Oregon Labor Market Information System
Occupational Information Center
Occupational Report for Hotel, Motel, and Resort Desk Clerks (43-4081) , Oregon Statewide
Occupational Description

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

The following related career videos are available from America's Career InfoNet:
Hotel, Motel, and Resort Desk Clerks
Employment Outlook for Hotel, Motel, and Resort Desk Clerks
Statewide Employment Analysis 2008 employment is estimated to be somewhat larger than the regional average. This occupation is expected to grow at a somewhat faster rate than the regional average. Total job openings are projected to be much higher than the regional average.

Reasonable employment opportunities exist largely due to the significant number or job openings projected for this occupation.

Data Sources and Limitations
Current Employment Department Job Openings for Hotel, Motel, and Resort Desk Clerks There are 37 current openings for this occupation. Openings 1 through 26 are listed below.
Job Title Date Posted Location Wage Offered
Resort Host 4/14/10 Gleneden Beach $8.65/hr
Hotel Staff 5/13/10 Nahcotta $8.55/hr
Hotel Front Desk 5/10/10 Wilsonville $8.40/hr to $9.00/hr
Marketing Representative 6/18/10 Seaside
Front Desk Clerk 6/23/10 Gold Beach $8.40/hr to $9.00/hr DOE
Front Desk Agent 7/12/10 Tigard $9.00/hr DOE
Hospitality Agent 7/13/10 Portland $9.75/hr to $10.00/hr DOE
Front Desk Staff 7/16/10 Seaside DOE
Front Office Agent 7/8/10 Eugene DOE
Front Desk Clerk 7/7/10 Florence $8.40/hr to $9.00/hr DOE
Relief Night Auditor/Front Desk Associate 7/15/10 Portland $9.50/hr to $12.00/hr DOE
Desk Clerk 7/27/10 Umatilla N/A
Relief Night Auditor 7/30/10 Florence $8.40/hr
Host For Vacation Rentals 7/30/10 Pacific City $9.00/hr DOE
Front Desk Agent 8/3/10 Bend $9.00/hr
Front Desk Clerk 8/3/10 Seaside DOE
Guest Service Representative 7/31/10 Beaverton
Front Desk Agent 7/30/10 Portland $9.25/hr
Front Desk Clerk 8/10/10 Umatilla $9.00/hr to $12.00/hr DOE
Front Desk Agent Part-Time 8/5/10 Pendleton $8.40/hr
Front Desk 8/12/10 Klamath Falls $8.40/hr to $8.80/hr
Night Auditor, Front Desk Clerk 8/12/10 Florence DOE
Night Auditor/Security Personnel 8/11/10 Springfield $8.40/hr
Front Office Supervisor (Hotel / Hospitality) 8/18/10 Bend $12.00/hr
Front Desk Clerk 8/18/10 Depoe Bay $9.00/hr
More Jobs
Job Openings from the Web for Hotel, Motel, and Resort Desk Clerks The following job openings have been automatically extracted from various sites across the Web. These links are provided as supplemental resources. However, the Employment Department cannot validate these openings nor endorse any of these external sites. Some of these jobs may no longer be open. In some cases, a single opening may be posted on multiple sites.

There are 30 current openings for this occupation. Openings 1 through 26 are listed below.

