OLMIS

Occupational Description

Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization. Exclude "Switchboard Operators, Including Answering Service" (43-2011).

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Receptionists and Information Clerks

Employment Outlook for Receptionists And Information Clerks

Statewide Employment Analysis	2006 employment is estimated to be much larger than the statewide average. This occupation is expected to grow somewhat faster than the statewide average. Total job openings are projected to be much higher than the statewide average. Reasonable employment opportunities exist largely due to the significant number of job openings projected for this occupation.

Data Sources and Limitations

Current Job Openings for Receptionists And Information Clerks

There are 21 current openings for this occupation. Openings 1 through 21 are listed below.

Job Title	Date Posted	Location	Wage Offered
Reception And Marketing	2/8/10	John Day	$9.00/hr to $9.50/hr DOE
Medical Receptionist	2/5/10	Portland	$12.00/hr to $14.00/hr DOE
Sales Receptionist (In-House)	2/5/10	Seaside
Office Assistant 2 / Behavioral Health Limited Duration # 10 - 05	2/4/10	Newport	to $14.49/hr DOE
Front Desk / Receptionist	2/4/10	Aloha	$10.00/hr to $12.00/hr DOE
Receptionist - Casual	2/3/10	La Grande	$10.51/hr
Agency Contact Representative - Trainee	2/3/10	Forest Grove	$9.00/hr to $10.00/hr
Receptionist/Office Coordinator	2/3/10	Eugene	$11.00/hr to $15.00/hr DOE, Neg.
Experienced Medical Receptionist	2/2/10	Salem	$9.00/hr to $12.00/hr DOE, Neg.
Receptionist	1/29/10	Klamath Falls	$8.40/hr
Office Support / Customer Service	1/27/10	Seaside	$10.00/hr to $11.00/hr DOE
Bilingual Medical Receptionist	1/21/10	White City	$9.00/hr to $10.37/hr DOE
Receptionist/Legal Assistant 2	1/21/10	Klamath Falls	$8.40/hr to $10.00/hr Neg.
Front Desk/Receptionist	1/19/10	Keizer	$10.00/hr to $13.00/hr DOE
Reception, Part Time	1/15/10	Sandy	$9.00/hr
Client Service Representative	1/14/10	Corvallis	$9.00/hr to $13.00/hr DOE
Receptionist - Cpa Firm	1/14/10	Lake Oswego
Front Office Receptionist	1/13/10	Klamath Falls	DOE
Receptionist	1/6/10	Beaverton	$10.00/hr
Front Desk Clerk	12/28/09	Lincoln City	$9.00/hr
Receptionist	9/14/09	Clackamas	$9.00/hr to $10.00/hr DOE

State of Oregon License Information for Receptionists And Information Clerks

No statewide license is required for this occupation.

Wages for Receptionists And Information Clerks

Region	---------------- 2009 Wages ----------------
	Percentiles (hourly wages)					Avg Hourly ($/hr)	Avg Annual
	10th	25th	50th (median)	75th	90th	Avg Hourly ($/hr)	Avg Annual
Oregon Statewide	$9.11	$10.22	$12.18	$14.77	$17.02	$12.67	$26,349
Clatsop / Columbia / Tillamook	8.81	9.34	10.48	12.72	15.23	11.28	23,468
Multnomah / Washington	9.56	11.00	13.11	15.48	18.12	13.41	27,894
Marion / Polk / Yamhill	9.16	10.28	12.09	14.76	17.43	12.68	26,379
Benton / Lincoln / Linn	8.81	9.49	10.96	13.02	15.14	11.37	23,643
Lane	9.10	10.07	11.74	14.11	16.85	12.40	25,787
Douglas	9.17	10.28	11.90	14.56	17.26	12.50	25,988
Coos / Curry	8.92	9.60	11.22	13.26	15.34	11.58	24,077
Jackson / Josephine	9.02	9.92	11.59	13.77	15.51	11.92	24,781
Gilliam / Hood River / Sherman / Wheeler / Wasco	8.90	9.55	10.85	12.50	14.30	11.18	23,258
Crook / Deschutes / Jefferson	9.00	10.08	11.86	14.30	16.56	12.34	25,676
Klamath / Lake	8.90	9.69	11.57	13.89	15.49	11.86	24,659
Morrow / Umatilla	9.19	10.36	12.18	14.47	15.96	12.43	25,854
Baker / Union / Wallowa	8.76	9.19	9.94	12.10	14.62	10.76	22,399
Grant / Harney / Malheur	8.99	9.75	10.99	12.93	14.97	11.41	23,717
Clackamas	8.88	9.50	11.58	14.40	16.49	12.18	25,331

