Employer Responses to the Pandemic from the Oregon Job Vacancy Survey

by Anna Johnson

October 20, 2021

From the extreme job losses in March and April 2020 to the strong job growth of 2021, Oregon’s economy has rapidly changed over the past 18 months. Between changing numbers of COVID-19 cases and pandemic-related government restrictions, Oregonians have been dealing with many unprecedented experiences. Oregon’s businesses are experiencing change too, and their hiring practices are no exception.

Each quarter, the Oregon Employment Department surveys private employers from all industries and areas of the state to ask about the job vacancies they are actively trying to fill. This unique survey offers us direct insight into how employers are feeling about hiring during this time. The survey is designed to identify employers’ vacancies, which ones they have a difficult time filling, and to get a business perspective on why these jobs may be going unfilled.

Oregon businesses reported almost 107,000 vacancies in summer 2021. This is the most job vacancies in Oregon since the survey began in 2013 and follows another record high in spring 2021 of 97,800 vacancies. The number of job vacancies that employers considered difficult to fill also reached a record high of 83,700 (78% of total vacancies) in summer 2021. A closer look at the survey results shows some of the ways businesses are responding to the need for workers during the pandemic.
Why are Job Vacancies Difficult to Fill?

For each difficult-to-fill vacancy, employers are asked for open-ended responses about their primary challenge filling the opening. Responses are then categorized into 12 common reasons for difficulty. During the past five quarters, the top reason employers gave was either a lack of applicants or a lack of qualified candidates. These were the same top categories given by employers during the pre-pandemic period of 2019.

In summer 2020, fall 2020, and winter 2021 a lack of qualified candidates represented more than one out of five of difficult-to-fill vacancies. In spring and summer 2021 that changed dramatically, and the lack of qualified candidates dropped to 11% and 12% of difficult-to-fill vacancies respectively. Rather than having trouble finding a candidate with the proper qualifications, employers were more concerned about the general lack of applications they were receiving. In winter 2021, lack of applicants was the primary reason for 25% of hard-to-fill vacancies, but in spring and summer 2021 lack of applicants was affecting almost half (48% and 44%) of these vacancies. Low wages also had an increasingly large impact on jobs being difficult to fill. In spring 2021, employers reported 15% of their difficult-to-fill vacancies were due to lower wages, up from 10% in winter 2021. In summer 2021, low wages represented 12% of difficult-to-fill vacancies.
Categories containing fewer than 2,400 difficult-to-fill vacancies in summer 2021 are in the “Other” category.

In a typical quarter, the 12 difficult-to-fill reasons work well to categorize the responses from employers. But these have not been typical quarters. With the pandemic and corresponding government interventions, employers began citing new pandemic-related reasons causing their vacancies to be difficult to fill. Pandemic reasons can be sorted into the traditional categories seen in the above chart, but to get a better look at what employers were saying about the pandemic and its effect on hiring, we created a customized categorization of reasons specific to the pandemic. The four new buckets are non-pandemic reason, unemployment insurance (UI) benefits, COVID-19, or both UI benefits and COVID-19 being cited.

Non-pandemic reasons represent 80% to 90% of difficult-to-fill vacancies across the past five quarters. As the pandemic dragged on, the difference between employers citing UI benefits or COVID-19 as a reason changed. In summer 2020, UI benefits represented 7% and COVID-19 5% of difficult-to-fill vacancies. During this time, in addition to UI extensions and Pandemic Unemployment Assistance benefits being offered to the self-employed for the first time, the extra $600 dollars a week in benefits from the CARES Act was still being distributed. In fall 2020 and winter 2021, responses citing UI benefits dropped down to 4% of vacancies, while COVID-19 increased to 5% and 7%. Winter 2021 was on the heels of a surge in COVID cases. In spring and summer 2021, employers began to cite UI benefits with more frequency. Fourteen percent of spring 2021 and 13% of summer 2021 difficult-to-fill vacancies cited high UI benefits as the primary reason employers could not fill the vacancy.  
Businesses were clearly saying that unemployment insurance benefits were increasingly making it difficult to fill their job vacancies over time. A closer look at the survey responses can show if differences in the types of job openings were contributing to the hard-to-fill nature.

In summer 2021, the typical job vacancy was a full-time, permanent position, regardless of whether or not the vacancy was difficult to fill, or whether or not the difficult-to-fill status was related to the pandemic. However, there were other differences that stuck out between the groups. Job vacancies that were not difficult to fill had a lower average hourly wage ($18.12) than those considered difficult to fill for a non-pandemic reason, which had a significantly higher average hourly wage of $20.92 and were more likely to require previous experience and education beyond high school.

The difficult to fill pandemic-related vacancies had an average hourly wage lower than that of non-difficult-to-fill vacancies ($17.19). Although enhanced UI benefits were often cited as a reason for a job being hard to fill, the average wage of those vacancies wasn’t much lower than jobs considered not difficult to fill. Vacancies that were difficult to fill for pandemic reasons looked remarkably similar to the non-difficult-to-fill vacancies in terms of the percentage of full-time and permanent positions. Only 14% of the pandemic-related difficult-to-fill vacancies required education beyond high school, compared with 20% of vacancies filled without difficulty.