Job Title Date Posted Location Employer
FRONT DESK PERSON NEEDED ASAP 8/29/10
Front Desk Wanted 8/29/10
Night Laundry / Guest Services Representative 8/28/10 Springfield Extended Stay Hotels
Front Desk 8/27/10 Hillsboro
HOTEL DESK CLERK 8/27/10 Albany SUPER 8
Front Desk 8/27/10
Night Laundry / Guest Services Representative 8/26/10 Springfield
Night Laundry / Guest Services Representative 8/26/10 Eugene Extended Stay Hotels
Rooms Controller 8/25/10 Portland Sage Hospitality Resources, LLC
Front Desk Clerk 8/25/10 Portland Marriott Portland
Rooms Inspector - Courtyard by Marriott 8/23/10 Portland Sage Hospitality Resources, LLC
Night Audit - Courtyard by Marriott 8/22/10 Portland Sage Hospitality Resources, LLC
Guest Services Representative / Front Desk / Customer Service 8/21/10 Beaverton Extended Stay Hotels
Front Desk Agent 8/19/10 Portland Hotel Monaco Portland
Front Desk 8/18/10 Klamath Falls
Front Desk Agent 8/16/10 Portland Sage Hospitality Resources, LLC
Guest Service Aide - Portland Marriott Downtown Waterfront (708132) 8/11/10 Portland
Guest Service Aide - Portland Marriott Downtown Waterfront (708132) 8/11/10 Portland PORTLAND MARRIOTT DOWNTOWN WATERFRONT
Guest Service Aide (708132) 8/11/10 Portland PORTLAND MARRIOTT DOWNTOWN WATERFRONT
Front Desk 8/10/10 Portland
Front Desk Agent 8/4/10 Portland Sage Hospitality Resources, LLC
Group Rooms Coordinator - Sales 8/3/10 Portland Sage Hospitality Resources, LLC
Relief Night Auditor 7/31/10 Florence
Part Time Guest Services Associate - Worldmark Eagle Crest - Redmond, OR 7/30/10 Redmond Wyndham International
Florence Comfort Inn - Relief Night Audit 7/28/10 Florence Florencein, Inc.
More Jobs
State of Oregon License Information for Hotel, Motel, and Resort Desk Clerks No statewide license is required for this occupation.
Wages for Hotel, Motel, and Resort Desk Clerks
Region ---------------- 2010 Wages ----------------
Percentiles (hourly wages) Avg
Hourly
($/hr)
Avg
Annual
10th 25th 50th
(median)
75th 90th
Oregon Statewide $8.68 $9.08 $9.81 $11.47 $13.45 $10.47 $21,787
Clatsop / Columbia / Tillamook 8.78 9.33 11.44 13.91 15.13 11.67 24,291
Multnomah / Washington 8.80 9.37 10.38 11.62 12.81 10.66 22,177
Marion / Polk / Yamhill 9.13 10.06 11.01 12.03 12.70 10.97 22,822
Benton / Lincoln / Linn 8.61 8.92 9.45 11.00 14.22 10.44 21,724
Lane 8.60 8.89 9.37 10.13 12.29 9.89 20,555
Douglas 8.58 8.84 9.27 9.82 10.60 9.43 19,614
Coos / Curry 8.69 9.09 9.91 11.35 14.10 10.68 22,224
Jackson / Josephine 8.57 8.82 9.22 9.71 10.09 9.31 19,361
Gilliam / Hood River / Sherman / Wheeler / Wasco 8.63 8.96 9.73 12.49 14.62 10.68 22,235
Crook / Deschutes / Jefferson 8.71 9.14 10.05 11.43 12.43 10.34 21,509
Klamath / Lake 8.57 8.83 9.24 9.79 10.44 9.41 19,575
Baker / Union / Wallowa 8.59 8.86 9.30 9.75 10.01 9.28 19,306
Clackamas 8.70 9.11 9.90 11.10 12.17 10.08 20,960
Data Sources and Limitations
Regional Employment Projections for Hotel, Motel, and Resort Desk Clerks
Region Employment Change % Change Projected Annual Openings
2008 2018 Growth Replacement Total
Oregon Statewide 3,861 4,332 471 12.2% 47 139 186
Multnomah / Washington 931 978 47 5.0% 5 32 37
Benton / Lincoln / Linn 504 544 40 7.9% 4 18 22
Jackson / Josephine 361 404 43 11.9% 4 13 17
Crook / Deschutes / Jefferson 296 347 51 17.2% 5 11 16
Clatsop / Columbia / Tillamook 282 315 33 11.7% 3 10 13
Lane 262 293 31 11.8% 3 9 13
Clackamas 191 227 36 18.8% 4 7 11
Marion / Polk / Yamhill 170 227 57 33.5% 6 7 12
Coos / Curry 127 144 17 13.4% 2 5 6
Douglas 104 117 13 12.5% 1 4 5
Morrow / Umatilla 94 105 11 11.7% 1 3 5
Klamath / Lake 91 104 13 14.3% 1 3 5
Baker / Union / Wallowa 86 93 7 8.1% 1 3 4
Grant / Harney / Malheur 74 83 9 12.2% 1 3 4
Gilliam / Hood River / Sherman / Wheeler / Wasco 46 51 5 10.9% 1 2 2

