Oregon Labor Market Information System
Occupational Information Center
Occupational Report for Customer Service Representatives (43-4051) in the Jackson / Josephine region
Occupational Description

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Exclude individuals whose duties are primarily sales or repair.

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Customer Service Representatives
Employment Outlook for Customer Service Representatives
Statewide Employment Analysis Employment in this occupation in 2010 was much larger than the statewide average for all occupations. This occupation is expected to grow at a somewhat faster rate than the statewide average growth rate for all occupations through 2020. The total number of job openings is projected to be much higher than the statewide average number of job openings for all occupations through 2020.

Reasonable employment opportunities exist.

Regional Employment Analysis Employment in this occupation in 2010 was much larger than the regional average for all occupations. This occupation is expected to grow at a somewhat slower rate than the regional average growth rate for all occupations through 2020. The total number of job openings is projected to be much higher than the regional average number of job openings for all occupations through 2020.
Data Sources and Limitations
Current Employment Department Job Openings for Customer Service Representatives There are 19 current openings for this occupation in the Jackson / Josephine region. Openings 1 through 19 are listed below.
Job Title Date Posted Location Wage Offered
Automotive Customer Service Advisor job in MEDFORD 4/13/14 Medford
Customer Service Specialist 4/9/14 Medford Neg.
Seasonal Call Center Immediate Openings!!!! 4/9/14 Medford $9.15/hr
Customer Service Representative / Pawnbroker 4/3/14 Central Point $9.10/hr DOE, Neg.
Customer Service Coordinator 4/2/14 Medford $13.00/hr
Public Contact Representative 4/2/14 Grants Pass $12.00/hr to $15.00/hr DOE
Customer Service Representative 4/2/14 Medford
Customer Service Specialist 4/1/14 Medford Neg.
Skip Tracer 3/31/14 Grants Pass $14.61/hr
Retail - Customer Service Specialist 3/28/14 Medford
Customer Service Representative 3/17/14 Medford $9.15/hr
Seasonal Customer Service Representative 3/13/14 Medford $9.15/hr
Customer Service Specialist Job 3/13/14 Grants Pass
Customer Service Specialist Job 3/13/14 Medford
Customer Service 3/7/14 Medford $11.00/hr
Copy and Print Associate 3/6/14 Grants Pass
Insurance Sales 1/15/14 Talent $9.10/hr
Recovery Specialist - Full Time 9/30/13 Grants Pass $10.30/hr
Recovery Specialist - Part Time 9/27/13 Grants Pass $10.00/hr
Job Openings from the Web for Customer Service Representatives There are no openings for this occupation.
State of Oregon License Information for Customer Service Representatives No statewide license is required for this occupation.
Wages for Customer Service Representatives
Region ---------------- 2013 Wages ----------------
Percentiles (hourly wages) Avg
Hourly
($/hr)
Avg
Annual
10th 25th 50th
(median)
75th 90th
Oregon Statewide $10.73 $12.75 $15.38 $18.82 $23.23 $16.39 $34,089
Jackson / Josephine 10.36 11.83 13.93 16.84 20.72 14.78 30,744
Data Sources and Limitations
Regional Employment Projections for Customer Service Representatives
Region Employment Change % Change Projected Annual Openings
2010 2020 Growth Replacement Total
Oregon Statewide 21,432 26,193 4,761 22.2% 476 676 1,152
Jackson / Josephine 1,542 1,726 184 11.9% 18 46 65

These estimates do not include self-employment. Replacement openings are caused by existing workers permanently leaving their occupation. Many additional job openings occur due to job changes within occupations.
Data Sources and Limitations
Industries of Employment for Customer Service Representatives
Industry
Click links to view Infogroup employers
Ownership 2010
Employment
Manufacturing Private 56
Wholesale Trade Private 36
Merchant Wholesalers, Durable Goods Private 28
Retail Trade Private 586
Motor Vehicle and Parts Dealers Private 14
Electronics and Appliance Stores Private 25
General Merchandise Stores Private 103
Department Stores Private 55
Other General Merchandise Stores Private 48
Transportation and Warehousing Private 17
Information Private 215
Publishing Industries (except Internet) Private 18
Telecommunications Private 184
Wired Telecommunications Carriers Private 182
Finance and Insurance Private 297
Credit Intermediation and Related Activities Private 13
Depository Credit Intermediation Private 13
Insurance Carriers and Related Activities Private 284
Insurance Carriers Private 215
Agencies, Brokerages, and Other Insurance Related Activities Private 69
Management of Companies and Enterprises Private 50
Administrative and Support and Waste Management and Remediation Services Private 161
Administrative and Support Services Private 148
Business Support Services Private 126
Waste Management and Remediation Services Private 13
Health Care and Social Assistance Private 24
Ambulatory Health Care Services Private 19
Arts, Entertainment, and Recreation Private 40
Performing Arts, Spectator Sports, and Related Industries Private 16
Amusement, Gambling, and Recreation Industries Private 22
Other Amusement and Recreation Industries Private 22
Other Services (except Public Administration) Private 18
Educational Requirements for Customer Service Representatives Workers typically need a high school diploma or equivalent to enter this occupation. In addition, moderate-term on-the-job training is typically needed, once employed, to attain competency in the skills needed in this occupation.
Skills for Customer Service Representatives
  • Apply Mathematical Principles To Accounting, Bookkeeping Or Budgeting
  • Compose Business Correspondence
  • Evaluate And Prioritize Incoming Telephone Calls
  • Interview Customers
  • Investigate And Resolve Customer Problems
  • Keep A Telephone Log
  • Obtain Information From Clients, Customers, Patients Or Others
  • Operate Fax Machines, Copiers, Printers, And Other Office Machines
  • Organize And Work With Detailed Records
  • Process And Prepare Business Forms
  • Process Records And Maintain Forms And Files
  • Provide Customer Service
  • Provide Customer Service Using Telephone
  • Receive Customer Orders For Products Or Services
  • Resolve Conflicts
  • Schedule Appointments
  • Type Letters And Other Correspondence
  • Understand Sales Contracts
  • Use Computers To Enter, Access And Retrieve Data
  • Use Correct Grammar, Punctuation And Spelling
  • Work As A Team Member
Schools and Training Providers for Customer Service Representatives No programs of training are associated with this occupation.
Career Pathway Roadmaps for Customer Service Representatives These Oregon community colleges have defined career pathway roadmaps to facilitate entry into this occupation:

Chemeketa Community College
Clackamas Community College
Clatsop Community College
Klamath Community College
Lane Community College
Portland Community College
Rogue Community College
Southwestern Oregon Community College
Tillamook Bay Community College
Treasure Valley Community College
Umpqua Community College
Related Occupations The scores listed below indicates how closely the skills for Customer Service Representatives matches the occupation in the list. A score of 100% means the occupations have identical skill sets. A maximum of 10 occupations are displayed below.
Occupation Skill Overlap
Correspondence Clerks 50%
Order Clerks 48%
Receptionists And Information Clerks 40%
Insurance Claims And Policy Processing Clerks 39%
Loan Interviewers And Clerks 39%
Office And Administrative Support Workers, All Other 38%
Court, Municipal, And License Clerks 38%
Information And Record Clerks, All Other 37%
New Accounts Clerks 34%
Hotel, Motel, And Resort Desk Clerks 34%