Oregon Labor Market Information System
Occupational Information Center
Occupational Report for Customer Service Representatives (43-4051) in the Jackson / Josephine region
Occupational Description

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.

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Customer Service Representatives
Employment Outlook for Customer Service Representatives
Statewide Employment Analysis Employment in this occupation in 2012 was much larger than the statewide average for all occupations. The total number of job openings is projected to be much higher than the statewide average number of job openings for all occupations through 2022. This occupation is expected to grow at about the statewide average growth rate for all occupations through 2022.

Reasonable employment opportunities exist.

Regional Employment Analysis Employment in this occupation in 2012 was much larger than the regional average for all occupations. The total number of job openings is projected to be much higher than the regional average number of job openings for all occupations through 2022. This occupation is expected to grow at about the regional average growth rate for all occupations through 2022.
Data Sources and Limitations
Current Employment Department Job Openings for Customer Service Representatives There are 31 current openings for this occupation in the Jackson / Josephine region. Openings 1 through 26 are listed below.
Job Title Date Posted Location Wage Offered
SENIOR GAME ADVISOR 10/30/14 Medford
PSE SALES & SVCS/DISTRIBUTION ASSOCIATE 10/28/14 Trail
PSE SALES & SVCS/DISTRIBUTION ASSOCIATE 10/28/14 Prospect
PSE SALES & SVCS/DISTRIBUTION ASSOCIATE 10/24/14 Butte Falls
Bilingual-Spanish In-Bound Customer Service Representatives 10/23/14 Grants Pass $12.00/hr
In-Bound Customer Service Representatives 10/23/14 Grants Pass $9.50/hr
Customer Service 10/23/14 Grants Pass $9.50/hr
Patient Relations Representative - Physiatry, Medford 10/22/14 Medford
Automotive Customer Service 10/17/14 Medford $11.00/hr DOE
Customer Support Representative (Seasonal) 10/16/14 Grants Pass N/A DOE
Retail Customer Service Associate 10/10/14 Medford
Recovery Specialist - Full Time 10/8/14 Grants Pass $10.30/hr
Recovery Specialist - Part Time 10/8/14 Grants Pass $10.00/hr
Customer Service Representative 10/3/14 Grants Pass DOE
Customer Service Rep-Not CC 10/3/14 Grants Pass
Customer Service/Deliveries 10/3/14 Grants Pass
Customer Service/Deliveries 10/3/14 Phoenix
Customer Service Associate I 10/2/14 Medford $10.00/hr
Customer Service/Deliveries 10/2/14 Phoenix
Customer Service/Deliveries 10/2/14 Grants Pass
Customer Services Agent PG2 9/30/14 Medford
Customer Services Agent PG2 Variable Time 9/30/14 Medford
Seasonal Sales Associates 9/26/14 Medford $9.45/hr
Bilingual Customer Service Representative 9/26/14 Grants Pass
Bilingual Customer Service Representative 9/19/14 Grants Pass DOE
More Jobs
Job Openings from the Web for Customer Service Representatives The following job openings have been automatically extracted from various sites across the Web. These links are provided as supplemental resources. However, the Employment Department cannot validate these openings nor endorse any of these external sites. Some of these jobs may no longer be open. In some cases, a single opening may be posted on multiple sites.

There are 26 current openings for this occupation in the Jackson / Josephine region. Openings 1 through 26 are listed below.

Job Title Date Posted Location Employer
Customer Service Representative 10/30/14 Grants Pass ManpowerGroup
Patient Services Representative 10/26/14 Ashland Willamette Dental Management C
PSE SALES & SVCS/DISTRIBUTION ASSOCIATE 10/24/14 Trail Usps
Southern Oregon - Sales & Service Specialist - Grants Pass Shopping Center - Grants Pass OR 10/24/14 Grants Pass Bank Of America
PSE SALES & SVCS/DISTRIBUTION ASSOCIATE 10/24/14 Prospect Usps
Bilingual-Spanish In-Bound Customer Service Representatives 10/23/14 Grants Pass
In-Bound Customer Service Representatives 10/23/14 Grants Pass
PSE SALES & SVCS/DISTRIBUTION ASSOCIATE 10/22/14 Butte Falls Usps
CUSTOMER SERVICE REP (SEASONAL) 10/22/14 Medford FTD Group Inc. (FTD.com)
Client Service Representative 10/21/14 Ashland
Patient Relations Representative - Physiatry Medford 10/20/14 Medford Providence Health & Services
Pharmaceutical Customer Service Associate (CSA) - Medford OR 10/18/14 Medford Publicis TouchPoint Solutions
Customer Service Representative 10/10/14 Ashland FTD
Retail Customer Service Associate 10/8/14 Medford FedEx Office
Patient Relations Representative - Clinical Support ... 10/7/14 Medford Providence Health & Services
Service Representative 10/7/14 Medford
Grants Pass Customer Service Representatives 10/7/14 Ashland First Call Resolution LLC
Customer Service Associate I 10/3/14 Medford
Entry/Intermediate Level Admin 10/2/14 Medford
Customer Service/Deliveries 10/1/14 Phoenix Home Depot
Customer Service/Deliveries 10/1/14 Grants Pass Home Depot
Customer Services Agent PG2 Variable Time 9/27/14 Medford Horizon Air Industries Inc.
Customer Services Agent PG2 9/27/14 Medford Horizon Air Industries Inc.
Patient Relations Representative - ObGyn Health Center PMG Medford 9/25/14 Medford Providence Health & Services
Customer Service 9/13/14 Ashland Ivers Enterprises
State of Oregon License Information for Customer Service Representatives No statewide license is required for this occupation.
Wages for Customer Service Representatives
Region ---------------- 2014 Wages ----------------
Percentiles (hourly wages) Avg
Hourly
($/hr)
Avg
Annual
10th 25th 50th
(median)
75th 90th
Oregon Statewide $10.74 $12.98 $15.87 $19.20 $23.90 $16.75 $34,826
Jackson / Josephine 9.39 10.81 13.67 17.43 21.51 14.76 30,707
Data Sources and Limitations
Regional Employment Projections for Customer Service Representatives
Region Employment Change % Change Projected Annual Openings
2012 2022 Growth Replacement Total
Oregon Statewide 22,627 26,519 3,892 17.2% 389 616 1,005
Jackson / Josephine 1,299 1,502 203 15.6% 20 35 55

