Oregon Labor Market Information System
Occupational Information Center
Occupational Report for Police, Fire, and Ambulance Dispatchers (43-5031) , Oregon Statewide
Occupational Description

Receive complaints from public concerning crimes and police emergencies. Broadcast orders to police patrol units in vicinity of complaint to investigate. Operate radio, telephone, or computer equipment to receive reports of fires and medical emergencies and relay information or orders to proper officials.

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Police, Fire, and Ambulance Dispatchers
Employment Outlook for Police, Fire, and Ambulance Dispatchers
Statewide Employment Analysis 2008 employment is estimated to be at about the regional average. This occupation is expected to grow at a somewhat faster rate than the regional average. Total job openings are projected to be at about the regional average.

Reasonable employment opportunities exist.

Data Sources and Limitations
Current Employment Department Job Openings for Police, Fire, and Ambulance Dispatchers There are 2 current openings for this occupation. Openings 1 through 2 are listed below.
Job Title Date Posted Location Wage Offered
Lateral Communications Operator ( 911 ) 6/3/10 Lake Oswego $3,289/mo to $4,546/mo DOE
911 Dispatcher Supervisor 8/25/10 Burns DOE
Job Openings from the Web for Police, Fire, and Ambulance Dispatchers The following job openings have been automatically extracted from various sites across the Web. These links are provided as supplemental resources. However, the Employment Department cannot validate these openings nor endorse any of these external sites. Some of these jobs may no longer be open. In some cases, a single opening may be posted on multiple sites.

There are 3 current openings for this occupation. Openings 1 through 3 are listed below.

Job Title Date Posted Location Employer
Communications Operator (Communications Center Supervisor) - CRLA-10-36 vin 373883 8/13/10 Crater Lake
911 Calltaker / Dispatcher 8/3/10 Eugene
Lateral Communications Operator ( 911 ) 6/4/10 Lake Oswego
State of Oregon License Information for Police, Fire, and Ambulance Dispatchers
License License Authority Web Site
Emergency Medical Dispatcher oregon.gov/DPSST/SC/index.shtml
Telecommunicator (911) oregon.gov/DPSST/SC/index.shtml
Wages for Police, Fire, and Ambulance Dispatchers
Region ---------------- 2010 Wages ----------------
Percentiles (hourly wages) Avg
Hourly
($/hr)
Avg
Annual
10th 25th 50th
(median)
75th 90th
Oregon Statewide $14.99 $17.54 $21.12 $25.14 $30.62 $21.82 $45,400
Clatsop / Columbia / Tillamook 14.25 16.55 20.17 23.26 25.24 19.84 41,272
Multnomah / Washington 18.83 22.49 27.59 32.69 37.85 27.55 57,305
Marion / Polk / Yamhill 14.35 16.34 19.29 22.37 25.23 19.55 40,662
Benton / Lincoln / Linn 15.69 17.87 21.11 23.59 25.09 20.46 42,549
Lane 16.98 19.08 21.58 23.88 25.50 21.37 44,454
Douglas 15.04 17.02 19.24 22.04 24.28 19.29 40,127
Jackson / Josephine 17.39 19.79 22.25 25.26 28.04 22.35 46,495
Gilliam / Hood River / Sherman / Wheeler / Wasco 13.23 14.10 15.49 18.72 20.62 16.23 33,760
Morrow / Umatilla 16.21 16.97 18.18 19.46 20.26 18.17 37,781
Grant / Harney / Malheur 15.18 16.47 17.81 19.33 20.52 17.72 36,859
Data Sources and Limitations
Regional Employment Projections for Police, Fire, and Ambulance Dispatchers
Region Employment Change % Change Projected Annual Openings
2008 2018 Growth Replacement Total
Oregon Statewide 1,034 1,166 132 12.8% 13 23 36
Multnomah / Washington 358 400 42 11.7% 4 8 12
Marion / Polk / Yamhill 122 136 14 11.5% 1 3 4
Lane 105 120 15 14.3% 2 2 4
Jackson / Josephine 94 105 11 11.7% 1 2 3
Clatsop / Columbia / Tillamook 86 98 12 14.0% 1 2 3
Crook / Deschutes / Jefferson 51 60 9 17.6% 1 1 2
Benton / Lincoln / Linn 50 55 5 10.0% 1 1 2
Morrow / Umatilla 49 55 6 12.2% 1 1 2
Clackamas 43 47 4 9.3% 0 1 1
Baker / Union / Wallowa 37 40 3 8.1% 0 1 1
Gilliam / Hood River / Sherman / Wheeler / Wasco 35 43 8 22.9% 1 1 2
Coos / Curry 30 32 2 6.7% 0 1 1
Douglas 22 23 1 4.5% 0 1 1
Grant / Harney / Malheur 12 14 2 16.7% 0 0 1
Klamath / Lake 7 9 2 28.6% 0 0 0

