Where Did All the Restaurant and Hotel Workers Go?

by Damon Runberg

October 5, 2021

The tight labor market has been making headlines for months across the state and nation. The conversation around having a difficult time filling job vacancies has been most acute among restaurants and hotels, the businesses hardest hit by COVID-related layoffs. The Oregon Employment Department’s quarterly job vacancy survey revealed that 71% of job vacancies in spring 2021 were difficult to fill with a particularly high share of those difficult-to-fill vacancies for maids and housekeeping and cooks.

Last spring the accommodation and food services sector shed nearly 95,000 jobs, roughly half of all jobs in the industry. As of August 2021 the industry has added back roughly 63% of those lost jobs. However, that leaves the industry shy of recovery by roughly 35,000 jobs. How is it possible for the industry to have difficulty filling job vacancies if we’re more than 30,000 jobs from the previous peak?

To answer this question we tracked the cohort of pre-COVID accommodation and food services workers (employed in the industry in first quarter 2020) through the past year using wage records and Unemployment Insurance (UI) claims. If an Oregon business reported payroll earnings for a worker or a worker was on an Oregon UI claim, this worker showed up in our data. Unfortunately, we don’t know anything about those workers who dropped out of the labor force (retired, back to school, etc.) or moved outside the state. Let’s take a look at what happened to the workers employed in the most COVID-impacted industry one year after the initial COVID layoffs.

Before the onset of the pandemic, there were 181,712 workers in Oregon whose industry of highest earnings was accommodation and food services. Of those, only around 89,800 (~49%) were still employed by an accommodation and food services business in Oregon as of spring 2021, just one year later. For some context on what retention looks like in a more typical year, the first quarter 2018 cohort of accommodation and food services was examined. One year later, roughly 62% of this 2018 cohort remained employed in a restaurant or hotel, a significantly higher share than the 49% among the COVID-impacted cohort. Where did these workers go?

More than 20% (~37,000) of the accommodation and food services workers who remained employed in Oregon shifted their industry of highest earnings to a different industry. To put it another way, at least one out of five workers had left the hotel and restaurant sector for a different industry. The largest shares moved to retail trade (5.5%); professional and business services (3.0%); health care and social assistance (3.0%); and state or local government (2.3%). The pattern of industry shifting for these restaurant and hotel workers is not unexpected. These industries had openings for individuals with similar skills, offered higher wages, more consistent work schedules (less seasonal and better hours), and were less impacted by the pandemic.
Restaurants and hotels lose workers to other industries every year, and industry shifting increased slightly during the pandemic. In a “typical” year this industry experiences relatively high rates of churn. This is expected as the industry has many entry-level jobs for those first entering the workforce. It is also among the lowest paying major industry sectors. If we look back at the 2018 cohort of accommodation and food services workers that were not impacted by the pandemic, we see that roughly 17.5% of that cohort had shifted employment into a different industry one year later. Impacts from the pandemic led to a roughly 2.5 percentage point increase in industry shifting, which is significant but also not a dramatic deviation from the previous rate of industry shifting.
This leaves roughly 30% of that original cohort who were not reporting wages in Oregon. As of spring 2021 about 18,900 (10.4%) of the original pre-COVID cohort were on an unemployment insurance claim. The expansion of unemployment insurance through the CARES act and other federal legislation led to a very large share of these workers being on an unemployment insurance claim. Looking back at the 2018 cohort of accommodation and food services workers we see that only around 0.5% were on a UI claim a year later, a significant difference from the 10.4% for this COVID-impacted cohort. However, it is important to put the number of workers on a UI claim in perspective. Nearly twice as many workers shifted to a new industry compared with the number who were getting unemployment insurance benefits for this cohort one year after the start of the pandemic.

The employment data available only goes through March 2021; however, we can look at unemployment insurance claim records for this cohort through this fall. The expanded unemployment insurance benefits expired on September 5, 2021. The week before these benefits expired only around 7,260 of those 18,900 workers were continuing to claim UI benefits, or roughly 3.9% of the original cohort. However, in the weeks following the expiration of those benefits only around 2,380 of those workers had filed a UI claim representing only 1.3% of that original cohort of restaurant and hotel workers. To put it another way, the expiration of these federal benefits likely only added around 4,880 former restaurant and hotel job seekers to the labor pool. The vast majority of the workers in this cohort who had been claiming unemployment in March 2021 had already transitioned off these benefits long before they expired in September.

The wildcard for restaurants and hotels is what happened to these workers who dropped off unemployment benefits the past four months? Knowing that the majority of these workers had transitioned off unemployment long before the September 5th benefit cliff tells us that most likely reentered the labor market. But it is too early to know if they reentered the workforce as restaurant/ hotel workers or if they found employment in a different industry.

Roughly 36,000 workers remain unaccounted for (~19.8%). These workers no longer appear in the wage reports of Oregon establishments or on an Oregon unemployment insurance claim. These are likely folks who either moved out of the state or they dropped out the labor force. There are many reasons someone may be out of the labor force, including retirement, school, health concerns, child care constraints, discouragement, or any number of additional reasons. This share of unaccounted for workers is pretty consistent with what we see in a more typical year. Around 19.5% of the 2018 cohort of restaurant and hotel workers were either not reporting wages or on a UI claim in Oregon one year later.
An increasing share of the accommodation and food services workers shifting to different industries is a serious concern for an industry rapidly trying to recover jobs lost to the pandemic. It is too soon to answer, but the most critical question right now is, what happened to those workers who lost their UI benefits at the beginning of September? If many of these workers who were on a UI claim are reemployed in other industries besides accommodation and food services, then the labor shortage for this industry will likely persist for the foreseeable future. It is important to note that the industry doesn’t rely exclusively on the incumbent workforce. Many new entrants into the workforce start in a restaurant or hotel. Recent increases in starting pay and other signing perks have helped to draw young people into the workforce. A reversal of a decades-long decline in youth labor force participation is just what the doctor ordered for an industry struggling to fill entry-level jobs.


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