These estimates do not include self-employment. Replacement openings are caused by existing workers permanently leaving their occupation. Many additional job openings occur due to job changes within occupations.
Data Sources and Limitations
Industries of Employment for Customer Service Representatives
Industry
Click links to view Infogroup employers
Ownership 2012
Employment
Total All Industries All 1,299
Total All Industries Private 1,273
Manufacturing Private 62
Wholesale Trade Private 105
Merchant Wholesalers, Durable Goods Private 90
Merchant Wholesalers, Nondurable Goods Private 11
Retail Trade Private 279
Motor Vehicle and Parts Dealers Private 19
Automobile Dealers Private 12
Electronics and Appliance Stores Private 20
Food and Beverage Stores Private 13
Grocery Stores Private 11
General Merchandise Stores Private 89
Department Stores Private 56
Other General Merchandise Stores Private 33
Transportation and Warehousing Private 22
Support Activities for Transportation Private 11
Information Private 162
Publishing Industries (except Internet) Private 17
Newspaper, Periodical, Book, and Directory Publishers Private 12
Telecommunications Private 129
Wired Telecommunications Carriers Private 127
Other Information Services Private 11
Finance and Insurance Private 237
Credit Intermediation and Related Activities Private 16
Depository Credit Intermediation Private 14
Insurance Carriers and Related Activities Private 221
Insurance Carriers Private 141
Agencies, Brokerages, and Other Insurance Related Activities Private 80
Management of Companies and Enterprises Private 38
Administrative and Support and Waste Management and Remediation Services Private 260
Administrative and Support Services Private 248
Business Support Services Private 231
Other Support Services Private 11
Waste Management and Remediation Service Private 12
Waste Treatment and Disposal Private 12
Health Care and Social Assistance Private 27
Ambulatory Health Care Services Private 22
Arts, Entertainment, and Recreation Private 19
Amusement, Gambling, and Recreation Industries Private 17
Other Amusement and Recreation Industries Private 17
Other Services (except Government) Private 34
Repair and Maintenance Private 21
Automotive Repair and Maintenance Private 21
Total All Industries Local 16
Educational Requirements for Customer Service Representatives The typical entry level education for this occupation is a high school diploma or equivalent. In addition, short-term on-the-job training is typically needed, once employed, to attain competency in the skills needed in this occupation.
Skills for Customer Service Representatives
  • Apply Mathematical Principles To Accounting, Bookkeeping Or Budgeting
  • Compose Business Correspondence
  • Evaluate And Prioritize Incoming Telephone Calls
  • Interview Customers
  • Investigate And Resolve Customer Problems
  • Keep A Telephone Log
  • Obtain Information From Clients, Customers, Patients Or Others
  • Operate Fax Machines, Copiers, Printers, And Other Office Machines
  • Organize And Work With Detailed Records
  • Process And Prepare Business Forms
  • Process Records And Maintain Forms And Files
  • Provide Customer Service
  • Provide Customer Service Using Telephone
  • Receive Customer Orders For Products Or Services
  • Resolve Conflicts
  • Schedule Appointments
  • Type Letters And Other Correspondence
  • Understand Sales Contracts
  • Use Computers To Enter, Access And Retrieve Data
  • Use Correct Grammar, Punctuation And Spelling
  • Work As A Team Member
Schools and Training Providers for Customer Service Representatives No programs of training are associated with this occupation.
Career Pathway Roadmaps for Customer Service Representatives These Oregon community colleges have defined career pathway roadmaps to facilitate entry into this occupation:

Chemeketa Community College
Clackamas Community College
Clatsop Community College
Columbia Gorge Community College
Klamath Community College
Lane Community College
Portland Community College
Rogue Community College
Southwestern Oregon Community College
Tillamook Bay Community College
Treasure Valley Community College
Umpqua Community College
Related Occupations The scores listed below indicates how closely the skills for Customer Service Representatives matches the occupation in the list. A score of 100% means the occupations have identical skill sets. A maximum of 10 occupations are displayed below.
Occupation Skill Overlap
Correspondence Clerks 52%
Order Clerks 48%
Insurance Claims And Policy Processing Clerks 41%
Loan Interviewers And Clerks 39%
Office And Administrative Support Workers, All Other 38%
Information And Record Clerks, All Other 38%
Court, Municipal, And License Clerks 38%
New Accounts Clerks 34%
Brokerage Clerks 34%
Hotel, Motel, And Resort Desk Clerks 34%