Replacement openings are caused by existing workers permanently leaving their occupation. Many additional job openings occur due to job changes within occupations.
Data Sources and Limitations
Industries of Employment for Police, Fire, and Ambulance Dispatchers
Industry
Click links to view infoUSA employers
Ownership 2008
Employment
Total, All Industries All 1,034
Total, All Industries Private 67
Educational Services Private 10
Colleges, Universities, and Professional Schools Private 10
Health Care and Social Assistance Private 57
Ambulatory Health Care Services Private 52
Other Ambulatory Health Care Services Private 52
Total, All Industries State 51
Public Administration State 51
Justice, Public Order, and Safety Activities State 45
Total, All Industries Local 909
Educational Services Local 34
Public Administration Local 850
Executive, Legislative, and Other General Government Support Local 736
Justice, Public Order, and Safety Activities Local 114
Educational Requirements for Police, Fire, and Ambulance Dispatchers Workers must have moderate-term on-the-job training to gain the necessary skills for this occupation. However, those with related work experience have a competitive advantage in this labor market.
Skills for Police, Fire, and Ambulance Dispatchers
  • Adjust To Variables On Transportation Routes
  • Answer And Route Calls On Multi-Line Phone System
  • Apply Active Listening Techniques
  • Apply Emergency Management Principles
  • Apply Emergency Medical Procedures
  • Apply Emergency Non-Medical Procedures
  • Apply Intervention Techniques
  • Apply Local And Regional Geographical Knowledge To Transportation
  • Communicate Details Concisely And Consistently
  • Communicate Using Telephone
  • Coordinate Emergency Response Teams
  • Explain Traffic And Transportation Situations Concisely
  • Obtain Information From Clients, Customers, Patients Or Others
  • Operate Two-Way Radio
  • Organize And Work With Detailed Records
  • Prepare Reports In Timely Manner
  • Prioritize Tasks
  • Process Records And Maintain Forms And Files
  • Reach Conclusions Quickly In Law Enforcement Situations
  • Use Basic Mathematics
  • Use Computers To Enter, Access And Retrieve Data
  • Use Geographic Coordinates To Dispatch Emergency Vehicles
  • Use Law Enforcement Methods And Procedures
  • Work As A Team Member
Schools and Training Providers for Police, Fire, and Ambulance Dispatchers The training providers listed below offer programs related to this occupation. This information is updated once per year. Anyone interested in a particular program should check with the training institution regarding its availability. Listing these training providers does not necessarily constitute or imply their endorsement, recommendation, or favoring by the State of Oregon.

Clackamas Community College
19600 South Molalla Ave
Oregon City, OR 97045
Phone: (503) 657-6958
Programs of Training:
Portland Community College
12000 SW 49th Avenue
Portland, OR 97219
Phone: (503) 244-6111
Programs of Training:
Career Pathway Roadmaps for Police, Fire, and Ambulance Dispatchers These Oregon community colleges have defined career pathway roadmaps to facilitate entry into this occupation:

Chemeketa Community College
Portland Community College
Related Occupations The scores listed below indicates how closely the skills for Police, Fire, and Ambulance Dispatchers matches the occupation in the list. A score of 100% means the occupations have identical skill sets. A maximum of 10 occupations are displayed below.
Occupation Skill Overlap
Dispatchers, Except Police, Fire, And Ambulance 37%
Transit And Railroad Police 30%