	46
Furniture and Home Furnishings Stores	Private	40
Furniture Stores	Private	33
Health and Personal Care Stores	Private	65
Nonstore Retailers	Private	34
Transportation and Warehousing	Private	80
Couriers and Messengers	Private	38
Couriers	Private	38
Information	Private	137
Publishing Industries (except Internet)	Private	37
Telecommunications	Private	89
Wired Telecommunications Carriers	Private	70
Finance and Insurance	Private	732
Credit Intermediation and Related Activities	Private	684
Depository Credit Intermediation	Private	258
Nondepository Credit Intermediation	Private	136
Activities Related to Credit Intermediation	Private	290
Insurance Carriers and Related Activities	Private	39
Professional, Scientific, and Technical Services	Private	190
Legal Services	Private	48
Accounting, Tax Preparation, Bookkeeping, and Payroll Services	Private	111
Management of Companies and Enterprises	Private	729
Administrative and Support and Waste Management and Remediation Services	Private	940
Administrative and Support Services	Private	911
Employment Services	Private	40
Business Support Services	Private	858
Health Care and Social Assistance	Private	743
Ambulatory Health Care Services	Private	576
Offices of Physicians	Private	397
Offices of Dentists	Private	45
Offices of Other Health Practitioners	Private	42
Outpatient Care Centers	Private	34
Other Ambulatory Health Care Services	Private	38
Hospitals	Private	150
General Medical and Surgical Hospitals	Private	150
Total, All Industries	Local	36

Educational Requirements for Bill and Account Collectors

Workers must have short-term on-the-job training to gain the necessary skills for this occupation. However, those with related work experience have a competitive advantage in this labor market.

Skills for Bill and Account Collectors

Ability To Deal With Difficult Or Angry People
Apply Collection Processes
Apply Mathematical Principles To Accounting, Bookkeeping Or Budgeting
Collect On Past Due Accounts
Compose Business Correspondence
Locate Persons (Skip Tracing )
Motivate People In Financial Setting
Obtain Information From Clients, Customers, Patients Or Others
Perform Bookkeeping Functions
Prepare Reports In Timely Manner
Process Accounts Receivable Records And Invoices
Process Credit Or Debit Card Transactions
Process Records And Maintain Forms And Files
Receive Payments And Make Change
Use Correct Grammar, Punctuation And Spelling
Use Court Process And Procedures To Collect Overdue Bills And Accounts
Use Ten Key By Touch

Schools and Training Providers for Bill and Account Collectors

The training providers listed below offer programs related to this occupation. This information is updated once per year. Anyone interested in a particular program should check with the training institution regarding its availability. Listing these training providers does not necessarily constitute or imply their endorsement, recommendation, or favoring by the State of Oregon.

Banking and Financial Support Services

PRO SCHOOLS
10225 SW Park Way
Portland, OR 97225-5075
Phone: (503) 297-1344
Programs of Training:

Banking and Financial Support Services

Career Pathway Roadmaps for Bill and Account Collectors

No Career Pathway links were found for this occupation.

Related Occupations

The scores listed below indicates how closely the skills for Bill and Account Collectors matches the occupation in the list. A score of 100% means the occupations have identical skill sets. A maximum of 10 occupations are displayed below.

Occupation	Skill Overlap

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