Replacement openings are caused by existing workers permanently leaving their occupation. Many additional job openings occur due to job changes within occupations.
Data Sources and Limitations
Industries of Employment for Hotel, Motel, and Resort Desk Clerks
Industry
Click links to view infoUSA employers
Ownership 2008
Employment
Total, All Industries All 3,861
Total, All Industries Private 3,798
Real Estate and Rental and Leasing Private 117
Real Estate Private 117
Activities Related to Real Estate Private 106
Accommodation and Food Services Private 3,608
Accommodation Private 3,567
Traveler Accommodation Private 3,428
RV (Recreational Vehicle) Parks and Recreational Camps Private 139
Food Services and Drinking Places Private 41
Full-Service Restaurants Private 41
Total, All Industries Tribal 62
Educational Requirements for Hotel, Motel, and Resort Desk Clerks Workers must have short-term on-the-job training to gain the necessary skills for this occupation. However, those with related work experience have a competitive advantage in this labor market.
Skills for Hotel, Motel, and Resort Desk Clerks
  • Apply Active Listening Techniques
  • Balance Cash And Receipts
  • Give Detailed And Accurate Directions
  • Greet Customers
  • Investigate And Resolve Customer Problems
  • Keep A Telephone Log
  • Obtain Information From Clients, Customers, Patients Or Others
  • Operate Fax Machines, Copiers, Printers, And Other Office Machines
  • Process Records And Maintain Forms And Files
  • Provide Customer Service
  • Provide Customer Service Using Telephone
  • Receive Customer Orders For Products Or Services
  • Receive Payments And Make Change
  • Resolve Conflicts
  • Schedule And Coordinate Guests' Recreational And Social Activities
  • Schedule And Coordinate Hotel, Resort, Cruise Or Expedition Reservations
  • Schedule Or Coordinate Meeting Facilities
  • Take Detailed, Accurate Messages
  • Use Basic Mathematics
  • Use Cash Registers
  • Use Computers To Enter, Access And Retrieve Data
  • Work As A Team Member
Schools and Training Providers for Hotel, Motel, and Resort Desk Clerks The training providers listed below offer programs related to this occupation. This information is updated once per year. Anyone interested in a particular program should check with the training institution regarding its availability. Listing these training providers does not necessarily constitute or imply their endorsement, recommendation, or favoring by the State of Oregon.

Dealer Education School
6952 Osprey Ct SE
Salem, OR 97306-5907
Phone: (503) 399-9199
Programs of Training:
Dealer Title Service Inc.
3522 NE 119th Ave
Portland, OR 97220
Phone: (360) 834-3239
Programs of Training:
Franklin Institute of Sales
1058 Hemlock Street
Lake Oswego, OR 97034-6148
Phone: (503) 699-9211
Programs of Training:
Oregon Ind. Auto Dealer Assoc.-Dealer Educ. Schl.
1475 Capitol St. NE
Salem, OR 97301-7850
Phone: (503) 362-6839
Programs of Training:
Umpqua Community College
1140 College Rd.
Roseburg, OR 97470
Phone: (541) 440-4600
Programs of Training:
Career Pathway Roadmaps for Hotel, Motel, and Resort Desk Clerks These Oregon community colleges have defined career pathway roadmaps to facilitate entry into this occupation:

Chemeketa Community College
Lane Community College
Tillamook Bay Community College
Related Occupations The scores listed below indicates how closely the skills for Hotel, Motel, and Resort Desk Clerks matches the occupation in the list. A score of 100% means the occupations have identical skill sets. A maximum of 10 occupations are displayed below.
Occupation Skill Overlap
Customer Service Representatives 34%
Receptionists And Information Clerks 33%