Data Sources and Limitations

Regional Employment Projections for Receptionists And Information Clerks

Region	Employment		Change	% Change	Projected Annual Openings
Region	2006	2016	Change	% Change	Growth	Replacement	Total
Oregon Statewide	15,256	18,883	3,627	23.8%	363	419	782
Multnomah / Washington	5,975	7,284	1,309	21.9%	131	163	294
Marion / Polk / Yamhill	1,863	2,286	423	22.7%	42	51	93
Lane	1,456	1,820	364	25.0%	36	40	77
Clackamas	1,214	1,492	278	22.9%	28	33	61
Jackson / Josephine	1,143	1,433	290	25.4%	29	32	61
Crook / Deschutes / Jefferson	804	1,037	233	29.0%	23	23	46
Benton / Lincoln / Linn	714	861	147	20.6%	15	19	34
Douglas	441	537	96	21.8%	10	12	22
Coos / Curry	282	323	41	14.5%	4	7	12
Clatsop / Columbia / Tillamook	246	322	76	30.9%	8	7	15
Klamath / Lake	206	231	25	12.1%	3	5	8
Morrow / Umatilla	206	244	38	18.4%	4	6	9
Gilliam / Hood River / Sherman / Wheeler / Wasco	166	209	43	25.9%	4	5	9
Baker / Union / Wallowa	104	130	26	25.0%	3	3	6
Grant / Harney / Malheur	104	122	18	17.3%	2	3	5

Replacement openings are caused by existing workers permanently leaving their occupation. Many additional job openings occur due to job changes within occupations.

Data Sources and Limitations

Industries of Employment for Receptionists And Information Clerks

Industry Click links to view infoUSA employers	Ownership	2006 Employment
Total, All Industries	All	15,256
Total, All Industries	Private	14,265
Construction	Private	427
Construction of Buildings	Private	137
Specialty Trade Contractors	Private	237
Building Equipment Contractors	Private	140
Manufacturing	Private	547
Wholesale Trade	Private	383
Merchant Wholesalers, Durable Goods	Private	241
Merchant Wholesalers, Nondurable Goods	Private	128
Retail Trade	Private	644
Motor Vehicle and Parts Dealers	Private	292
Automobile Dealers	Private	229
Transportation and Warehousing	Private	121
Information	Private	225
Finance and Insurance	Private	780
Credit Intermediation and Related Activities	Private	246
Insurance Carriers and Related Activities	Private	451
Insurance Carriers	Private	157
Agencies, Brokerages, and Other Insurance Related Activities	Private	294
Real Estate and Rental and Leasing	Private	698
Real Estate	Private	676
Lessors of Real Estate	Private	121
Offices of Real Estate Agents and Brokers	Private	409
Activities Related to Real Estate	Private	146
Professional, Scientific, and Technical Services	Private	1,638
Legal Services	Private	482
Accounting, Tax Preparation, Bookkeeping, and Payroll Services	Private	168
Architectural, Engineering, and Related Services	Private	162
Other Professional, Scientific, and Technical Services	Private	651
Management of Companies and Enterprises	Private	163
Administrative and Support and Waste Management and Remediation Services	Private	1,181
Administrative and Support Services	Private	1,159
Employment Services	Private	858
Educational Services	Private	331
Health Care and Social Assistance	Private	4,937
Ambulatory Health Care Services	Private	3,812
Offices of Physicians	Private	2,270
Offices of Dentists	Private	693
Offices of Other Health Practitioners	Private	731
Hospitals	Private	401
Nursing and Residential Care Facilities	Private	427
Community Care Facilities for the Elderly	Private	313
Social Assistance	Private	297
Individual and Family Services	Private	181
Arts, Entertainment, and Recreation	Private	941
Amusement, Gambling, and Recreation Industries	Private	907
Other Amusement and Recreation Industries	Private	906
Other Services (except Public Administration)	Private	1,156
Personal and Laundry Services	Private	694
Personal Care Services	Private	624
Religious, Grantmaking, Civic, Professional, and Similar Organizations	Private	393
Religious Organizations	Private	128
Business, Professional, Labor, Political, and Similar Organizations	Private	140
Total, All Industries	State	430
Public Administration	State	287
Total, All Industries	Local	443
Public Administration	Local	175
Executive, Legislative, and Other General Government Support	Local	143

Educational Requirements for Receptionists And Information Clerks

Workers must have short-term on-the-job training to gain the necessary skills for this occupation. However, those with related work experience have a competitive advantage in this labor market.

