OLMIS

Occupational Description

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Exclude individuals whose duties are primarily sales or repair.

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Customer Service Representatives

Employment Outlook for Customer Service Representatives

Statewide Employment Analysis

Employment in this occupation in 2010 was much larger than the statewide average for all occupations. This occupation is expected to grow at a somewhat faster rate than the statewide average growth rate for all occupations through 2020. The total number of job openings is projected to be much higher than the statewide average number of job openings for all occupations through 2020. Reasonable employment opportunities exist.

Regional Employment Analysis

Employment in this occupation in 2010 was much larger than the regional average for all occupations. This occupation is expected to grow at a somewhat slower rate than the regional average growth rate for all occupations through 2020. The total number of job openings is projected to be much higher than the regional average number of job openings for all occupations through 2020.

Data Sources and Limitations

Current Employment Department Job Openings for Customer Service Representatives There are 13 current openings for this occupation in the Jackson / Josephine region. Openings 1 through 13 are listed below.

Job Title	Date Posted	Location	Wage Offered
Sales, Customer Service P/T	5/13/13	Grants Pass	$8.95/hr DOE
Personal Insurance Account Specialist	5/13/13	Medford	$12.00/hr Neg.
Customer Service Representative	5/12/13	Medford
Retail - Customer Service Specialist	5/12/13	Medford
Inbound Sales Representative	5/9/13	White City	$9.00/hr to $10.00/hr DOE
Center Consultant	5/5/13	Medford	Neg.
Patient Relations Representative	5/5/13	Central Point
Customer Service Representative (F.S.H.A.)	5/2/13	Medford	$10.00/hr DOE
Customer Service Specialist I	4/28/13	Medford
Bilingual Customer Service Representative	4/23/13	Medford	Neg.
Retail Wireless Consultant	4/2/13	Grants Pass	$20,000/yr
Customer Support Representative/Seasonal	3/7/13	Grants Pass	$9.00/hr
Sales and Care Representative - Inbound	2/26/13	Medford	$10.50/hr

Job Openings from the Web for Customer Service Representatives The following job openings have been automatically extracted from various sites across the Web. These links are provided as supplemental resources. However, the Employment Department cannot validate these openings nor endorse any of these external sites. Some of these jobs may no longer be open. In some cases, a single opening may be posted on multiple sites.

There are 34 current openings for this occupation in the Jackson / Josephine region. Openings 1 through 26 are listed below.

Job Title	Date Posted	Location	Employer
Patient Relations Representative	5/16/13	Medford	Providence Health & Services
Summer Work - Sales - Customer Service - Part Time	5/16/13	Medford	Vector Marketing
Patient Relations Representative	5/14/13	Medford	Providence Health & Services
Sales / Customer Service - Part Time / Full Time - Entry Level Summer Work Vector Marketing Corporation Medford OR 97504	5/14/13	Medford	Vector Marketing Corporation
Sales / Customer Service - Part Time / Full Time - Summer Work	5/14/13	Grants Pass	Vector Marketing
Patient Relations Representative	5/13/13	Medford	Providence Health & Services
Summer Work - Sales - Customer Service - Part Time	5/13/13	Medford	Vector Marketing
Ayurvedic Customer Service Rep	5/12/13	Ashland
Customer Service Rep	5/11/13	Medford	Ameriplan
Customer Service Rep	5/11/13	Medford	Ameriplan
Customer Service Rep	5/11/13	Medford	Ameriplan
Customer Service Representative	5/9/13	Medford	RecruitArrow
Service Specialist Job	5/9/13	Medford
Sales / Customer Service - Part Time / Full Time - Entry Level Summer Work	5/8/13	Medford	Vector Marketing
Service Specialist Job	5/8/13	Grants Pass
Sales / Customer Service - Part Time / Full Time - Entry Level Summer Work	5/8/13	Grants Pass	Vector Marketing
Sales / Customer Service - Part Time / Full Time - Summer Work	5/7/13	Medford	Vector Marketing
Summer Work - Sales - Customer Service - Part Time	5/7/13	Grants Pass	Vector Marketing
Customer Service Representative (F.S.H.A.)	5/4/13	Medford
Patient Relations Representative	5/1/13	Central Point	Providence Health & Services
Customer Service Representative - Patient Care/Respiratory Services/Medical Equipment Rotech Healthcare Central Point OR 97502	4/25/13	Central Point	Rotech Healthcare
Reset Representative - Medford OR	4/23/13	Medford	The Coca-Cola North America Group
Customer Service Representative	4/21/13	Ashland	Kathrein Inc. Scala Division
Customer Service Representative	4/20/13	Medford	AMERCO
Patient Relations Representative	4/18/13	Central Point	Providence Health System

More Jobs

State of Oregon License Information for Customer Service Representatives No statewide license is required for this occupation.

