Oregon Labor Market Information System
Occupational Information Center
Occupational Report for Customer Service Representatives (43-4051) in the Jackson / Josephine region
Occupational Description

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.

The following related career videos are available from America's Career InfoNet:
Customer Service Representatives
Employment Outlook for Customer Service Representatives
Statewide Employment Analysis Employment in this occupation in 2012 was much larger than the statewide average for all occupations. The total number of job openings is projected to be much higher than the statewide average number of job openings for all occupations through 2022. This occupation is expected to grow at about the statewide average growth rate for all occupations through 2022.

Reasonable employment opportunities exist.

Regional Employment Analysis Employment in this occupation in 2012 was much larger than the regional average for all occupations. The total number of job openings is projected to be much higher than the regional average number of job openings for all occupations through 2022. This occupation is expected to grow at about the regional average growth rate for all occupations through 2022.
Data Sources and Limitations
Current Employment Department Job Openings for Customer Service Representatives There are 21 current openings for this occupation in the Jackson / Josephine region. Openings 1 through 21 are listed below.
Job Title Date Posted Location Wage Offered
PSE SALES & SVCS/DISTRIBUTION ASSOCIATE 9/17/14 Eagle Point
Patient Relations Representative - ObGyn Health Center, Medford 9/17/14 Medford
Part Time Sr. Customer Assistance Representative - Grants Pass 9/16/14 Ashland
Part Time Sr. Customer Assistance Representative - Grants Pass 9/16/14 Medford
Part Time Sr. Customer Assistance Representative - Grants Pass 9/16/14 Grants Pass
Carrier Services 9/15/14 Medford Neg.
Seasonal Customer Service Representative 9/10/14 Medford $9.15/hr
Customer Service Associate II 9/10/14 Medford
Sales Clerk / Customer Service / Clerical 9/3/14 Medford $10.00/hr DOE
Customer Support Representative Technical 8/29/14 Grants Pass N/A DOE
Customer Service Specialist 8/27/14 Medford Neg.
Customer Service Representatives for Call Center 8/27/14 Grants Pass $9.50/hr
Call Center Customer Service Representative 8/25/14 Grants Pass $9.50/hr
Service Writer / Advisor - 6361 8/21/14 Medford DOE
Customer Support Representative 8/19/14 Grants Pass N/A DOE
Retail - Customer Service Specialist 7/13/14 Medford
Recovery Specialist - Part Time 6/19/14 Grants Pass $10.00/hr
Recovery Specialist - Full Time 6/19/14 Grants Pass $10.30/hr
Retail Customer Service Associate 6/5/14 Medford
Customer Service Representative 5/20/14 Medford
Copy and Print Associate 3/6/14 Grants Pass
Job Openings from the Web for Customer Service Representatives The following job openings have been automatically extracted from various sites across the Web. These links are provided as supplemental resources. However, the Employment Department cannot validate these openings nor endorse any of these external sites. Some of these jobs may no longer be open. In some cases, a single opening may be posted on multiple sites.

There are 18 current openings for this occupation in the Jackson / Josephine region. Openings 1 through 18 are listed below.

Job Title Date Posted Location Employer
Patient Relations Representative - ObGyn Health Center Medford 9/15/14 Medford Providence Health & Services
PSE SALES & SVCS/DISTRIBUTION ASSOCIATE 9/15/14 Eagle Point Usps
Part Time Sr. Customer Assistance Representative - Grants Pass 9/14/14 Ashland Enterprise Holdings
Part Time Sr. Customer Assistance Representative - Grants Pass 9/14/14 Grants Pass Enterprise Holdings
Part Time Sr. Customer Assistance Representative - Grants Pass 9/14/14 Medford Enterprise Holdings
Customer Service 9/13/14 Ashland Ivers Enterprises
Seasonal Customer Service Representative 9/10/14 Medford
Customer Service Representative 9/5/14 Ashland FTD
Customer Service Representative 9/3/14 Grants Pass Kent Schrock - State Farm Agency Intern
Customer Serv Assoc I/Loader 8/28/14 Medford Lowe's
Customer Service Specialist 8/26/14 Medford Regence
Customer Service Specialist 8/26/14 Medford Cambia Health Solutions
Customer Service Associate II 8/21/14 Medford Lowe's
Customer Service / Call Center 8/20/14 Medford Horizon Personnel Services
Health Enthusiast Part-Time 8/15/14 Medford Vitamin Shoppe Industries Inc
Customer Service Representative 7/30/14 Medford Asante Rogue Regional Medical Center
Customer Service Representative 7/18/14 Medford Rogue Valley Medical Center
Patient Services Representative 7/16/14 Medford Willamette Dental Management Corporation
State of Oregon License Information for Customer Service Representatives No statewide license is required for this occupation.
Wages for Customer Service Representatives
Region ---------------- 2014 Wages ----------------
Percentiles (hourly wages) Avg
Hourly
($/hr)
Avg
Annual
10th 25th 50th
(median)
75th 90th
Oregon Statewide $10.74 $12.98 $15.87 $19.20 $23.90 $16.75 $34,826
Jackson / Josephine 9.39 10.81 13.67 17.43 21.51 14.76 30,707
Data Sources and Limitations
Regional Employment Projections for Customer Service Representatives
Region Employment Change % Change Projected Annual Openings
2012 2022 Growth Replacement Total
Oregon Statewide 22,627 26,519 3,892 17.2% 389 616 1,005
Jackson / Josephine 1,299 1,502 203 15.6% 20 35 55