Skills for Receptionists And Information Clerks

Answer And Route Calls On Multi-Line Phone System
Arrange Teleconference Calls
Evaluate And Prioritize Incoming Telephone Calls
Greet Customers
Keep A Telephone Log
Maintain Appointment Calendar
Obtain Information From Clients, Customers, Patients Or Others
Operate Fax Machines, Copiers, Printers, And Other Office Machines
Order Office Supplies
Organize And Work With Detailed Records
Process Records And Maintain Forms And Files
Provide Customer Service
Provide Customer Service Using Telephone
Retrieve Files And Charts
Schedule Appointments
Schedule Meetings Or Appointments
Schedule Or Coordinate Meeting Facilities
Sort And Distribute Mail
Take Detailed, Accurate Messages
Use Computers To Enter, Access And Retrieve Data
Use Correct Grammar, Punctuation And Spelling
Work As A Team Member

Schools and Training Providers for Receptionists And Information Clerks

The training providers listed below offer one or more of the following programs:

Career Enhancement Center 1916 Island Avenue La Grande, OR 97850-7979 Phone: (541) 963-9213 x26 Programs of Training: General Office Occupations and Clerical Services	Pivot Job Corps Center 2701 NW Vaughn Suite151 Portland, OR 97210 Phone: (503) 274-7343 Programs of Training: Medical Reception/Receptionist	DePaul Industries Training Centers 4950 NE Martin Luther King Portland, OR 97211-3354 Phone: (503) 281-1289 x161 Programs of Training: General Office Occupations and Clerical Services Receptionist
DePaul Industries 4660 Portland Rd. NE, Suite 108 Salem, OR 97305-1684 Phone: (503) 856-9817 Programs of Training: General Office Occupations and Clerical Services Receptionist	Chemeketa Community College 4000 Lancaster Dr NE Salem, OR 97305 Phone: (503) 399-5000 Programs of Training: General Office Occupations and Clerical Services	Linn-Benton Community College 6500 Pacific Blvd SW Albany, OR 97321 Phone: (541) 917-4999 Programs of Training: General Office Occupations and Clerical Services
Mt Hood Community College 26000 SE Stark St Gresham, OR 97030 Phone: (503) 491-6422 Programs of Training: General Office Occupations and Clerical Services	Timber Lake Job Corps Center 59868 E Highway 224 Estacada, OR 97023 Phone: (503) 834-2291 Programs of Training: Medical Reception/Receptionist	Central Oregon Community College 2600 NW College Way Bend, OR 97701 Phone: (541) 383-7500 Programs of Training: General Office Occupations and Clerical Services
Computer Skills Plus, Inc. 11714 SE Stark Portland, OR 97216 Phone: (503) 262-9811 Programs of Training: General Office Occupations and Clerical Services	Abdill Career College, Inc. 843 E. Main Street, Suite 203 Medford, OR 97504-7137 Phone: (541) 779-8384 Programs of Training: General Office Occupations and Clerical Services	Southwestern Oregon Community College 1988 Newmark Ave Coos Bay, OR 97420 Phone: (541) 888-2525 Programs of Training: Medical Reception/Receptionist
Tillamook Bay Community College 4301 Third Street Tillamook, OR 97141 Phone: (503) 842-8222 Programs of Training: General Office Occupations and Clerical Services	Umpqua Community College 1140 College Rd. Roseburg, OR 97470 Phone: (541) 440-4600 Programs of Training: General Office Occupations and Clerical Services	Computer Skills Plus, Inc. 12448 SW Main Tigard, OR 97223-6110 Phone: (503) 670-1545 Programs of Training: General Office Occupations and Clerical Services
Clatsop Community College 1653 Jerome Ave Astoria, OR 97103 Phone: (503) 325-0910 Programs of Training: General Office Occupations and Clerical Services	Lane Community College 4000 E 30th Ave Eugene, OR 97405 Phone: (541) 463-3000 Programs of Training: General Office Occupations and Clerical Services

Career Pathway Roadmaps for Receptionists And Information Clerks

These Oregon community colleges have defined career pathway roadmaps to facilitate entry into this occupation:

Lane Community College	Administrative Office Professional Health Professions - Lane
Portland Community College	Office Skills for English Language Learners
Rogue Community College	Business and Management
Southwestern Oregon Community College	Office Receptionist
Tillamook Bay Community College	Hospitality, Restaurant Management and Tourism
Umpqua Community College	Communication Studies Microsoft Office Technologist Office Technology - Legal

Related Occupations

The scores listed below indicates how closely the skills for Receptionists And Information Clerks matches the occupation in the list. A score of 100% means the occupations have identical skill sets. A maximum of 10 occupations are displayed below.

Occupation	Skill Overlap
Office And Administrative Support Workers, All Other	44%
Customer Service Representatives	39%
Office Clerks, General	37%
Secretaries, Except Legal, Medical, And Executive	36%
Interviewers, Except Eligibility And Loan	34%
Hotel, Motel, And Resort Desk Clerks	33%
Switchboard Operators, Including Answering Service	33%
Court, Municipal, And License Clerks	33%
Information And Record Clerks, All Other	31%
Insurance Claims And Policy Processing Clerks	31%

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