Wages for Customer Service Representatives

Region	---------------- 2012 Wages ----------------
	Percentiles (hourly wages)					Avg Hourly ($/hr)	Avg Annual
	10th	25th	50th (median)	75th	90th
Oregon Statewide	$10.26	$12.15	$14.72	$18.57	$22.83	$15.90	$33,067
Jackson / Josephine	10.17	11.39	13.35	15.84	20.84	14.36	29,854

Data Sources and Limitations

Regional Employment Projections for Customer Service Representatives

Region	Employment		Change	% Change	Projected Annual Openings
	2010	2020			Growth	Replacement	Total
Oregon Statewide	21,432	26,193	4,761	22.2%	476	676	1,152
Jackson / Josephine	1,542	1,726	184	11.9%	18	46	65

Data Sources and Limitations

Industries of Employment for Customer Service Representatives

Industry Click links to view Infogroup employers	Ownership	2010 Employment
Manufacturing	Private	56
Wholesale Trade	Private	36
Merchant Wholesalers, Durable Goods	Private	28
Retail Trade	Private	586
Motor Vehicle and Parts Dealers	Private	14
Electronics and Appliance Stores	Private	25
General Merchandise Stores	Private	103
Department Stores	Private	55
Other General Merchandise Stores	Private	48
Transportation and Warehousing	Private	17
Information	Private	215
Publishing Industries (except Internet)	Private	18
Telecommunications	Private	184
Wired Telecommunications Carriers	Private	182
Finance and Insurance	Private	297
Credit Intermediation and Related Activities	Private	13
Depository Credit Intermediation	Private	13
Insurance Carriers and Related Activities	Private	284
Insurance Carriers	Private	215
Agencies, Brokerages, and Other Insurance Related Activities	Private	69
Management of Companies and Enterprises	Private	50
Administrative and Support and Waste Management and Remediation Services	Private	161
Administrative and Support Services	Private	148
Business Support Services	Private	126
Waste Management and Remediation Services	Private	13
Health Care and Social Assistance	Private	24
Ambulatory Health Care Services	Private	19
Arts, Entertainment, and Recreation	Private	40
Performing Arts, Spectator Sports, and Related Industries	Private	16
Amusement, Gambling, and Recreation Industries	Private	22
Other Amusement and Recreation Industries	Private	22
Other Services (except Public Administration)	Private	18

Educational Requirements for Customer Service Representatives Workers typically need a high school diploma or equivalent to enter this occupation. In addition, moderate-term on-the-job training is typically needed, once employed, to attain competency in the skills needed in this occupation.

Skills for Customer Service Representatives

• Apply Mathematical Principles To Accounting, Bookkeeping Or Budgeting
• Compose Business Correspondence
• Evaluate And Prioritize Incoming Telephone Calls
• Interview Customers
• Investigate And Resolve Customer Problems
• Keep A Telephone Log
• Obtain Information From Clients, Customers, Patients Or Others
• Operate Fax Machines, Copiers, Printers, And Other Office Machines
• Organize And Work With Detailed Records
• Process And Prepare Business Forms
• Process Records And Maintain Forms And Files
• Provide Customer Service
• Provide Customer Service Using Telephone
• Receive Customer Orders For Products Or Services
• Resolve Conflicts
• Schedule Appointments
• Type Letters And Other Correspondence
• Understand Sales Contracts
• Use Computers To Enter, Access And Retrieve Data
• Use Correct Grammar, Punctuation And Spelling
• Work As A Team Member

Schools and Training Providers for Customer Service Representatives No programs of training are associated with this occupation.

Career Pathway Roadmaps for Customer Service Representatives These Oregon community colleges have defined career pathway roadmaps to facilitate entry into this occupation:

Chemeketa Community College	Business Technology Management
Clackamas Community College	Automotive Service Technology
Clatsop Community College	Business Professional Medical Assistant Retail Management
Klamath Community College	Business Administration
Portland Community College	Retail Sales and Service
Rogue Community College	Business and Management Business and Management: Business Services
Southwestern Oregon Community College	Marketing Supervision
Tillamook Bay Community College	Marketing
Treasure Valley Community College	WAFC Retail Management
Umpqua Community College	Communication Studies

Related Occupations The scores listed below indicates how closely the skills for Customer Service Representatives matches the occupation in the list. A score of 100% means the occupations have identical skill sets. A maximum of 10 occupations are displayed below.

Occupation	Skill Overlap
Correspondence Clerks	50%
Order Clerks	48%
Receptionists And Information Clerks	40%
Insurance Claims And Policy Processing Clerks	39%
Loan Interviewers And Clerks	39%
Office And Administrative Support Workers, All Other	38%
Court, Municipal, And License Clerks	38%
Information And Record Clerks, All Other	37%
New Accounts Clerks	34%
Hotel, Motel, And Resort Desk Clerks	34%