The chart below shows the major indicators from summer 2021 vacancies. Wage differences between vacancy types show similar trends to the summer 2021 vacancies. Contact the author if you are interested in the data for the other three quarters.
Because the job vacancies filled without difficulty and the difficult-to-fill for pandemic reasons look similar by wage and other indicators, the next step is to look for industry and occupation differences in the categories.

The health care industry made up a majority of the vacancies filled without difficulty. Retail trade had the most difficult-to-fill vacancies for not pandemic related reasons. Leisure and hospitality was the top industry for the pandemic-related, difficult-to-fill vacancies. However, the occupations with the most vacancies in all the categories are very similar. The top occupations for vacancies filled without difficulty were: retail salespersons, fast food counter workers, and restaurant cooks. For difficult-to-fill, non-pandemic related vacancies the top occupations were personal care aides, restaurant cooks, and retail salespersons. The top occupations for vacancies that were difficult to fill for pandemic-related reasons were dishwashers, dispatchers (except police, fire, and ambulance), and carpenters. Most of these occupations are typically lower-paying service sector jobs that often require direct contact with the public.

Sixty-two percent of vacancies that were difficult to fill for non-pandemic reasons required previous experience, much higher than the 33% of not difficult-to-fill vacancies. Pandemic related difficult-to-fill vacancies had the lowest wages of any category. Beyond those differences, it seems like the sheer volume of hiring in recent months has had the biggest impact. As COVID-19 vaccines became wildly available and pandemic-restrictions on business capacity, social distancing, and mask mandates relaxed, consumers began to consume more goods and services. This led to businesses needing to hire more workers at the same time as most other businesses in town.

During the pre-pandemic expansion, employers were saying very similar things about why their vacancies were difficult to fill, most often citing a lack of applicants or lack of qualified candidates. The phrase “no one wants to work anymore” was already a common reason given for why vacancies were difficult to fill. Now, with lack of applicants and lack of qualified candidates still being a major factor in hiring difficulties, the reason has expanded to become “no one wants to work anymore… because of high unemployment insurance benefits.”

Did High Unemployment Insurance Benefits Discourage Job Searches?

The federal Unemployment Insurance expansions ended on September 4, 2021 in Oregon. Many employers expected the ending of these benefits to increase the number of people looking for work. However, even before the September end date, there were plenty of reasons to know that this might not be the case.

Twenty-six states withdrew from the federal assistance program in June and July 2021, ahead of the September 4th expiration date. Most cut off all federal benefits, but some only ended the extra $300 weekly payment. A paper authored by economists at Columbia University, Harvard University, the University of Massachusetts Amherst, and the University of Toronto found that unemployment insurance benefits aren’t playing a big role in hiring challenges. States that ended federal benefits early did see larger job gains among the unemployed as compared with those that didn’t end benefits early. However, only one out of eight unemployed individuals who were cut off from benefits had found a job by the first week of August. Most people who lost benefits were unable to find a job.

Because there were more people who lost benefits without any resulting job income, on average households cut their weekly spending by 20%. This resulted in those states seeing a $2 billion reduction in consumer spending from June through the first week of August. While the study found that cutting benefits had a marginal positive effect on employment, the larger effects were a reduction in quality of life for those who lost the federal benefits and did not find a job, most of whom were low-income.

The jobs recovery faltered a bit in September, with Oregon losing 200 jobs over the month. Some of the slowdown in job gains could be the result of more turnover as people quit jobs, people starting to pull back from in-person consumer activity (so employers need less workers), or fewer people taking jobs due to the Delta variant. The September Current Employment Statistics (CES) survey was conducted a couple of weeks after pandemic unemployment benefits ended, which speaks to what has been said for months: that there are other things aside from UI affecting workers’ availability to take jobs.

The Indeed Hiring Lab conducts a monthly job search survey and the results show no increase in job searches from August to September. However, there was a shift in the reasons for a lack of an urgent job search. The most commonly cited reason in September was that the unemployed respondent had an employed spouse. Fears of contracting COVID-19 have receded, with the share of the unemployed citing this reason for a lack of urgency dropping almost 11 percentage points since the June survey. Other commonly cited reasons for a lack of urgent job search included: care responsibilities and financial cushion.

The research really suggests that enhanced unemployment benefits are not a complete explanation for the hiring challenges employers are facing. Other reasons workers may not be returning to work could include the lack of adequate childcare, reasonable health concerns during a deadly pandemic, a mismatch between the available workers and what employers are looking for, workers relocating away from jobs or changing industries, and workers retiring. The rise in the COVID Delta variant threatens the future of the recovery too, as COVID is still a concern.

What Can Employers Do to Attract and Retain Workers?

After federal enhanced Unemployment Insurance benefits ended, employers may have expected a sharp increase in job applications. Research indicates there will be some increase in employment from this, but there are still other barriers in place to people seeking employment. An article by State Employment Economist Gail Krumenauer discusses in detail recruitment and retention in a tight labor market. She lays out a number of different ways employers have responded to tight labor market conditions. These include raising wages, adding benefits and perks, relaxing experience requirements, and ramping up recruitment intensity. Read more in the full article here.


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