These estimates do not include self-employment. Replacement openings are caused by existing workers permanently leaving their occupation. Many additional job openings occur due to job changes within occupations.
Data Sources and Limitations
Industries of Employment for Customer Service Representatives
Industry
Click links to view Infogroup employers
Ownership 2012
Employment
Total All Industries All 1,299
Total All Industries Private 1,273
Manufacturing Private 62
Wholesale Trade Private 105
Merchant Wholesalers, Durable Goods Private 90
Merchant Wholesalers, Nondurable Goods Private 11
Retail Trade Private 279
Motor Vehicle and Parts Dealers Private 19
Automobile Dealers Private 12
Electronics and Appliance Stores Private 20
Food and Beverage Stores Private 13
Grocery Stores Private 11
General Merchandise Stores Private 89
Department Stores Private 56
Other General Merchandise Stores Private 33
Transportation and Warehousing Private 22
Support Activities for Transportation Private 11
Information Private 162
Publishing Industries (except Internet) Private 17
Newspaper, Periodical, Book, and Directory Publishers Private 12
Telecommunications Private 129
Wired Telecommunications Carriers Private 127
Other Information Services Private 11
Finance and Insurance Private 237
Credit Intermediation and Related Activities Private 16
Depository Credit Intermediation Private 14
Insurance Carriers and Related Activities Private 221
Insurance Carriers Private 141
Agencies, Brokerages, and Other Insurance Related Activities Private 80
Management of Companies and Enterprises Private 38
Administrative and Support and Waste Management and Remediation Services Private 260
Administrative and Support Services Private 248
Business Support Services Private 231
Other Support Services Private 11
Waste Management and Remediation Service Private 12
Waste Treatment and Disposal Private 12
Health Care and Social Assistance Private 27
Ambulatory Health Care Services Private 22
Arts, Entertainment, and Recreation Private 19
Amusement, Gambling, and Recreation Industries Private 17
Other Amusement and Recreation Industries Private 17
Other Services (except Government) Private 34
Repair and Maintenance Private 21
Automotive Repair and Maintenance Private 21
Total All Industries Local 16
Educational Requirements for Customer Service Representatives The typical entry level education for this occupation is a high school diploma or equivalent. In addition, short-term on-the-job training is typically needed, once employed, to attain competency in the skills needed in this occupation.
Skills for Customer Service Representatives
  • Apply Mathematical Principles To Accounting, Bookkeeping Or Budgeting
  • Compose Business Correspondence
  • Evaluate And Prioritize Incoming Telephone Calls
  • Interview Customers
  • Investigate And Resolve Customer Problems
  • Keep A Telephone Log
  • Obtain Information From Clients, Customers, Patients Or Others
  • Operate Fax Machines, Copiers, Printers, And Other Office Machines
  • Organize And Work With Detailed Records
  • Process And Prepare Business Forms
  • Process Records And Maintain Forms And Files
  • Provide Customer Service
  • Provide Customer Service Using Telephone
  • Receive Customer Orders For Products Or Services
  • Resolve Conflicts
  • Schedule Appointments
  • Type Letters And Other Correspondence
  • Understand Sales Contracts
  • Use Computers To Enter, Access And Retrieve Data
  • Use Correct Grammar, Punctuation And Spelling
  • Work As A Team Member
Schools and Training Providers for Customer Service Representatives No programs of training are associated with this occupation.
Career Pathway Roadmaps for Customer Service Representatives These Oregon community colleges have defined career pathway roadmaps to facilitate entry into this occupation:

Chemeketa Community College
Clackamas Community College
Clatsop Community College
Columbia Gorge Community College
Klamath Community College
Lane Community College
Portland Community College
Rogue Community College
Southwestern Oregon Community College
Tillamook Bay Community College
Treasure Valley Community College
Umpqua Community College
Related Occupations The scores listed below indicates how closely the skills for Customer Service Representatives matches the occupation in the list. A score of 100% means the occupations have identical skill sets. A maximum of 10 occupations are displayed below.
Occupation Skill Overlap
Correspondence Clerks 52%
Order Clerks 48%
Insurance Claims And Policy Processing Clerks 41%
Loan Interviewers And Clerks 39%
Office And Administrative Support Workers, All Other 38%
Information And Record Clerks, All Other 38%
Court, Municipal, And License Clerks 38%
New Accounts Clerks 34%
Brokerage Clerks 34%
Hotel, Motel, And Resort Desk Clerks 34%